Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Great system. All in one!"
5/5
What do you like best about Restaurant365?

Super convenient amongst multiple concepts. Innovative and always open to suggestions. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

Hard question. I want to use the new view but the old one still works! Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

We're glad to hear that you find Restaurant365 super convenient and innovative! We appreciate your feedback and are always open to suggestions to improve our system.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Sr VP"
5/5
What do you like best about Restaurant365?

A lot of great resources in one place! :) Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

Nothing, I am excited to see what new come spit next Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

We're thrilled to hear that you find Restaurant365 to be a valuable resource for managing food cost with inventory. Thank you for your positive feedback!

Marisol B.
MB
Marisol B.
Manager
Small-Business (50 or fewer emp.)
"I love it"
5/5
What do you like best about Restaurant365?

Super easy to do inventory and manage my payroll. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

Trying to manage labor and do mad cost of gods Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thanks so much for your review! We’re glad to hear that Restaurant365 is making it easier for you to handle inventory and payroll—those are two of the most time-consuming tasks restaurant operators face, so it’s great to know we’re helping streamline that work.

We also appreciate your feedback on labor management and cost of goods. These are ongoing areas of focus for us, and hearing from customers like you helps us continue improving the platform.

We’re grateful for your input and thrilled to support your restaurant’s success!

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Great"
4.5/5
What do you like best about Restaurant365?

Most helpful are the solutions and customer support experts ready to help and figure out what’s best for your business! Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

I feel like more menu mapping with recipes would be helpful and combo reports. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

We're glad to hear that you find our solutions and customer support helpful! We will definitely take your feedback about menu mapping and combo reports into consideration for future improvements.

Verified User in Restaurants
AR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Clarity into your food cost like no other"
5/5
What do you like best about Restaurant365?

First and foremost, R365 is browser-based. Coming from another company that was a program and had to be installed on each individual PC in order to login and use, Restaurant 365 being browser-based allows us to easily login from anywhere you are, including mobile. In addition to that, R365 is extremely easy to use as a back-end user. From linking items on invoices across our entire brand with just a few clicks, to the clarity into different food cost struggles, to quickly being able to see discrepencies in inventory and where the issues were made. R365 has helped lower our overall food costs by giving us the tool we needed to review each and every cost in an efficient manner. Their implimentation was great, we had many months with a dedicated rep, hosted weekly calls for training. Their team is very knowledgable. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

Some of the reports don't always align, as some of them as operational reports while others are fiscal/accounting-based reports, and it wasn't super clear as far as to why numbers didn't match sometimes from one report to another. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thank you so much for your glowing review! We're thrilled to hear that Restaurant365's browser-based accessibility and ease of use have made such a positive impact on your operations. It's great to know that our platform has helped you gain clarity into food costs and streamline your processes, ultimately lowering your overall food costs.

We appreciate your feedback regarding the reports. We're continuously working to improve our reporting features to ensure consistency and clarity across all metrics. Your insights are invaluable, and we'll use them to enhance our platform further.

Thank you for choosing Restaurant365 and for sharing your experience! If you have any more suggestions or need further assistance, feel free to reach out.

Dan H.
DH
Dan H.
Manager of IT
Mid-Market (51-1000 emp.)
"Now with even more tools a restaurant group could need"
4.5/5
What do you like best about Restaurant365?

I like how easily it integrates with our POS (Toast) and provides both real and theoretical inventory counts, accurate food costs, and reporting tools that make periodic menu reviews a cinch. It also integrates with our food service provider (US Foods) so that it keeps food costs up to date. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

The learning curve can be large especially if it is your first experience with a full service suite like this versus Quickbooks or similar accounting programs that are not necessarily restaurant-centric. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thanks for the review, Dan! It's great to hear that you're finding Restaurant365's integration with POS and food service providers beneficial for your restaurant operations. The real and theoretical inventory counts, accurate food costs, and reporting tools seem to be streamlining your menu reviews effectively.

It's understandable that the learning curve can be steep, particularly if you're transitioning from more general accounting software. However, it's impressive to see how Restaurant365 is addressing various aspects of your restaurant management, including food cost management, waste tracking, time clock enforcement, royalty collection, and staff communications.

Thanks again for sharing your insights and feedback!

KB
Katie B.
Accounting Admin
Mid-Market (51-1000 emp.)
"Great product, needs a little work"
4/5
What do you like best about Restaurant365?

I really enjoy the accounting features that make life a little easier. Love the mobile app. There are a few things that need fixed but th egg are constantly developing so you have to be patient. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

The inventory needs to be completed and a bit more user friendly. Same with the recipes, we had to use a 3rd party to import our recipes because of the complexity in R365. They also need to give some attention to the commissary module which is like using an unfinished product. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thank you for the review, Katie! We're happy Restaurant365's accounting features and mobile app are easing your workload.

We appreciate your patience as we continuously improve. Your feedback on inventory, recipes, and commissary is invaluable to us.

Thank you for choosing Restaurant365!

Verified User in Restaurants
UR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Overall an exceptional platform..."
5/5
What do you like best about Restaurant365?

Restaurant365 is a must-have for any restaurant owner. It's transformed how we manage our business, making everything smoother and more efficient.

The accounting and bookkeeping tools give us a clear picture of our finances, helping us make smarter decisions. The inventory management system is fantastic—it keeps our food costs down and ensures we never run out of stock. Plus, the payroll feature takes the headache out of hiring and paying our staff.

Overall, Restaurant365 has been a game-changer for us. It’s easy to use and has helped us boost sales, control costs, and manage our team better. I highly recommend it to any restaurant looking to grow and thrive. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

While learning everything R365 offers can be cumbersome due to its many options, the Smart Operations portal streamlines the process by organizing tasks in a more linear and logical fashion. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Wow, your review of Restaurant365 is music to our ears! It sounds like you've truly unlocked the potential of the software across all aspects of your business.

We're especially happy to hear how Restaurant365 has transformed your financial management. Having a clear picture of your finances through the accounting and bookkeeping tools empowers you to make strategic decisions with confidence. The combination of stellar inventory management and payroll features is exactly what we strive to deliver – a smoother and more efficient operation.

We acknowledge that the initial learning curve with Restaurant365's many features can be a hurdle. That's why we're glad you find the Smart Operations portal helpful in streamlining the process. It's fantastic to see it allows you to effectively "work remotely" and stay on top of things across your multi-location business.

Thanks for being a champion for Restaurant365! We appreciate you taking the time to share your experience.

Chris P.
CP
Chris P.
Vice President
Mid-Market (51-1000 emp.)
"The data you need whenever you want it"
5/5
What do you like best about Restaurant365?

Restaurant365 has mad it easy for us to pull the data we need to make real time decisions that can impact the profitability and success of our locations. This allows us to see what needs to be addressed now instead of 60-90 days from now when it's to late. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

Sometimes it can be hard to know who to reach out for what needs. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thank you for the wonderful review, Chris! We’re thrilled that Restaurant365 is helping you access real-time data for better decision-making and profitability. We appreciate your feedback about finding the right contact for support—your input helps us improve. Don’t hesitate to reach out if you need any further assistance. We're here to help!

DR
Dorian R.
CFO
Mid-Market (51-1000 emp.)
"Excellent software with a steep learning curve"
4/5
What do you like best about Restaurant365?

I like it's cloud based and can be worked on wherever you have internet. Seems very stable. Customer support is fairly responsive. It integrates store data reports into accounting numbers accurately. Review collected by and hosted on G2.com.

What do you dislike about Restaurant365?

I can't automatically download banking data. One of our stores has a 2 day lag on polling data that can't be corrected.

Reconciling bank accounts can be tricky. Fixing prior period errors is time consuming. Review collected by and hosted on G2.com.

Response from Laura Cole Contreras of Restaurant365
Edit edit

Thank you for your feedback, Dorian! We’re glad to hear you appreciate the cloud-based stability and accuracy of our data integration. Your comments on customer support and responsiveness are encouraging.

We understand the frustration regarding banking data downloads and polling data delays. We also recognize the challenges with bank reconciliations and fixing prior period errors, and we're committed to making these processes more efficient.

Your insights are valuable to us as we strive to improve and provide the best solutions for your needs. Thank you for sharing how Restaurant365 is helping you manage your data effectively. If you have any further suggestions or need assistance, please don’t hesitate to reach out.