Fedy Z.
FZ
Fedy Z.
Account Executive
Small-Business (50 or fewer emp.)
"Amazing!"
5/5
What do you like best about respond.io?

The thing about respond is that you can gather leads from different channels and divide them into different lifecycles to help you track your sales, rewarm your leads ... know what's working and what's not. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Sometimes when I want to search for a lead using his phone number, it doesn't work, I need to search by his name the way it's written in Instagram or Facebook for exemple. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for the amazing review! We’re thrilled to hear that respond.io is helping you manage leads across channels and track your sales effectively. Regarding your feedback on the search functionality, could you reach out to us at https://respond.io/contact ? We’d love to learn more and assist you further. Thanks for being with us—here’s to even more sales success! 💬🚀

Rodolfo Andrés S.
RS
Rodolfo Andrés S.
Soporte
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy contact with clients and hassle-free file sending"
5/5
What do you like best about respond.io?

The ease of contact with other clients, as well as sending different files Review collected by and hosted on G2.com.

What do you dislike about respond.io?

That I have to ask for permission to be able to make a call via WhatsApp Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the 5-star rating! We really appreciate your support.

If you ever have feedback or ideas, we’d love to hear from you. Thanks again for being with us!

AN
Verified User in Consulting
Business partner of the seller or seller's competitor, not included in G2 scores.
"ITS EASIER TO RESPOND TO CUSTOMERS INQUIRES ."
5/5
What do you like best about respond.io?

SAFE SPACE FOR CUSTOMERS TO RESPOND FASTER. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

NOTHING YET. SO FAR IT'S GREAT AND SAFE. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Faster replies turning into more leads is exactly what respond.io is built for. We are so glad that it is working well for your team.

AN
Verified User in Leisure, Travel & Tourism
Business partner of the seller or seller's competitor, not included in G2 scores.
"TOO EASY TO USE"
5/5
What do you like best about respond.io?

THE COMMUNICATION PART FOR MESSAGE AND CALL Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I HAVE TO TAKE PERMISSION TO CALL SOMEONE Review collected by and hosted on G2.com.

Kwan H.
KH
Kwan H.
COO
Small-Business (50 or fewer emp.)
"Payment issues and very unethical"
0/5
What do you like best about respond.io?

We liked how we could manage whatsapp templates Review collected by and hosted on G2.com.

What do you dislike about respond.io?

They way they treated our team after payment issues, I spent hours on the phone to the bank teying to get them paid as their charges were suspicious and they were flagged.

We sorted it and explained but we paid for the overdue invoice and explained the issue and they told us we paid for the period the account was frozen when the account was inactive.

We explained but the account was inactive there should be no charge and we couldn't pay because there is something suspicious on their side, we just want what we paid for becaise the payment issie has caused us to waste a lot of time. They refused to help and kept the money and wanted us to pay for 3 months while only having received one month of the service.

Charging for services you didn't provide is no right and we assume that is why they are flagged. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify.

As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies.

In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact

Thanks again for your feedback and for giving respond.io a try.

anas h.
AH
anas h.
Ecommerce Project Manager
Small-Business (50 or fewer emp.)
"Easy to Use with Minimal Training"
4/5
What do you like best about respond.io?

easy to use for anyone, and doesn't need to train the employees to use it Review collected by and hosted on G2.com.

What do you dislike about respond.io?

In the first plan, I have limited contacts, and to increase the contacts, I need to go to the second plan, and I don't need the features in this plan Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We're glad to hear that respond.io is easy to pick up without any training, that's something we work hard to get right! 🙌

Regarding the contact limitation, there may be a small misunderstanding: respond.io doesn't limit your contact list. Our plans are based on monthly active contacts, meaning you're only charged for the contacts you actually have conversations with that month, not your total contact list. You can learn more about how our pricing works here: https://respond.io/pricing and if you have any questions, don't hesitate to reach out at https://respond.io/contact, we're happy to help!

Thanks again for being with us, we look forward to continuing to support you!

AN
Verified User in Telecommunications
"fast and efficient"
5/5
What do you like best about respond.io?

fast and efficient also it guides me in terms of gramma. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

we unable to create our own template while they all sound so robotic. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Fast, efficient, and with grammar guidance built in. Really glad it's helping you reach clients whenever you need to, without the wait.

On templates, the good news is you can create and customise your own right in the platform. If you'd like a hand getting them set up the way you want, our team would love to help at https://respond.io/contact.

Thanks for being with us.

Leyla A.
LA
Leyla A.
Regional Account Manager
Small-Business (50 or fewer emp.)
"Great Support"
5/5
What do you like best about respond.io?

Nice layout, clear instructions, great support Review collected by and hosted on G2.com.

What do you dislike about respond.io?

No "Edit" option for freshly written messages Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear you’re enjoying the layout, training experience, and support. We’ll be sure to share your kind words with the team. 🙌

It’s great to know respond.io is helping you handle questions and enquiries more easily. Thanks again for sharing your experience, we’re happy to support you as you continue using the platform!

If you have any feedback or suggestions be sure to visit our roadmap: https://roadmap.respond.io/

Edison Euceda T.
ET
Edison Euceda T.
Paid Media Specialist
Small-Business (50 or fewer emp.)
"Easy WhatsApp Templates and Broadcast Messaging"
4.5/5
What do you like best about respond.io?

it let me send whatsapp templates and make broadcast messaging Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Permission levels should be customizable. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear you’re finding value in WhatsApp templates and broadcast messaging, reaching leads directly can make a big difference.

We also appreciate your feedback about permission levels. If you have ideas on how this could work better for your team, feel free to share or vote on our roadmap: https://roadmap.respond.io/

Thanks again for sharing your experience — we’re happy to support you!

AN
Verified User in Leisure, Travel & Tourism
"absolutely wonderful"
5/5
What do you like best about respond.io?

ai agents are the most powerful side of respond.io Review collected by and hosted on G2.com.

What do you dislike about respond.io?

automations can be more flexible. other than that I am so grateful Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Great to hear the AI Agents are proving to be the strongest part of respond.io for you. More flexible automations is genuinely useful feedback, so if you put the specifics forward on our roadmap at https://roadmap.respond.io, it goes straight to the team deciding on what to build next.