# ResponseTek Reviews
**Vendor:** Skyvera  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About ResponseTek
ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates. Whatever your needs, ResponseTek for Telco offers complete solutions as well as self-service options, putting you in control and providing support when you need it.




## ResponseTek Reviews
  ### 1. usual user of ZephyrTel

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ahmed H. | Africa Payments, Loyalty and Mobile Financial Services Manager (shell & Engen brands), Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2020

**What do you like best about ResponseTek?**

sound quality is very good even on weak internet connection
easy installation
cheap coast
small disk usage          
low resource consumption

**What do you dislike about ResponseTek?**

compatibility with solaris/unix/ aix  operating systems

**Recommendations to others considering ResponseTek:**

sound quality is very good even on weak internet connection
easy installation
cheap coast
small disk usage          
low resource consumption

**What problems is ResponseTek solving and how is that benefiting you?**

this have made my conf-calls easier 
easy installation
easy licencing
prompt customer support feedbacks
cheap in term of pricing


## ResponseTek Discussions
  - [What is ResponseTek for Telco, a ZephyrTel Solution used for?](https://www.g2.com/discussions/responsetek-for-telco-a-zephyrtel-solution-what-is-responsetek-for-telco-a-zephyrtel-solution-used-for)
  - [What is ResponseTek for Telco, a ZephyrTel Solution used for?](https://www.g2.com/discussions/what-is-responsetek-for-telco-a-zephyrtel-solution-used-for)

- [View ResponseTek pricing details and edition comparison](https://www.g2.com/products/responsetek/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A27%3A09+-0500&secure%5Bsession_id%5D=18523459-cb33-466e-954b-94cc727439f6&secure%5Btoken%5D=1af8d9de1bec624a79a02397f0e9c3de7c3f81da5df3ed5ccabf62b94464bb5a&format=llm_user)

## ResponseTek Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top ResponseTek Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews)
  - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews)