Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Great service! Clear NPS Insights with Drivers That Make Feedback Actionable"
5/5
What do you like best about Resonate CX?

Details of the feedback and we use NPS and it was more like a number and now we have driver to analyse the data. Support is great. Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing that comes to mind at this stage. Review collected by and hosted on G2.com.

Rochelle R.
RR
Rochelle R.
Centre Director
Enterprise (> 1000 emp.)
"Love to be able to share with team"
5/5
What do you like best about Resonate CX?

That the feedback is instant , allows you better manage and celebrate with staff the great outcomes Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I want to be able to respond to parent and Review collected by and hosted on G2.com.

RP
Rebecca P.
Enterprise (> 1000 emp.)
"Cd conference"
5/5
What do you like best about Resonate CX?

Reviews from families is a great Way to receive feedback Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing it's easy to use no issues brill Review collected by and hosted on G2.com.

BB
billie b.
Enterprise (> 1000 emp.)
"Great to understand sentiment of my customers"
5/5
What do you like best about Resonate CX?

Very good and helpfuly for getting parent feedback Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

It's a great platform and can't really say anything bad about it Review collected by and hosted on G2.com.

Shahaan A.
SA
Shahaan A.
Enterprise (> 1000 emp.)
"Seemless"
5/5
What do you like best about Resonate CX?

The ease of use and streght of insight it gives me weekly Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I don't dislike anything about the product Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Insightful Survey Distribution Enhances Service Improvement"
4/5
What do you like best about Resonate CX?

The way it distributes surveys to families is helpful, and when we receive responses, we can clearly see various aspects of our service. This allows us to identify areas where we can make improvements.

I do like it when we receive the emails when families have completed the surveys Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Cynthia Went Above and Beyond—Amazing Service"
5/5
What do you like best about Resonate CX?

spoke with Cynthia, she was very professional and went above and beyond to resolve the issue. even though she had finished for the weekend but she still called me back, and got the issue resolved. amazing service. Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

There is nothing, so far that i dislike. Review collected by and hosted on G2.com.

FH
frances H.
Small-Business (50 or fewer emp.)
"use to help with consistent feedback"
5/5
What do you like best about Resonate CX?

Easy to use, and view feedback from parents Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Would like it if comments have to be left, not just a score Review collected by and hosted on G2.com.

CT
Charlotte T.
Small-Business (50 or fewer emp.)
"Effortless Feedback and Collaboration Made Easy"
4.5/5
What do you like best about Resonate CX?

I like that you can see feedback in an effective way and that it is easy to comment on and close off. Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I dont always think the lay out is the easiest to find everything you are looking fir on dashboard Review collected by and hosted on G2.com.

MH
Michelle H.
Enterprise (> 1000 emp.)
"Feedback for centre manager"
5/5
What do you like best about Resonate CX?

Good feedback and easy to access. Simple to read for me each day Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing that I have noted I like everything Review collected by and hosted on G2.com.