The tracking numbers work perfectly with our campaigns. We use it on website, magazines, print-outs and events. It' s easy to set up and it's convenient to schedule reports to see the stats. Review collected by and hosted on G2.com.

The interface can be improved as some area still has the looks from the old platform. Review collected by and hosted on G2.com.

Response Tap, is simple and easy to use from installing onto the various sites that we use it on - to the reporting we can get from it. Review collected by and hosted on G2.com.

Response Tap offers us everything our business needs, there are no flaws and any technical issues are quickly resolved by their support team. Review collected by and hosted on G2.com.

In my role as a delivery lead I managed the implementation of the Response Tab package onto our Salesforce environment and the technical support available from Response Tab was simple excellent. Their technical team supported us all the way to ensure we have fully functional solution on our platform, without impacting or disrupting other functionality and taking into account the specific requirements of our local business users. Review collected by and hosted on G2.com.

When we originally started with the implementation of Response Tab, it was designed for Salesforce Classic only.

However, this has since been corrected and the LEX enabled Widget was made available by the vendor in H2 2019.​ Review collected by and hosted on G2.com.

The functionality in ResponseTap is second to none, tracking numbers and linking in with Google Analytics is just what we need to demonstrate conversions to clients. Review collected by and hosted on G2.com.

There isn;t a lot to dislike, they've resolved most of the issues they used to have with the admin dashboard over the last couple of years. Review collected by and hosted on G2.com.

Great to use with our print campaigns- newspaper/magazine. Easy set up and easy use! Would recommend highly. Review collected by and hosted on G2.com.

Not much. Would be great to have a live chat option to make the customer service work more efficiently. Review collected by and hosted on G2.com.

The interface is very user friendly and allows you to find what you want fast and easily. Also, very important RT customer service is easily approachable and always eager to assist with every issue you might have. Review collected by and hosted on G2.com.

There is nothing to dislike about Response Tap, but if I have to point out one thing, I would say that they might benefit from a online chat to assist with fast on the spot questions. Review collected by and hosted on G2.com.

The call recording and the ability to see all the details about the calls we received. Review collected by and hosted on G2.com.

I think the only thing is the problem with the caches but that's not even Response Tap's fault. Review collected by and hosted on G2.com.

Ability to track all calls and use the static numbers to track other static sources to see the level of calls received and therefore measure ROI and impact Review collected by and hosted on G2.com.

Some areas of the website are clunky and stats are not so easy to extract - dashboards could be improved Review collected by and hosted on G2.com.

The interface, it is by far the easiest call tracking platform I have used to gain insights. Review collected by and hosted on G2.com.

It can be hard to fully understand the post-call attribution within Response Tap Review collected by and hosted on G2.com.

Setting up responsetap is pretty easy and the script deals with the dynamic phone number replacement without need for much developer intervention. Review collected by and hosted on G2.com.

Not much to dislike, but you definitely do need to dive into all of teh reports to get teh best out of it. If you cant be bothered with that then its maybe not worth the cost. Review collected by and hosted on G2.com.