Dynamic Placeholders is the key feature we use. Being able to report ROI on our adwords campaigns through trackable numbers is the winner for me. Customer service is also excellent, our account manager and the technical support team are always on hand and very helpful. Review collected by and hosted on G2.com.

The insight hub (analytics) it's excellent but the old, legacy admin console is a little dated now in terms of UI/UX. The IVR functionality could also be better. Review collected by and hosted on G2.com.

I like how on RP you can easily track ROI for campaigns especially which are offline. The ability to be able to create easy to remember numbers is also great when trying to stand out. The data is easy to understand and share around the business with minimal input. Review collected by and hosted on G2.com.

The connection with with GA or AA could be better / easier, also I found the interface slightly tricky and time consuming when comparing multiple campaigns or campaigns for a long time ago. Review collected by and hosted on G2.com.

ResponseTap makes it very easy for us to more accurately track the performance of our digital marketing campaigns and how well they generate inbound calls to our sales team. Review collected by and hosted on G2.com.

I would prefer to have more than 10 static phone numbers available on our account relative to the monthly subscription fee that we currently pay, but at the moment this isn't much of a problem since we're not using all of them anyway. Review collected by and hosted on G2.com.

Being able to accurately monitor and track campaigns live. Being able to compare campaigns easily. Review collected by and hosted on G2.com.

When setting up phone numbers it has quite a few fields I don't use. Adding UTM tags is a bit fiddly. Review collected by and hosted on G2.com.

Customer Success Team, feel very valued as an existing customer Review collected by and hosted on G2.com.

Nothing, can't fault their service at all having been with them for a couple of years. Review collected by and hosted on G2.com.

Live call tracker is very helpful being able to locate where client is looking Review collected by and hosted on G2.com.

There isn't anything I dislike about responsetap Review collected by and hosted on G2.com.

I find it particularly helpful to measure traction on print campaigns. Review collected by and hosted on G2.com.

Can be slightly slow, so can take a while to make new numbers. Review collected by and hosted on G2.com.

Fantastic customer success management, and bespoke IT solutions created to suit our needs. Review collected by and hosted on G2.com.

Not really a dislike but wish they offered a broader scope of products that we could utilise. Review collected by and hosted on G2.com.

The account management is impeccable and I always feel someone is there to support Review collected by and hosted on G2.com.

Not much international capability which would be a good addition Review collected by and hosted on G2.com.

Easy to setup, takes under 5 minutes on average. Great customer service, they have been extremely helpful and prompt to respond. Review collected by and hosted on G2.com.

Spreadsheet can be difficult to navigate once it gets large. Review collected by and hosted on G2.com.