--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 527 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 527 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 527 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. If I could go back in time and erase all memory of respond, I would!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about respond.io?** the software looks good but as soon as something messes up, their own support is ironically very poor. Their channel feature created HUGE problems for us and our client, and when trying to rectify the problem they essentially left me to it. **What do you dislike about respond.io?** Their support function is ironically, very poor considering it's what they specialise in. The system looked good on the face of it, seemed to work well for a short period of time and then we suddenly had problems with one of the channels, this cause huge problems for my clients business and put a huge strain on mine and my clients relationship. When trying to rectify the problem, the support essentially left me to figure it out for myself, had no urgency whatsoever. AVOID AVOID AVOID! **What problems is respond.io solving and how is that benefiting you?** they havent solved a thing, in fact they have caused such a headached to mine and my clients relationship that i wish I'd never heard of respond. **Official Response from George Wong:** > Thank you for taking the time to share your feedback. We’re sorry to read about your experience. From this review alone, we’re not able to identify the specific account or situation referenced, but we take concerns regarding channel performance and support responsiveness seriously. We would appreciate the opportunity to better understand what happened. Please feel free to contact us directly at https://respond.io/contact with your account details so our team can review the matter carefully. ### 2. Crystal-Clear Calls and Effortless Company Management **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about respond.io?** What I really like best might be completely different from what most might like best, but I really like the calls. They are clear and fast and there is nothing more frustrating than to have to ask someone to repeat what they are saying due to a bad line. The quality of the calls are very impressive, and I can have all the details of a company saved in one safe place, and call without repeating myself. I really like it. And after today I really like the support team, really fast to assist, immediately replied to all of my questions, and in a very professional but polite manner. **What do you dislike about respond.io?** The downside to me personally is something that should in reality be a great tool, and that is that people who have administration rights can set individual access, so every single person can have access to certain or all work, but at the same time it can be set so precisely that others do not get to access any work at all. I have noticed it happens on all platforms and programs. But that is so far the only think I can think of that I dislike. **What problems is respond.io solving and how is that benefiting you?** Having to use less individual apps or programs and it is beneficial as it saves time, and space and I do not have to wait forever to get a response from their support. It has made me save time. I almost forgot to mention that now I do not need to give my personal number out any longer. **Official Response from George Wong:** > Thank you so much for the wonderful review! We’re happy that you’re enjoying the call quality on respond.io and that having everything in one place makes your day-to-day work easier. It’s also great to hear that our support team made a positive impression. We’ll make sure they see your kind words! We appreciate your feedback about access permissions as well. Since every business structures their teams differently, permissions can get quite detailed but your input is super valuable. If you have ideas on how we could make this feel smoother for your workflow, we’d love for you to share them on our public roadmap: https://roadmap.respond.io/ Thanks again for being with us! 🚀 ### 3. Payment issues and very unethical **Rating:** 0.0/5.0 stars **Reviewed by:** Kwan H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about respond.io?** We liked how we could manage whatsapp templates **What do you dislike about respond.io?** They way they treated our team after payment issues, I spent hours on the phone to the bank teying to get them paid as their charges were suspicious and they were flagged. We sorted it and explained but we paid for the overdue invoice and explained the issue and they told us we paid for the period the account was frozen when the account was inactive. We explained but the account was inactive there should be no charge and we couldn't pay because there is something suspicious on their side, we just want what we paid for becaise the payment issie has caused us to waste a lot of time. They refused to help and kept the money and wanted us to pay for 3 months while only having received one month of the service. Charging for services you didn't provide is no right and we assume that is why they are flagged. **What problems is respond.io solving and how is that benefiting you?** Sending automated whatsapp messages **Official Response from George Wong:** > Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify. As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies. In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact Thanks again for your feedback and for giving respond.io a try. ### 4. I DO NOT RECOMMEND IT **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about respond.io?** The truth is I don't like it because it doesn't allow us to see the client's profile picture, so we don't know if the person writing to us is a man or a woman. **What do you dislike about respond.io?** it limits you from many things like sending photos, sometimes the clients' messages don't arrive, this limits us from responding quickly and correctly **What problems is respond.io solving and how is that benefiting you?** we receive the client's message and we do not receive the notification, we have delayed up to a day in responding **Official Response from George Wong:** > Thank you for sharing your opinion. We understand how important it is to have details like the client's profile picture to improve the chat experience. However, this limitation comes from the WhatsApp Business Platform (API) and applies to all providers, not just respond.io. Unless Meta changes this, no platform using the WhatsApp Business Platform can display profile pictures of contacts. Regarding issues with receiving notifications or sending photos, they can likely be resolved with some adjustments in the settings. Please contact our support team and we will help you resolve it. We are here to improve your experience, so if there is anything else we can assist you with, feel free to contact us. Your feedback helps us grow and ensures that respond.io is the best it can be. ### 5. The support team does not solve the problems. **Rating:** 0.0/5.0 stars **Reviewed by:** Jaime A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2024 **What do you like best about respond.io?** The interface and connection with our CRM ZOHO through Zapier. **What do you dislike about respond.io?** The support team is very limited and they take a long time to solve problems, we've had an issue for 2 weeks and they don't help. **What problems is respond.io solving and how is that benefiting you?** The automation of responses through the BOT, and synchronization with the CRM **Official Response from Polina Usynina:** > Thank you for sharing your feedback with us. We apologize for any delay in resolving your issues. Your experience is important to us and we are committed to providing timely and effective assistance. We will investigate the current issue and ensure it is resolved promptly. We are glad to know that our CRM automation and synchronization features are benefiting you. If you have further concerns or need assistance, feel free to contact us. Thank you for choosing responder.io. ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A48%3A55+-0500&secure%5Bsession_id%5D=6033a300-752b-452f-a49a-08dfd200fef7&secure%5Btoken%5D=eff29acf31d1b071a1aadce83f1d2910f56519561c23a7745838c787799df469&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - 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[TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 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