Ledia B.
LB
Ledia B.
Customer support
Small-Business (50 or fewer emp.)
"Respond is so amazing"
4/5
What do you like best about respond.io?

I like the way you organised chats and how it works Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I dislike when it takes several minutes to refresh the page Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Thanks for sharing this. Knowing that chat organization and conversation history have been making a real difference in your day-to-day is great to hear.

On the page refresh issue, that's not the experience we want for you. Please reach out to our support team at https://respond.io/contact so we can look into what's causing the slowdown on your end.

Thanks again for being with us.

Raylence C.
RC
Raylence C.
Director
Small-Business (50 or fewer emp.)
"Versatile Automation with Challenging Setup"
4/5
What do you like best about respond.io?

I really like how respond.io enables automation of my customer care service, which is available 24 hours a day. I appreciate that it communicates through many channels, allowing my customers to contact us through their preferred channel. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Setting up can be difficult. The initial setup was not as simple as I thought. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for sharing your experience with Respond.io! We’re delighted to hear that our platform has improved your customer service operations.

We appreciate your feedback on the user experience and want you to know that we’re continuously working to refine our usability and streamline the setup process. If you have any additional suggestions, feel free to reach out or visit our roadmap to vote for or request new features: https://roadmap.respond.io.

Thanks again for choosing Respond.io—we’re excited to continue supporting your success!

SS
Siddharth S.
B2B Sales executive
Small-Business (50 or fewer emp.)
"Amazing AI Tone Change and Prompt Tools with Custom Inbox"
5/5
What do you like best about respond.io?

I was surprised by the AI tone-change function. It’s very helpful, and I really loved it. I would also like to mention the AI prompt facilities, and I’m able to create a custom inbox in my chat as well. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Sometimes, to view new messages, I have to refresh repeatedly before I can see them. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear you’re enjoying the AI tone-change feature, prompt tools, and the ability to customize your inbox, it’s great to know these are helping your workflow.

We also appreciate your feedback about the platform. If you’re open to it, do reach out to us at https://respond.io/contact so we can better understand what you’re facing.

Thanks again for sharing your experience, we’re happy to support you!

AN
Verified User in Insurance
"A good and easy application for the work that I do"
5/5
What do you like best about respond.io?

The commands, accessibility and the AI . Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Nothing, it's really a good tool for my work Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Really appreciate you taking the time to share this. Glad the commands, accessibility and AI are making your day-to-day easier and giving you a clearer picture of what's happening across your chats.

If you ever have feature ideas or suggestions, feel free to submit or vote for them at our public roadmap: https://roadmap.respond.io 🚀

Thanks again for being with us.

Verified User in Retail
AR
Verified User in Retail
"It has really helped us increase sales and scale our online platform"
5/5
What do you like best about respond.io?

Ability to have multiple agents, ability to follow up with clients, ability to connect multiple channels Review collected by and hosted on G2.com.

What do you dislike about respond.io?

- some features are missing and tech team has said can't be implemented Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

Multiple agents working across channels, with every conversation landing in one inbox, is exactly what respond.io is built for. On the feature gaps, if you'd like to share which ones with our team again, we're happy to take another look at https://respond.io/contact.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Intuitive Platform with Great Integrations and AI Agents"
5/5
What do you like best about respond.io?

It offers very good integrations that make work considerably more streamlined and optimized. The AI agents are great, and overall the platform is intuitive, practical, and easy to use. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

I’d like the advanced features to be available on the more basic plans as well, so users don’t have to upgrade just to access them. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! 💬 We’re glad to hear that our integrations and AI agents are helping streamline your workflows and improve response times. It’s great to know the platform feels intuitive and practical for your team. 🙌

We also appreciate your feedback about feature availability. If you have additional suggestions, be sure to visit our roadmap: https://roadmap.respond.io/

Thanks again for sharing your experience, we’re happy to continue supporting you 🚀

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"RESPOND IO MAKE MY WORK EASY"
5/5
What do you like best about respond.io?

I like the fact that we can setup our own flow from scratch. Customer messaging experience with our sales consultant are become more smoother. We can track the quality of our leads and our agent performance based on the report generated by respond.io . Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Sometimes there's a bug while we set the workflow. The mac charge are expensive and we need to control the number of new customer that coming from respond. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you for the great review! 💬 We're thrilled to hear that respond.io is helping streamline your processes and improve lead handling and reporting. If you ever run into issues while setting up workflows, feel free to reach out to our support team at https://respond.io/contact we're here to help! Thanks again for choosing us 🚀🙌

AN
Verified User in Printing
"The best platform after trying three platforms beforehand."
5/5
What do you like best about respond.io?

Ease of use, speed of response, and keeping pace with technological development. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Finding a solution to download attached files all at once Review collected by and hosted on G2.com.

Response from Ryan Tan Jit Ming of respond.io
Edit edit

This means a lot, especially coming from someone who has tried other platforms. Knowing that respond.io stood out on ease of use, speed, and keeping up with the latest developments is exactly what we aim for.

On bulk downloading attachments, that's helpful feedback. You can submit or vote for it on our public roadmap so our team can factor it in: https://roadmap.respond.io/ 🚀

Thanks again for being with us.

PW
Penton W.
Co-Founder & Head of Growth
Small-Business (50 or fewer emp.)
"Excellent Support Team and Easy-to-Use, Powerful Automation Workflows"
5/5
What do you like best about respond.io?

Respond.io has great account managers and a support team. Their automation workflow builder is easy to use and supports advanced features. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

At times, their AI support agent provides incorrect solutions. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re glad to hear you’ve had a great experience with our account managers and support team, and that the automation workflow builder is helping you handle complex business needs with ease.

We also appreciate your feedback about the AI support agent, if you ever want to share specific cases, feel free to reach out to us at https://respond.io/contact. 💬

Thanks again for sharing your experience. We’re happy respond.io is supporting your workflows and lead outreach!

JS
Jaime S.
Director
Small-Business (50 or fewer emp.)
"Intuitive interface, excellent support, and powerful artificial intelligence agents"
5/5
What do you like best about respond.io?

The ease of the user interface, the consolidated inbox, and mainly the artificial intelligence agents, the technical support is very quick to answer questions. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

The basic package does not include AI agents. Review collected by and hosted on G2.com.

Response from George Wong of respond.io
Edit edit

Thank you so much for the review! We’re thrilled to hear you’re enjoying the intuitive interface, the consolidated inbox, and especially the AI agents. And we’ll definitely pass your kind words along to our support team, they’ll really appreciate it. 🙌

Thanks again for sharing your experience. We look forward to continuing to support your business!