Malek M.
MM
Malek M.
Marketing Manager
Small-Business (50 or fewer emp.)
"Respond.io has made my life so much easier."
5/5
What do you like best about respond.io?

I like how all customer conversations from different channels are centralized. This makes customer communication much more organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

As the team grows, there is a need for advanced automation and integration which can be quite costly. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

We are thrilled to hear this from you! Having every channel in one place really does change how teams handle customer conversations, and it's great that it's making things more organized and consistent for you.

Regarding the cost of advanced automation and integrations, we understand it's a real consideration as teams scale. Our team is always happy to look at your setup and find the most efficient way to get what you need, so feel free to reach out at https://respond.io/contact anytime.

If you ever have feature ideas, you can also submit or vote for them on our public roadmap: https://roadmap.respond.io/ 🚀

Thanks again for being with us.

AN
Verified User in Information Technology and Services
"IT'S THE BEST APP BECAUSE IT DOESN'T CHARGE FOR WHATSAPP MESSAGES, SINCE IF THAT HAPPENS, I LOOK FOR ANOTHER ONE."
5/5
What do you like best about respond.io?

ALL ITS ECOSYSTEM AND ITS PRICE THAT DOES NOT OVERCHARGE FOR WHAT OTHERS OVERCHARGE AND IT IS EASIER Review collected by and hosted on G2.com.

What do you dislike about respond.io?

THE ORDER OF EMOJIS THE VISUAL DISORDER IT CAUSES TO CONCENTRATE AND FIND A CLIENT Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

No markup on WhatsApp messages isn't just a promotion, it's how our pricing is built. Glad the rest of the ecosystem is working as a sales funnel for you too.

On the emojis making it harder to find a client, do mention it at https://roadmap.respond.io with a bit of detail on where you're seeing the clutter. Our product team reads what comes in, and other users can vote on it.

LUIS DONALDO MIGUEL A.
LA
LUIS DONALDO MIGUEL A.
CUSTOMER SUPPORT
Mid-Market (51-1000 emp.)
"Lightweight, Fast, and Always Updated—Perfect for Quick Customer Support"
5/5
What do you like best about respond.io?

It feels lightweight. No clunky messaging or slow reaction. The fact that is has constant updates is what keeps it useful. Being in costumer support its nice that an app lets you contact your costumers quick and easy without any fuss. I use it frequently, as is my job, and couldn't be happier with the app. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Only downside I´ve noticed is how sometimes the calling via whats app just cuts off after a certain time. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the great review! We’re thrilled to hear that respond.io has had a positive impact on your workflow.

We appreciate your feedback about WhatsApp calls occasionally cutting off. In some cases, call behavior can be affected by WhatsApp/Meta, but if this happens often, our support team would be happy to take a closer look and help where possible. Feel free to reach out anytime at https://respond.io/contact.

Thanks again for sharing your experience, we’re happy respond.io is helping you support customers faster and more efficiently every day!

munirah m.
MM
munirah m.
Booking manager
Small-Business (50 or fewer emp.)
"Super Reliable and Very Easy to Use"
5/5
What do you like best about respond.io?

It's super reliable and veey easy to use Review collected by and hosted on G2.com.

What do you dislike about respond.io?

It sometimes gets slow and doesn't get back to normal quicker Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Reliable and easy is what we build for, so it's good to see that coming through, along with having everything in one place. On the occasional slowness, that shouldn't be part of the experience, so if you flag when it happens at https://respond.io/contact, our team can dig into what's behind it.

ALONSO S.
AS
ALONSO S.
empleado de empresa de TI
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Efficient chat management, but lacks the option to edit or delete messages"
5/5
What do you like best about respond.io?

The new additions that I like are....

- Transcription of audio

- Grammar improvement with AI Review collected by and hosted on G2.com.

What do you dislike about respond.io?

The visualization of multimedia and the ability to delete or edit messages Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for the great review! We’re glad to hear that respond.io is helping you manage client chats more efficiently with multiple users on a single number, that’s one of the core benefits we aim to deliver 🙌

Regarding editing or deleting messages, that’s currently a limitation from Meta. If they open it up in the future, we’ll be ready to support it! In the meantime, feel free to follow or vote for this feature request here: https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake 🚀

Thanks again for being with us — we’re excited to keep supporting your success!

Verified User in Writing and Editing
CW
Verified User in Writing and Editing
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Quick, Effective Messaging Across Email, Text, and WhatsApp"
5/5
What do you like best about respond.io?

It is quick and effective

Convenient as well because one is able to send an email ,text including WhatsApp at the same time Review collected by and hosted on G2.com.

What do you dislike about respond.io?

So far there is nothing I dislike about it Review collected by and hosted on G2.com.

Verified User in Executive Office
UE
Verified User in Executive Office
"Good app"
5/5
What do you like best about respond.io?

What I like best about respond.io is how it brings all customer conversations into one place. Managing chats from different platforms becomes much easier, and the interface is clean and simple to use. The automation features, like workflows and quick replies, save a lot of time and help improve response speed. It also makes team collaboration smooth, as chats can be assigned and tracked easily. Overall, it helps provide faster, more organized, and more efficient customer support. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Sometimes it starts buffering; otherwise, it is really good. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Thank you for sharing your review! So glad to hear this. It's great to know the unified inbox, automation, and team collaboration features are helping you deliver faster and more organized customer support. 🙌

Regarding the occasional buffering, that shouldn't be the norm, so please reach out at https://respond.io/contact if it happens again and we'll take a look. Likewise, if you ever have feature ideas or suggestions, feel free to submit or vote for them on our public roadmap: https://roadmap.respond.io/

Thanks again for being with us.

Laverne M.
LM
Laverne M.
Sales Administator
Telecommunications
Small-Business (50 or fewer emp.)
"Respond.io making communication to end users simpler"
5/5
What do you like best about respond.io?

Respond io, provides instant service at anytime, to new and existing clients, eliminating wait times and enquiring customer queries are addressed immediately even outside business hours. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

when you close a message, it does not allocate it back to the same agent that closed the message, if it's regarding the same thing Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for sharing your positive experience with Respond.io! We're thrilled to hear that our platform has made communication simpler for you and your customers.

Should you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way!

Kenny S.
KS
Kenny S.
Sales and Product Director
Small-Business (50 or fewer emp.)
"Effortless Setup and Intuitive Experience for Agents"
5/5
What do you like best about respond.io?

The system itself is very easy to use and intuitive for agents. The shortcuts and functionality are easy to set up for an administrator and the onboarding process was extremely helpful and easy to understand. Everyone I have dealt with in their support department, in particular Akhila and Ace, were exceptionally helpful, especially as I'm not very techie and have not implemented a piece of software like this before. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

There is nothing I have disliked so far. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the wonderful review! We’re thrilled to hear that respond.io has been easy and intuitive for your agents, and that the onboarding experience helped you get set up with confidence. We’ll be sure to pass your kind words along to Akhila and Ace. They’ll really appreciate the shoutout!

If you have any feedback or feature requests, be sure to visit our roadmap here: https://roadmap.respond.io/changelog

Thanks again for sharing your experience. We’re happy to support you and look forward to continuing this journey with you! 🚀

Chrischel E.
CE
Chrischel E.
AI Engineer
Small-Business (50 or fewer emp.)
"All Channels and AI Agents in One Platform"
5/5
What do you like best about respond.io?

All channels and AI agents in one platform. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

no real complaints, it covers what I need. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

We couldn't be happier to hear about your experience! Having all your channels and AI Agents in one place is exactly what respond.io is built for, and it's great to know the AI Agent is handling the volume well for you.

If you ever have feature ideas or suggestions, feel free to submit or vote for them at our public roadmap: https://roadmap.respond.io 🚀

Thanks for being with us.