I like the participant targeting quality of Respondent. Unlike other platforms, Respondent actually finds people who match my criteria, like IT managers in mid-sized companies in Germany. The screening process is rigorous, and participants need to fill detailed profiles, which ensures they are who they say they are. I also appreciate how automated everything is. Once I set up my study, Respondent handles finding participants, sending reminders, collecting NDAs, and processing incentives. This automation saves me about 20 hours of work per study, allowing me to focus on analyzing insights. The support team is another highlight; they are responsive and solve issues quickly, like when participants face technical challenges or when I need to adjust incentive amounts. Review collected by and hosted on G2.com.
The cost is high for small studies. I understand that quality costs money. But for a small exploratory study where I only need five or six participants, the minimum incentive plus Respondent's fees can feel steep. I've skipped running some studies because I couldn't justify the cost to my manager. A lower-cost option for very small studies would be helpful. The participant pool in Germany is smaller than the US. Most of my participants are in Germany, Austria, and Switzerland. Respondent has a decent European presence, but it's not as deep as their US pool. For niche criteria — say, IT managers at manufacturing companies with 100 to 200 employees — I sometimes get only a handful of matches. I've had studies take two weeks to fill because the pool was thin. More European users would solve this. Review collected by and hosted on G2.com.
