We used to rely on WhatsApp Business as our main communication channel with clients, but we often lost many sales opportunities. Since we started using Respond.io, thanks to the platform's structured organization, managing leads has become much simpler and more efficient. The "AI Resume" feature has been a real lifesaver for all our agents, and it is definitely my favorite function (along with the option to leave notes for any member of our sales time). Additionally, the wide variety of tags available is extremely useful. It simply makes everything more organized, clear, and easier for agents to handle.

We use respond.io as an omnichanel for our sales, integrating WhatsApp, Facebook and Instagram. And because of this, we use it DAILY. Literally, all of our sales are closed through Respond.io!

The implementation was quick, easy and we didn't need much customer support. But whenever we need it, they're always so quick to reply and help us. Review collected by and hosted on G2.com.

One of the challenges we've faced is the difficulty of searching for specific contacts. Sometimes we need to use filters to make it work and, even then, the contacts don't always appear as expected. It can be a bit tedious to find a particular contact, although the directories have really helped us overcome this issue. This is the only drawback I see with Respond.io, the internal contact search engine. If improvements are done to make this easier, it would be a life saver! Review collected by and hosted on G2.com.

It is a fairly easy and intuitive application to use, allowing anyone to adapt quickly without the need for technical knowledge. Its interface is clear and organized, facilitating navigation and access to the different functions. Additionally, it helps optimize time in daily tasks, making work more efficient and practical. Review collected by and hosted on G2.com.

Although the application works quite well in general, it could improve in stability when sending messages, as errors or delays sometimes occur during sending. Optimizing this aspect would help make the experience smoother and more reliable for users. Review collected by and hosted on G2.com.

Sending bulk messages to our clients is straightforward, which is especially helpful for us as we work in the service industry. The platform is user-friendly for all team members, allowing everyone to manage chats, while a manager can easily monitor the conversations. We use it very regularly, and the installation process was simple. Additionally, templates are approved by META within 10 to 15 minutes, and the integration was both quick and uncomplicated. Review collected by and hosted on G2.com.

The only drawback i see is to start the conversation the other party should reply first to our template which we send. As of now that is the only thing Review collected by and hosted on G2.com.

The platform offers a clean and minimal interface with straightforward features, making the overall experience excellent. Review collected by and hosted on G2.com.

Respond should be more than just a chat app; it really needs pipelines. Right now we’re stopping our use and moving to another platform because it offers both chat and pipeline features, including linking sales objects and similar items. Until Respond provides something like that, we won’t be coming back. Review collected by and hosted on G2.com.

You can maintain the entire flow of a company's chats in a well-structured manner, assign different roles to users, group conversations, and thus ensure that everything is very well organized. Review collected by and hosted on G2.com.

In my daily experience, I have not encountered any negative aspects so far. Review collected by and hosted on G2.com.

Their support team offers ongoing assistance and is consistently available whenever I need help. Review collected by and hosted on G2.com.

that the AI agent activation dose not work for us Review collected by and hosted on G2.com.

What I appreciate most about respond.io is how effortlessly it allows me to handle conversations from various platforms all in one location. This convenience saves me a significant amount of time since I no longer have to constantly switch between different apps. The interface is also very clean and intuitive, making it easy to use. Additionally, the ability to automate responses and monitor team performance has been extremely useful for keeping things organised and enhancing overall communication. Review collected by and hosted on G2.com.

Honestly, I can't think of anything I dislike about respond.io. It has been a pleasure to use and fits our needs perfectly. Review collected by and hosted on G2.com.

The Omnichannel support is a game changer, and the use of AI Agents has made screening new tenants much more efficient while significantly reducing manual work. The developer documentation is straightforward, making it easy to understand and integrate with other services. During the entire workflow setup, we received outstanding support from the team whether we encountered workflow errors or general issues, they were always ready to assist. Respond.io has become our primary platform, and we now use it every day. Review collected by and hosted on G2.com.

There isn't much to complain about, though I did notice that certain integrations are only accessible at higher tiers. However, this is understandable and aligns with common industry practices. Review collected by and hosted on G2.com.

What I like most about respond.io is how simple and organized it is. Everything is in one place, which makes communication much easier and less stressful. It really helps me stay focused and save time when handling messages, and that makes a big difference for me. Review collected by and hosted on G2.com.

Honestly, it took me a little time at the beginning to fully understand all the features. Some parts felt a bit confusing at first, but once I got used to the platform, things became much smoother. Review collected by and hosted on G2.com.

I love how easy it is to use. Before, we had messages coming in from WhatsApp, Facebook,Instagram, Website, and email, and we had to keep switching between screens. Now, everything is in one place and easy to implement. It took us almost no time to learn the platform, which is a huge win.

Plus, knowing they are a direct partner with WhatsApp gives me peace of mind. WhatsApp is crucial for our business, and knowing that connection is rock-solid and official means we don't have to worry about weird technical issues. It just works, it’s simple to connect new apps, and it makes handling customer chats so much faster. We use every day. Review collected by and hosted on G2.com.

nothing, even the support channel is incredibly good, also in Spanish. Review collected by and hosted on G2.com.