Rola S.
RS
Rola S.
business operations coordinator
Small-Business (50 or fewer emp.)
"Simple to Use, with a Super Helpful AI Agent"
5/5
What do you like best about respond.io?

Very simple to use honestly and their AI agent is super helpful Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I just wish there are timed messages - meaning i can schedule a single message same as i do a broadcast + it is very hard to approve templates Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear respond.io is simple to use and that AI Agent has been helpful for you.

We’re aware that scheduled single messages are something many users would like. It’s already on our roadmap here: https://roadmap.respond.io/feature-request/p/messages-schedule-and-delay-message-sending Feel free to vote or follow the update there.

Regarding template approvals, those are reviewed by WhatsApp/Meta, which can sometimes affect processing time.

Thanks again for sharing your experience, we’re happy respond.io is helping you communicate more smoothly with customers!

AN
Verified User in Real Estate
"Great service!..."
5/5
What do you like best about respond.io?

I´d love the customer journey, sending personalized messages to our audience is amazing Review collected by and hosted on G2.com.

What do you dislike about respond.io?

That you could´nt send sms directly, we have to contract another tool. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

So glad to hear the customer journey and personalized messaging are helping you optimize the full funnel. 🙌

On SMS: you can actually bring it into respond.io by connecting a partner like Twilio or Vonage, so those messages land in the same inbox as your other channels instead of living in a separate tool; our support team is happy to help you set it up. Feel free to reach out to us via https://respond.io/contact

Thank you so much for continuing to be with us!

Verified User in Building Materials
UB
Verified User in Building Materials
"good help"
4/5
What do you like best about respond.io?

the most useful thing is that you can serve more people without wasting time Review collected by and hosted on G2.com.

What do you dislike about respond.io?

All the prior development of the application is like teaching an employee the things they must do. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
"Haven't found another tool like it."
5/5
What do you like best about respond.io?

The amount of channels it supports, a centralized and streamlined inbox, good reports. Keeps all the team organized and makes it easy to respond to many messages. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

AI features can keep improving and they are. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Multi-channel volume in one organised inbox, with clean reporting on top, is exactly what respond.io is built for. You're right that AI Agents keep evolving, that's where a lot of the current product work is going.

Mohamed M.
MM
Mohamed M.
Ceo
Small-Business (50 or fewer emp.)
"Seamless, Simple Network That Connects Everything Effortlessly"
5/5
What do you like best about respond.io?

It feels like a network that connects everything to everything, with real ease of use, while still being very simple and seamless to operate. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Pricing can be revised, alternatively all else is good Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re really glad to hear that respond.io feels seamless and easy to use for your business.

If you have any suggestions or feature requests, be sure to submit or vote for them on our roadmap: https://roadmap.respond.io/

Thanks again for sharing your experience, we’re happy to support you! 🚀

Qoussay E.
QE
Qoussay E.
Managing Partner, CEO, Co founder
Small-Business (50 or fewer emp.)
"The omnichannel solution to all of my problems"
4.5/5
What do you like best about respond.io?

Its omnichannel solution. It has genuinely solved my biggest issue. I run an education consultancy where we handle student inquiries about studying abroad. Students can reach out to us via email, whatsapp, instagram, facebook, tiktok, or linktree. First, the fact that I can receive inquiries from all sources in one inbox is crazy and makes things so much easier. Also its API and integrations are good. For instance, i automated the website forms i receive or linktree forms i receive from students to be sent directly to my respond.io inbox with a comment with using its integration and API in make.com. Basically, regardless of the source of the inquiry, it will be send to my respond.io inbox and will be assigned automatically to one of my staff. Also their customer support is top notch. They will get back to you immediately, and even hop on a call with you if you have any technical issues. Genuinely one of the best customer support i have worked with. I use this app on a daily basis for a year now i do not plan on changing it, mainly for their support. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I feel like their workflow triggers could use some more work. For instance i cant trigger a workflow if a message is received or something. I dont know... it is missing a few customization. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the thoughtful and generous review! 💬 We’re thrilled to hear that respond.io has become your go-to platform for managing student inquiries and even more delighted to hear such kind words about our support team. We’ll be sure to pass that on! 😊

Regarding your suggestion on workflow triggers, we’d love to hear more. Feel free to share your ideas or vote on feature requests via our roadmap: https://roadmap.respond.io. You can also reach out directly at https://respond.io/contact.

Thanks again for choosing respond.io and growing with us! 🚀🙌

Claudio M.
CM
Claudio M.
CEO
Small-Business (50 or fewer emp.)
"Easy to use with a clean and intuitive interface"
5/5
What do you like best about respond.io?

How easy it is to use and the interfaces. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

It has some things that I am missing, but they are minor. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Glad the interface is landing well and that managing WhatsApp across your team has gotten simpler, that's a big part of what we build for. If any of those missing pieces are worth adding, feel free to put them forward on our roadmap at https://roadmap.respond.io.

Dilmer H.
DH
Dilmer H.
Propietario
Marketing and Advertising
Small-Business (50 or fewer emp.)
"My experience using respond.io in my company and with my clients"
5/5
What do you like best about respond.io?

I like that it combines artificial intelligence (AI Agents) and human agents to efficiently respond to our customers. I am pleased that it allows for the automation of repetitive processes, improving response time and customer service. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Perhaps there are so many options that when a user accesses it for the first time, it becomes complicated to understand what each option or tool is for. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for the great review! We’re thrilled to hear that respond.io is helping your team deliver fast, efficient service across all your channels. 🙌

We also appreciate your feedback on usability. If you ever need help navigating the platform, our support team is always here for you: https://respond.io/contact

Thanks again for being with us. We’re proud to be part of your journey! 🚀

Anibal C.
AC
Anibal C.
Director
Small-Business (50 or fewer emp.)
"It allowed us to organize the operation and automate processes that were previously manual."
5/5
What do you like best about respond.io?

Centralization of channels, integration of other products, workflows. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Lack of integration with other applications like Discord. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear that respond.io has helped you centralize channels, integrate other systems, and automate workflows that were previously manual.

We appreciate your feedback about the lack of a Discord integration. If this is something you’d like to see in the future, we encourage you to vote for it on our public roadmap here: https://roadmap.respond.io/feature-request/p/new-channel-discord. Your input helps us prioritize what to build next.

Thanks again for sharing your experience, we’re happy respond.io is supporting your CRM, support, billing, and AI-driven processes all in one place!

Ledia B.
LB
Ledia B.
Customer support
Small-Business (50 or fewer emp.)
"Respond is so amazing"
4/5
What do you like best about respond.io?

I like the way you organised chats and how it works Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I dislike when it takes several minutes to refresh the page Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Thanks for sharing this. Knowing that chat organization and conversation history have been making a real difference in your day-to-day is great to hear.

On the page refresh issue, that's not the experience we want for you. Please reach out to our support team at https://respond.io/contact so we can look into what's causing the slowdown on your end.

Thanks again for being with us.