The platform is user-friendly and straightforward to navigate. Having a unified inbox for all our communications across different social media channels has been a great advantage for us. Respond.io’s customer support team stands out for being both helpful and quick to resolve any issues we encounter. The AI Agent is particularly valuable, as it not only provides our customers with detailed information about our products but also assists our team in better understanding customer needs, allowing us to serve them more effectively. The Workflow feature is also beneficial, automating routine tasks and freeing up our team to concentrate on other priorities. Additionally, integration with external tools such as Zapier works smoothly and without complications. Review collected by and hosted on G2.com.

It would be helpful if there were a way to filter out or eliminate spam messages from various social media platforms. Review collected by and hosted on G2.com.

I highlight how easy it is to find chats, add them, edit them, or block them. The interface is very versatile and easy to use, which greatly enhances the experience. Additionally, I value the implementations it offers for businesses, as they expand its usage possibilities. It also emphasizes the good attention from the customer support department, for technical issues or questions regarding functionality, as well as the intuitive nature of the interface, making it impossible not to understand even for newcomers. I use it every day at work, for more than 8 hours, and the integration is quite correct and easy. Review collected by and hosted on G2.com.

The only thing that doesn't convince me is that, on occasions, some messages don't get sent. However, this happens in very isolated cases, maybe one in a hundred. In the end, it's impossible to create something that never fails. Review collected by and hosted on G2.com.

What I like best about Respond.io is the reliability and precision of the platform, but most importantly, the exceptional support we receive from Attia. His responsiveness, deep product knowledge, and willingness to go the extra mile make our entire experience truly outstanding. Review collected by and hosted on G2.com.

What I dislike is that agents cannot create their own quick-reply templates.

Only managers can do it, and all templates are shared publicly rather than being personalized. Review collected by and hosted on G2.com.

AI agent and translation features work well. I haven’t run into any bugs so far, and the CRM is excellent. Review collected by and hosted on G2.com.

So far, I just wish there were an easier way to translate messages when a human takes over the conversation. Review collected by and hosted on G2.com.

I love using respond.io for contacting current clients and attending to leads from campaigns on social networks. It has an easy implementation and simple setup, which makes it really straightforward to use. The AI agents setup is a powerful tool, allowing each AI to specialize in different areas like promotions, billing, selling, and customer care. Additionally, the knowledge database increases the efficiency of the AI agents' responses. I appreciate how it helps me improve customer experience and develop campaigns on WhatsApp, increasing customer satisfaction and user satisfaction. Review collected by and hosted on G2.com.

Setting calls for support takes more time to be addressed on Spanish than English both teams are terrific. Review collected by and hosted on G2.com.

workflow and AI supports easily to manage Review collected by and hosted on G2.com.

The change request isn’t covered, especially for email media. Review collected by and hosted on G2.com.

It is a very comprehensive tool, it allows you to connect multiple channels in one place and speeds up response processes in IT and commercial teams. Its technology is another reason why I prefer Respond.io Review collected by and hosted on G2.com.

I don't like their prices, the messaging market in Latin America tends to be mostly plagued by curious and less qualified prospects for message sales. In the long run, the costs overshadow the advantages of the application, and companies end up rejecting it for less technological, more economical, and profitable applications in the long term. This is not an assumption, it already happened to me with a client I had. It is an excellent tool, but the long-term costs make it unfeasible for companies that are in the phase of scaling their business. Review collected by and hosted on G2.com.

It is a very comprehensive platform with useful tools for managing LEADS, tracking clients, and closing sales. Review collected by and hosted on G2.com.

Its interface is still somewhat slow, sometimes the messages are not updated. Although it may be due to an issue with the channel integration, you can improve the design and user experience in that regard. Review collected by and hosted on G2.com.

I love respond.io, it's a very good tool to obtain new business. I like that it's easy to access multiple platforms, which helps me have a broader chance of achieving my goals. The initial setup was very easy. Review collected by and hosted on G2.com.

The WhatsApp issue, of customer not replying within 24 hours and closing the conversation. Review collected by and hosted on G2.com.

Very intuitive onboarding and setup and a user-friendly UI. The AI agent integration is easy, and I haven’t noticed any performance errors. For my company size, the pricing is a bit high, but it’s worth it. The AI chatbot support is super helpful. Review collected by and hosted on G2.com.

honnestly haven't noticed any downside. It's like someone has put real effort on building the platform. Review collected by and hosted on G2.com.