Works great as a method of tracking engagement with B2B clients. I can evaluate the success of a campaign from the call tracking report. Provision of a freephone number also improves customer engagement. Review collected by and hosted on G2.com.

The monthly report could be presented in a more accessible and visual format i.e. charts/performance metrics Review collected by and hosted on G2.com.

Response Tap allows me to analyse calls via all of our marketing channels on a weekly basis, helping our team to report back to the business on marketing ROI. Review collected by and hosted on G2.com.

Sometimes there's an issue with creating numbers when it says we've reached our limit, however, support are quick to resolve this. Review collected by and hosted on G2.com.

Easy to use and excellent customer service which made the implementation quick and easy. Having data on calls split by channel has enabled us to make better informed decisions when it comes to marketing budgets allocation Review collected by and hosted on G2.com.

It's a bit expensive especially if you want to go for the monthly rolling contract Review collected by and hosted on G2.com.

Ease of setting up tracking numbers and linking to Analytics to pull through enquiry data Review collected by and hosted on G2.com.

Changes since GDPR although appreciate the need for the change Review collected by and hosted on G2.com.

Ability to have specific numbers assigned to marketing campaigns has been useful to see incoming calls. Review collected by and hosted on G2.com.

Management of Individual numbers is not part of the redesigned interface, would be useful to be consistent. GDPR has made tracking specific numbers difficult. Review collected by and hosted on G2.com.

How easy it is to create trackable phone numbers, then export the results. Review collected by and hosted on G2.com.

Not being able to search in 'Single Numbers' for individual trackable numbers. Review collected by and hosted on G2.com.

Aside from the product itself, the support from the team is excellent Review collected by and hosted on G2.com.

There isn't anything I dislike about Response Tap Review collected by and hosted on G2.com.

The customer service is really top drawer. If we have experienced problems they have been dealt with swiftly & efficiently.

The product itself is an improvement on what we had previously allowing better tracking with our interal system. Review collected by and hosted on G2.com.

No clear device tracking.

Separate AdWords report

Review collected by and hosted on G2.com.

Good tracking tool and fantastic support staff. Review collected by and hosted on G2.com.

Bulk single number management could be improved. Review collected by and hosted on G2.com.

Well set up, Responsetap can be a powerful tool. It provides me and my team valuable data in a friendly format which has helped us improve our client business KPIs (more and better quality calls) Review collected by and hosted on G2.com.

It's filtering options could be improved and breakdown by 'device' category improved. Review collected by and hosted on G2.com.