Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Efficient teamwork: Assignments and comments keep 2,000+ chats organized"
4.5/5
What do you like best about respond.io?

What we really like is how efficiently teamwork is supported. We are currently managing over 2,000 chats, and thanks to the assignment feature, everything stays well organized. The commenting function with the ability to tag team members is the perfect addition to this. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

What we don’t like as much is that voice messages sometimes disappear if the chat is closed too quickly or if you switch tabs while the upload is still in progress. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Thanks for taking the time to rate us! We'd love to hear more about your experience and where we can improve. Feel free to reach out at https://respond.io/contact anytime.

Janet Licia M.
JM
Janet Licia M.
Administrator
Mid-Market (51-1000 emp.)
"Professional, User-Friendly Messaging That Keeps Client Communication On Time"
5/5
What do you like best about respond.io?

It makes interactions between clients and me much easier, and it also feels more professional. It’s user-friendly, and messages are delivered on time. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

It’s frustrating that I don’t have the option to delete a message for everyone once it has been sent. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Knowing respond.io makes your client interactions feel more professional and keeps messages on time is great to hear. And it sounds like the 24-hour messaging window is working exactly as it should for your team.

On deleting sent messages, that limitation comes from the messaging channels themselves, like WhatsApp, so it is not something we are able to override on our end. We keep a close eye on any updates from those platforms that could change this in the future. 🤞

Thanks for being with us.

Mauricio F.
MF
Mauricio F.
Owner
Small-Business (50 or fewer emp.)
"Amazing Support and Customer Service That Delivers"
5/5
What do you like best about respond.io?

Support is amazing! It's just one of those things, when you need them, they are there! The AI used for CS is super good too! Right from the start it hints that if you really need it, it can hook you up with a human. 10/10! Review collected by and hosted on G2.com.

What do you dislike about respond.io?

It's a little bit pricey, but then again, the product is good. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

So glad to hear this! Knowing our support team and AI were there when you needed them most is exactly what we aim for.

On pricing, we hear you. We're always working to make sure the value matches what you're paying, and it sounds like it's been doing that for you so far.

If you ever have feature ideas or suggestions, feel free to submit or vote for them at our public roadmap: https://roadmap.respond.io

Thanks again for being with us.

Omar K.
OK
Omar K.
Head of Sales
Mid-Market (51-1000 emp.)
"Automated Workflows That Optimize Response Time"
4/5
What do you like best about respond.io?

The Automated workflows helped us to optimize our response and minimize the response time Review collected by and hosted on G2.com.

What do you dislike about respond.io?

That it cant be divided into shifts and sometimes it assigns the chats to offline agents Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Really happy to hear the automated workflows are making a difference in response times, and that having everything in one place is helping you track team performance better.

Regarding shift-based routing and offline agent assignments, this is actually something respond.io supports. Our team would be happy to walk you through setting it up so chats are only assigned to agents who are online. Feel free to reach out at https://respond.io/contact and we'll get that sorted.

Thanks again for being with us.

Hernán C.
HC
Hernán C.
Founder
Small-Business (50 or fewer emp.)
"Easy Setup, Helpful Support, and a Polished UX/UI"
5/5
What do you like best about respond.io?

The support team is helpful, and the setup is easy. The platform also has a well-designed UX/UI. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

The price is really high for a small business. Review collected by and hosted on G2.com.

Carlos Andres Z.
CZ
Carlos Andres Z.
Co-Founder
Small-Business (50 or fewer emp.)
"Easy to use and solves the problem"
5/5
What do you like best about respond.io?

The ease of use and that it solves the problem Review collected by and hosted on G2.com.

What do you dislike about respond.io?

It could be a little more economical so that more people use it. Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

So glad to hear respond.io is easy to use and solving the problem for you. Having your whole sales team, multiple numbers, social channels, and your own AI agent together in one CRM is exactly how it's meant to feel.

On the pricing side, we hear you, and we're always working to deliver more value across every plan. If it helps, our team can walk you through the options that best fit your setup. Just reach out at https://respond.io/contact.

Thanks again for being with us. 🙌

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"If I could go back in time and erase all memory of respond, I would!!"
0/5
What do you like best about respond.io?

the software looks good but as soon as something messes up, their own support is ironically very poor. Their channel feature created HUGE problems for us and our client, and when trying to rectify the problem they essentially left me to it. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Their support function is ironically, very poor considering it's what they specialise in. The system looked good on the face of it, seemed to work well for a short period of time and then we suddenly had problems with one of the channels, this cause huge problems for my clients business and put a huge strain on mine and my clients relationship. When trying to rectify the problem, the support essentially left me to figure it out for myself, had no urgency whatsoever. AVOID AVOID AVOID! Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for taking the time to share your feedback.

We’re sorry to read about your experience. From this review alone, we’re not able to identify the specific account or situation referenced, but we take concerns regarding channel performance and support responsiveness seriously.

We would appreciate the opportunity to better understand what happened. Please feel free to contact us directly at https://respond.io/contact with your account details so our team can review the matter carefully.

Christian R.
CR
Christian R.
ingeniero en soporte tecnico
Mid-Market (51-1000 emp.)
"a comprehensive messaging solution"
5/5
What do you like best about respond.io?

the ability to contact clients easily and quickly, which streamlines my work as it allows me to have multiple conversations with different clients, enabling me to increase my productivity Review collected by and hosted on G2.com.

What do you dislike about respond.io?

the only issue I've had is the duplication of contacts due to the Mexico area codes, which are +52 and +521 Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for your review! We’re glad to hear respond.io is helping you stay productive and manage conversations more efficiently across channels. Regarding the contact duplication issue with +52 and +521, we’re happy to share that this has been resolved! You can read more about the update here: https://roadmap.respond.io/feature-request/p/contacts-prevent-duplicate-contact-created-for-whatsapp-numbers

Thanks for being with us! 💬🙌

MH
Michelle H.
Senior Travel Agent
Small-Business (50 or fewer emp.)
"Respond makes business simpler, faster, more efficient with its easy interface and app cababilities."
5/5
What do you like best about respond.io?

I really enjoy the voice note option, as well as the reply and phone call capabilities. They make it much easier to contact clients and stay in communication for quick conversations, without the time-consuming back-and-forth of emails. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I would like the limitation of 24hour window to be removed as this means one has to send a template to the client first and get the conversation unlocked again. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the wonderful review! Glad to hear that we're helping you connect with clients faster and keep conversations flowing. 🙌

We appreciate your feedback about the 24-hour window. That requirement comes from WhatsApp/Meta’s messaging policy to ensure proper user consent, and all providers need to follow it. We understand it can feel limiting at times.

Thanks again for sharing your experience, we’re happy respond.io is helping you move business forward faster while building strong, professional client relationships!

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Crystal-Clear Calls and Effortless Company Management"
0/5
What do you like best about respond.io?

What I really like best might be completely different from what most might like best, but I really like the calls. They are clear and fast and there is nothing more frustrating than to have to ask someone to repeat what they are saying due to a bad line. The quality of the calls are very impressive, and I can have all the details of a company saved in one safe place, and call without repeating myself. I really like it. And after today I really like the support team, really fast to assist, immediately replied to all of my questions, and in a very professional but polite manner. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

The downside to me personally is something that should in reality be a great tool, and that is that people who have administration rights can set individual access, so every single person can have access to certain or all work, but at the same time it can be set so precisely that others do not get to access any work at all. I have noticed it happens on all platforms and programs. But that is so far the only think I can think of that I dislike. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the wonderful review! We’re happy that you’re enjoying the call quality on respond.io and that having everything in one place makes your day-to-day work easier. It’s also great to hear that our support team made a positive impression. We’ll make sure they see your kind words!

We appreciate your feedback about access permissions as well. Since every business structures their teams differently, permissions can get quite detailed but your input is super valuable. If you have ideas on how we could make this feel smoother for your workflow, we’d love for you to share them on our public roadmap: https://roadmap.respond.io/

Thanks again for being with us! 🚀