--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Adam H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam H.") AH Adam H. General Manager - Brisbane Enterprise (\> 1000 emp.) 6/23/2026 "Simple Interface, Powerful Dashboards That Deliver Business Clarity" 4.5/5 What do you like best about Resonate CX? The simplicity of the interface, and yet the power of the insight and dashboards to deliver clarity right across our business is perfect Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Not necessarily a negative per se - but there are some customised dashboard elements I would like to instil, but system limitations restrict some specifics. Not a showstopper, but a little bit more flexibility here to our unique needs would round out a perfect solution Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? A simple and timely solution was paramount (and achieved), that we could then clearly and visually beam across the whole business. In doing this we have successfully helped elevate a customer centric mindset across a traditionally asset focused industry Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 1/28/2025 "It is a great experience using resonate!" 4.5/5 What do you like best about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value that they collect a sample from the population and produce a report based on parents’ feedback. This gives the centre a valuable opportunity to identify our weaknesses, address them, and build on our strengths. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? This tool allows us to better understand the overall mood and feelings of the families who receive our service. It helps us gauge their sentiment and stay attuned to their needs. Review collected by and hosted on G2.com. Show More 6/7/2026 Current UserValidated ReviewerSource: Organic ![Matthew Richard W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew Richard W.") MW Matthew Richard W. Presenter/Facilitator for 'Fleet St. at the CAT' Mid-Market (51-1000 emp.) 5/4/2026 "Clear, Actionable Customer Insights at Scale—With First-Class Support" 5/5 What do you like best about Resonate CX? What stands out most for us at Clark Rubber is how Resonate CX turns customer feedback into something genuinely usable. Instead of wading through endless survey comments or relying on guesswork, the platform gives us clear, prioritised insights that our teams can act on straight away. For a multi‑site retail environment, that clarity is invaluable. We can instantly see what’s driving satisfaction or frustration at individual stores, which themes are emerging across the network, and where operational improvements will have the biggest impact. Just as importantly, we can track how the changes we make influence customer sentiment in real time. The AI‑driven summaries are a real breakthrough. They cut through thousands of comments and highlight patterns we simply wouldn’t catch manually. Our store managers don’t need to be data analysts — they get straightforward, actionable direction they can implement on the floor the same day. The platform itself is intuitive, fast, and easy to integrate into our existing systems, which means feedback flows in automatically without adding extra admin. And speaking of CX, the support we receive from the Resonate team — especially our Customer Success Manager, Vereen — is genuinely first class. It’s rare to work with a partner who is this proactive, responsive, and invested in our success. Vereen doesn’t just answer questions; she anticipates what we’ll need, helps us interpret insights in context, and makes sure we’re getting full value from the platform. That level of partnership has made a huge difference in how quickly and confidently we can act on the data. In short, Resonate CX gives us clarity, speed, and confidence. It helps us understand our customers at scale and empowers our teams to deliver a consistently better experience across every store, backed by a support team that feels like an extension of our own. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The main challenge we’ve faced hasn’t been with the platform itself, but with getting our stores into the habit of consistently closing the loop. It took time for teams to understand the process, build it into their routines, and feel confident navigating the system. Early on, that created some frustration simply because it was a new workflow and required a shift in behaviour at store level. It continues t be a challenge with some of our stores. If anything, the notifications stores receive could be more urgent and clearer so that the loop gets closed in time. When stores are busy, messages that don’t stand out can easily be missed, which slows down the process. Stronger, more attention‑grabbing alerts would help reinforce the importance of responding quickly. That said, it has been getting noticeably easier as our teams become more familiar with the platform. The support we’ve received from Resonate — particularly around onboarding stores, reinforcing best practices, and helping us streamline the process — has been excellent. With their guidance, what started as a learning curve is now becoming part of our normal rhythm, and stores are far more comfortable closing the loop consistently and on time. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX has helped us bridge a long‑standing gap between the feedback we were collecting and the insights we actually needed to improve the customer experience. Previously, we had plenty of comments coming in but no reliable way to understand the patterns behind them or identify which issues were having the biggest impact across our stores. Resonate has changed that completely. It gives us a clear view of what customers are experiencing, why it matters, and where we should focus our attention to lift performance. One of the most valuable shifts has been the way it supports timely, meaningful follow‑up with customers. By centralising feedback and making the process more structured, our stores are now able to respond faster and more consistently, which has strengthened trust and improved the overall customer journey. That improvement has flowed through to our online presence as well — we’ve seen a genuine uplift in our Google rankings as customer sentiment improves and our responsiveness becomes more visible. The platform has also helped us align the entire network around the same priorities. Instead of each store interpreting feedback in its own way, we now have a shared understanding of what customers are telling us and a clear path for acting on it. Combined with the ongoing support from Vereen and the Resonate team, we’ve been able to embed these practices in a way that’s sustainable and genuinely beneficial for both our customers and our business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MW Maja W. Collections Manager NSW and ACT Mid-Market (51-1000 emp.) 8/2/2026 "Great for Acting on Patient Feedback and Driving Corrective Actions" 5/5 What do you like best about Resonate CX? To action patient feedback for ACL Pathology. Follow up pending Resonates and conduct corrective actions where required. Also review positive feedback and communicate to collections staff. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? no nothing is required, all good at the moment Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Review patient data across NSW and ACT, update ACCs data (closed and add) etc. The text analytics feature gives me an overview of the patient verbatim beyond the NPS score. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Jayden D. Assistant Store Manager Enterprise (\> 1000 emp.) 8/3/2026 "Great Customer Insights That Drive Performance Improvements" 4.5/5 What do you like best about Resonate CX? It gives us insight into our customers’ thoughts and highlights opportunities to improve performance. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The rating system could be reviewed, and it should be made compulsory to leave a comment when submitting a rating. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It has provided us with relevant information about customer service skills in-store, as well as the training required to improve our knowledge of the products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BC Brooke C. Centre Manager Small-Business (50 or fewer emp.) 8/10/2026 "Easy to Use and Great for Building Team Strengths and Morale" 5/5 What do you like best about Resonate CX? It’s easy to use. It helps us understand the areas that still need to become strengths, and it supports team morale. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Currently not having other members of my CLT with access to support the feedback on the floor. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Team Morele, parents have grievances in areas that aren’t highlighted on a day-to-day basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Craig M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig M.") CM Craig M. Head of Client Experience Mid-Market (51-1000 emp.) 6/3/2026 "User-Friendly Platform with Exceptionally Responsive Support" 5/5 What do you like best about Resonate CX? The platform is very user-friendly, and the team (Aish, Andhika, and the tech team) is highly responsive. They consistently go out of their way to help with all of our questions and requests, and the support has been excellent. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I’d love to be able to see both the total number of responses and the response rate (relative to sends) on the dashboard/leaderboard. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It provides us with an always-on client insight programme, helping ensure we capture feedback consistently and on an ongoing basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Melissa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa J.") MJ Melissa J. Small-Business (50 or fewer emp.) 5/12/2026 "Intuitive, Feedback-Driven, But Needs Language Support" 4.5/5 What do you like best about Resonate CX? I find Resonate CX user-friendly in my role as a center manager because I can look at all areas of data easily. It has clear sections to locate all feedback, and the dashboard is clear and specific. The initial setup was also very easy. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I have a lot of families who do not speak any or very minimal English, so when they get sent the survey, the scoring system is unclear, and they may choose a 1 score as they see that as good. Or they start the survey then get interrupted and push the wrong button, or it’s completed before they are ready. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I use Resonate CX to gauge parent satisfaction and identify improvement areas. It’s user-friendly, with clear sections for feedback and a specific dashboard for data insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RS Ross S. Enterprise (\> 1000 emp.) 3/26/2026 "Brilliant Customer Insight Tool but comes with limitations" 3.5/5 What do you like best about Resonate CX? Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed. Responding to feedback is important to customers, as it shows that we are listening and that we value their views. It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base. Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience. Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it. Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another. Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? CX gives us valuable insight into how customers experience our business. It helps us understand what we are doing well, while also highlighting where we need to improve. As with most businesses, our people are our greatest strength, but they can also be where inconsistency is felt most by customers. That is why continuing to support and develop our teams is so important. With this in mind, we are investing in our onboarding process for new families as a key priority for the year ahead, helping us create a stronger and more consistent experience from the very beginning. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Suniti P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suniti P.") SP Suniti P. Customer Experience - Support Consultant Enterprise (\> 1000 emp.) 3/24/2026 "G2 review for Resonate" 5/5 What do you like best about Resonate CX? What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX addresses the difficulty of capturing and acting on family feedback in a consistent and meaningful way. It highlights key segments like fence sitters, potential churners, and advocates, enabling us to prioritise follow-ups and close the loop effectively. This benefits us by improving retention, increasing satisfaction, and helping teams make more informed decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top big data integration tools for hybrid environments](https://www.g2.com/discussions/what-are-the-top-big-data-integration-tools-for-hybrid-environments)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Leading generative AI tools for enterprise applications](https://www.g2.com/discussions/what-are-the-leading-generative-ai-tools-for-enterprise-applications) [Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)