Level of detail and insights available, the support from my account manager, the deep product knowledge held by the Resonate team Review collected by and hosted on G2.com.

I am overall really happy with the Resonate platform Review collected by and hosted on G2.com.

Supportive and clear, and I receive all the information on one platform. Review collected by and hosted on G2.com.

I haven’t found any downsides to using this platform so far; everything’s been good. Review collected by and hosted on G2.com.

I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. Review collected by and hosted on G2.com.

I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. Review collected by and hosted on G2.com.

Our recent integration of the Resonate NPS platform was fantastic. From start to finish, the process was incredibly smooth—so seamless, that it almost felt too easy. The Resonate team went above and beyond at every stage, offering expert guidance, prompt support, and a level of professionalism that made the entire experience effortless.

Each step of the journey was clearly communicated and efficiently executed, and we felt fully supported throughout. Special thanks to our Customer Success Manager, who was absolutely fabulous—responsive, knowledgeable, and a true partner in helping us get the most out of the platform and supporting our network onboarding.

Now that we’re up and running, we’re already seeing strong engagement across our store network, which is a fantastic early result. We’re excited to unlock the full potential of the platform and the opportunities it brings for transformation and continuous improvement across the entire business. Review collected by and hosted on G2.com.

Our integration with the Resonate NPS platform has been a hugely positive experience. While there were a few attributes that weren’t fully ready on day one, nothing was too difficult to review, adjust, and optimise quickly as we progressed. The team was incredibly responsive and proactive in helping us work through those final tweaks. Review collected by and hosted on G2.com.

speed of exploring existing data with Resonate is unmatched. Review collected by and hosted on G2.com.

Limited options to slice & dice the data Review collected by and hosted on G2.com.

Ease of platform and insightful data at your fingers tips Review collected by and hosted on G2.com.

Nothing that I dislike it was just a case of familiarising myself with how to navigate the platform Review collected by and hosted on G2.com.

Instant actionable information, which supports the ability to address detractors and supports the the automation of amplifying customers who champion our business. Review collected by and hosted on G2.com.

Nothing so far. It provides quickly actionable wins. Review collected by and hosted on G2.com.

We’ve been thoroughly impressed with the level of insight and the range of CX levers available. The platform offers a robust and well-structured close-the-loop process, and our account manager, Vereen, has been exceptional—always available to answer questions and even leading several impactful training sessions with our frontline teams.

Pre-launch planning was excellent, and the overall implementation was smooth, integrating seamlessly with our existing database.

The dashboard stands out for its level of detail and usability. Survey delivery is handled with an insight-driven approach, supported by regular check-ins to maximise opportunities and continuously improve outcomes.

Overall, we’re extremely pleased with the service we’ve received from Vereen and the team! Review collected by and hosted on G2.com.

The only notable downside was the cost of the solution, which proved difficult to justify at a budget level given our relatively low volume requirements. While we ultimately couldn’t secure sign-off due to budget constraints, it's important to highlight that the pricing does reflect the high level of service, support, and functionality provided. From onboarding to ongoing account management, the value delivered by Vereen and the team was consistently strong, and in a higher-volume context, the investment would be much easier to justify. Review collected by and hosted on G2.com.

efficient survey tool to collect feedback from parents which allow us to understand their overall experience and take necessary actions/ make improvements where needed Review collected by and hosted on G2.com.

I am a new user. Still adapting on the usage of the system and including it in my daily agenda Review collected by and hosted on G2.com.

I love everything about Resonate CX and haven't come across anything I dislike. My job focuses mainly on reporting rather than working with one location, and I find the cube view to be my favorite function because it provides a lot of information. The initial setup was very seamless. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.