This helps the service improve, and it also gives parents a chance to share feedback so it can better support us. Review collected by and hosted on G2.com.

There are too many options to navigate through on the portal, which makes it feel cluttered and harder to find what I need. Review collected by and hosted on G2.com.

Their account management and knowledge of our sector have been extremely beneficial in advising the best direction for our organisation. We recently upgraded our customer experience survey and the results have been extremely positive. Review collected by and hosted on G2.com.

There is nothing we dislike about Resonate. Review collected by and hosted on G2.com.

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. Review collected by and hosted on G2.com.

Not at this point . Very happy with the platform Review collected by and hosted on G2.com.

Customer support and number of features have been really solid! Review collected by and hosted on G2.com.

The implementation phase has been a little difficult and long, partly due to our own systems and platforms, but the customer support team was right there with us to help along the way! Review collected by and hosted on G2.com.

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com.

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com.

Receiving feedback from our clients right away helps us identify the key areas we’re doing well in, as well as the areas that need additional focus. Review collected by and hosted on G2.com.

We’ve linked it to Google; however, we haven’t seen any real benefits from this yet. This definitely needs some improvement. Review collected by and hosted on G2.com.

I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals. Review collected by and hosted on G2.com.

nothing to add here Review collected by and hosted on G2.com.

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. Review collected by and hosted on G2.com.

I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. Review collected by and hosted on G2.com.

Resonate integrates directly with our CRM to make the set up process easy. The customer support team are always available and on hand to support and our Account Manager has been especially helpful. We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward. Review collected by and hosted on G2.com.

You cannot send emails from the software, this makes the process slightly clunky when replying to feedback. Review collected by and hosted on G2.com.

The data received from responses and the colour scheme of the portal Review collected by and hosted on G2.com.

There are a lot of tabs in the portal, unfortunately I have trouble with the filtering and side scrolling when you review responses. Review collected by and hosted on G2.com.