MH
Michelle H.
Enterprise (> 1000 emp.)
"Feedback for centre manager"
5/5
What do you like best about Resonate CX?

Good feedback and easy to access. Simple to read for me each day Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing that I have noted I like everything Review collected by and hosted on G2.com.

Misbaah G.
MG
Misbaah G.
Enterprise (> 1000 emp.)
"Feedback"
5/5
What do you like best about Resonate CX?

Feedback we get for prospective parenrts and current Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Its pretty easy to use! i like the feedback buttin Review collected by and hosted on G2.com.

AA
Anna A.
Small-Business (50 or fewer emp.)
"Resonate boss"
4.5/5
What do you like best about Resonate CX?

Very clear and easy to use, not clunky and visually appealing Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

When I get bad reviews 😭 joking there’s not too much wrong. My biggest is the app doesn’t always load my reviews and I have to move to desktop to see them all Review collected by and hosted on G2.com.

SP
Sarah P.
Marketing Specialist
Enterprise (> 1000 emp.)
"Resonate is a great tool to learn and gain insights into our customer experience"
5/5
What do you like best about Resonate CX?

Resonate is an easy tool to use and gain insights so we can better serve our customers. Viewing the feedback regularly helps our teams to determine areas we can improve on and the Resonate team are always available for support. Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing comes to mind. The dashboard and reports are easy to use and if you're unsure, you just need to click around and you can usually figure it out or the Resonate team are always available to help run through anything to make it easier for us to pull reports. Review collected by and hosted on G2.com.

JM
Jacqueline M.
Assistant Manager
Small-Business (50 or fewer emp.)
"Instant feedback from real customers"
5/5
What do you like best about Resonate CX?

I love that I can see feedback from customers within days of their shop and I'm given all the information to respond to my team and the customer Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

It's disappointing getting bad feedback or scores from a customer that doesn't understand how the survey works Review collected by and hosted on G2.com.

Peyton H.
PH
Peyton H.
Small-Business (50 or fewer emp.)
"Easy to use"
5/5
What do you like best about Resonate CX?

Interface is easy to navigate, i especially like where you can see the large overview of the comments made by customers to print out Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

nothing comes to mind, I dislike the AI, or more the fact i feel like its being pushed in my face lol Review collected by and hosted on G2.com.

FM
faye m.
Small-Business (50 or fewer emp.)
"brilliant"
5/5
What do you like best about Resonate CX?

Imformative- get to know what is working best or need improving in my setting Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

When dropping in NPS score due to a headoffice issue Review collected by and hosted on G2.com.

AJ
Anita J.
Small-Business (50 or fewer emp.)
"A useful tool to understand the sevice delivered to our parents and potetial vists on tours"
4.5/5
What do you like best about Resonate CX?

EFFECTIVE IN SENDING OUT PARENT REVIEWS EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I do not dislike it very useful and easy to use Review collected by and hosted on G2.com.

Emma W.
EW
Emma W.
Centre Director
Enterprise (> 1000 emp.)
"100"
4/5
What do you like best about Resonate CX?

Nice that it is random to parents and show round Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

That the score goes down so quickly when been sat at 100 for so long Review collected by and hosted on G2.com.

MB
Megan B.
Enterprise (> 1000 emp.)
"Great for feedback from parents"
4/5
What do you like best about Resonate CX?

Regular feedback and room for improvements and how to improve Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Parents can leave a score without feedback on why. Review collected by and hosted on G2.com.