Real time feedback that gives true feedback Review collected by and hosted on G2.com.

Having to log in each time to review all stores in network comment Review collected by and hosted on G2.com.

I like Resonate RX because it offers the opportunity for parents to bring up concerns that they may be too nervous to speak to the Director one on one. I also think it helps more portent issues.

Resonate is super easy to use and fast. I utilize Resonate when I receive an email that I have received feedback. I do check it once weekly to ensure there are not any missed emails or scores. Review collected by and hosted on G2.com.

One of the biggest downfalls is it offers the parents the opportunity to give us lower scores due to issues outside of the center. I have had parents give lower scores due to the cost of childcare of because of the meals we offer. Review collected by and hosted on G2.com.

In depth insights into the experience of our customers Review collected by and hosted on G2.com.

So far the platform works really well and enjoy using it Review collected by and hosted on G2.com.

I like that I get feedback from parents, and that it's quite easy to use, and it shows me an overall view of satisfaction. Review collected by and hosted on G2.com.

Something that could be added that would be helpful is a way to directly contact parents via the portal, rather than having to do that separately outside of the system. That automation would be great. Review collected by and hosted on G2.com.

I like that the comments come through and you can go back and respond to parents and action accordingly Review collected by and hosted on G2.com.

We are marked down if parents open the survey but don't fill it out, so it would be great to change that, so we are not penalized unfairly Review collected by and hosted on G2.com.

I find the best thing about resonate is the ability to deep dive into specifics/metrics/drivers and then be able to plan accordingly on how to implement actions/change. We get a lot of feedback but being able to see performance as a big picture and then review specific instances with exact details is great. Review collected by and hosted on G2.com.

At times I have gotten myself confused or misplaced on the website or using the timeframes/filters. I don’t think this is necessarily an issue but rather a knowledge issue. I’d also say sometimes not everything feels super relevant or I’m thinking what does this information actually mean. Workshops or how to use would be good for the anaconda team.

Lastly if there was a way to have business specific dashboards that would be great, less “irrelevant” info. Review collected by and hosted on G2.com.

It is a helpful tool for an organization that is growing and evolving. Review collected by and hosted on G2.com.

I do not have an opinion on this yet, since I am just new into this system. Review collected by and hosted on G2.com.

Easy for the customer to use for the survey, easy to access feedback from the customers. Review collected by and hosted on G2.com.

A lot of information - more simplified view that would be fantastic. Review collected by and hosted on G2.com.

The website offers strong analytic capabilities and is easy to use. Review collected by and hosted on G2.com.

Not being able to amend certain aspects , for example, adding new users. Review collected by and hosted on G2.com.

The feedback comments from our customers Review collected by and hosted on G2.com.

Currently having to re-upload data to keep updated Review collected by and hosted on G2.com.