Easy to use, many features, contact, metrics and group configurations for all the team. The user interface is clear; chats have many options to keep track of customers. Tech support is responsive and always ready to attend. Review collected by and hosted on G2.com.
Sometimes, problems or maintenance tasks are long and don't allow the team to continue with work, but this is rare. We used to have problems with 360dialog API but got resolved in a few days. Review collected by and hosted on G2.com.
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respond.io Review
269 out of 270 Total Reviews for respond.io
Overall Review Sentiment for respond.io
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The Workflows u can use in respond.io are very easy to learn and handle. With them u can create nice Workflows that have a big effect on ur company.
The Customer Support ist very good and fast - what was very good when I started with respond.io and firstly had issues with my workflows.
Intergration with Zapier is perfectly for our company. Also the Dashboard and App, what we use daily, for Chats to respond to customer very fast and connect with the right Employee is one of our favorite arguments for this Software.
We use it not only for us, also we sell it to our customers, to implement respond.io in their companies, are very happy for.
Recommend it definitly. Review collected by and hosted on G2.com.
The only thing that I disliked firstly in respondio, was that u cant delete steps, where under it are steps, so u have to do everything under new. But they gave me a workaround for me. Review collected by and hosted on G2.com.
Discovering all the options Respond.io offers was truly exciting. Initially, I was apprehensive about whether this platform would suit our needs, but after conducting tests (which they kindly extended for a few more days), I uncovered its immense potential and possibilities.
What stood out the most was how fluid and intuitive the workflow section is for configuring chatbots. It made the setup process not only manageable but also enjoyable. The platform's other tools, such as the Inbox, Contacts, Broadcasts, and the Reports Dashboard, have significantly improved how we manage our contacts and clients.
Looking ahead, we believe Respond.io will become a critical tool for our IT department, allowing them to integrate internal applications like our CRM, and for our sales advisors, enabling them to manage their sales opportunities more efficiently. Review collected by and hosted on G2.com.
It’s not something I dislike per se, but rather an issue I’ve noticed, which might also be related to a configuration I haven’t fully mastered yet. The issue occurs when I’m in a conversation with a customer who is currently in a workflow. If I stop the workflow to attend to the customer personally, the next message in the workflow is sent before the flow fully halts.
As I mentioned, this could be a Respond.io bug or simply something in my workflow configuration that I haven’t pinpointed or adjusted correctly. Either way, it’s more of an improvement opportunity than a major flaw. My team and I have noticed this, but overall, it doesn’t detract from our positive experience with the platform. Review collected by and hosted on G2.com.
respond.io offers a great balance between affordability and functionality, making it an excellent choice for customer engagement. Their pricing model is based on Monthly Active Contacts, which is ideal since we often deal with different customers each month, and it’s reassuring to know we’re only charged for active interactions rather than database storage.
I really appreciate that we can reach out to their entire team through just one WhatsApp number. Whether it's the Sales Executive Darshanth, the Customer Success Manager (CSM) Akhila, or their tech support, they are always incredibly helpful when I face any issues. Their response time is excellent, usually within 24 hours.
During the trial period, Darshanth was always reachable and consistently followed up to check if I encountered any difficulties. His proactive approach made the trial experience smooth and reassured me that I could rely on their support.
Once, I encountered a problem connecting the WhatsApp API to their platform. Even though I was quite anxious since it was affecting customer conversations, their tech support team guided me from start to finish. We managed to resolve the issue within 3 hours, thanks to their quick and thorough assistance.
Akhila, in particular, has been outstanding. She not only understands my concerns but also takes the time to do research and suggest best practices, ensuring that my issues are resolved effectively. I truly value the dedication and care she puts into her work.
Overall, I’m very impressed with the support team. Their professionalism and quick responses make a big difference for me. Review collected by and hosted on G2.com.
The platform is user-friendly and efficient, but there are a few features I wish could be added. For example, having an "Unread" button to mark messages as unread or filter conversations based on unread messages would be really helpful for staying organized. Additionally, allowing agents to be assigned to multiple teams would improve flexibility. Sometimes our agents need to cover tasks for other teams, but the current system restricts them to just one team at a time. Review collected by and hosted on G2.com.
Respond.io is a very simplistic yet moderately well crafted piece of software which our business uses as a spearhead to aid our clients on a daily basis. With all the search features and easy ways of using templates, respond has made it easy for myself and co-workers to engage with clients in a timeous manner Review collected by and hosted on G2.com.
There are a lot of things to like about respond however the only big downside with being the app not having a native dark mode built in and due to this I have resorted to using 3rd party dark mode applications which in turned has caused me a considerable amount of pain, however apart from that oversight each feature is good as it is Review collected by and hosted on G2.com.
We are extremely satisfied with the service offered by respond.io. The platform not only meets all our needs but continuously improves its performance, demonstrating a strong commitment to optimization and innovation. Additionally, the customer service is exceptional: every time we needed assistance, the team responded quickly and efficiently, resolving every issue with great professionalism. We highly recommend this platform to anyone looking to enhance their business communication and optimize customer interactions. Review collected by and hosted on G2.com.
There is very little we dislike about respond.io. If we had to point out something, it would be that a good understanding of technical details is required to develop an efficient workflow. It would be great if, in the future, the platform could be made more intuitive and user-friendly in this aspect. Review collected by and hosted on G2.com.
The ease of use is fantastic. Now, our entire team can view and respond to WhatsApp messages, ensuring that our clients are always taken care of. There's no more missed or unanswered messages, and our clients are happier than ever.
On our website , we did away with the webchat and have click to whatsapp button now and customer service has improved Review collected by and hosted on G2.com.
No Carosoul images in message broadcast. Review collected by and hosted on G2.com.
There product is amazing, because they have a deep focus! Excellent robuust and easy to use Core features with an amazing API! Furthermore very good documentation, so fully self service.
And than, if you do overlook some settings, there support is truly amazing: Very knowledgeable and respond super fast. Implementation with their automated wizzards and help texts are really a breeze. Integration is very good with in & outbound webhooks. Very happy! Review collected by and hosted on G2.com.
Didn't see any downsides so far, but not a long time user. Review collected by and hosted on G2.com.
respond.io is an exceptional platform for managing all media channels, empowering companies to provide outstanding customer support and drive sales through its comprehensive suite of tools. The platform is easy to use, quick to implement, and integrates seamlessly with essential channels, making it simple to streamline media workflows for both leads and agents. I highly recommend respond.io to any company looking to elevate its customer support team or enhance sales efforts. Review collected by and hosted on G2.com.
There is truly little to be disappointed about with this platform. Review collected by and hosted on G2.com.
for a while now, and it has truly become an essential part of our communication strategy. The platform seamlessly brings all our messaging channels into one place, making it incredibly easy to manage customer interactions. The intuitive UI and powerful automation features save our team so much time and reduce errors, especially when dealing with high volumes of messages. Review collected by and hosted on G2.com.
What I love most is the flexibility and customization it offers. We can easily set up workflows to suit our unique needs, and the insights we get from the analytics are invaluable for improving our engagement strategies. The support team at respond.io has also been top-notch, always ready to assist and quick to implement updates based on user feedback. Review collected by and hosted on G2.com.
Respond.io its really ease to use, the number of features are amazing and the customer support is helpful and always available to help, i think the best support ever. For a beginner is ease of implementation and we will test in the future how the integration works. We use it daily, so really helpful. Review collected by and hosted on G2.com.
Right now we dont have found any downsize yet. Review collected by and hosted on G2.com.
