Resonate CX has become an invaluable tool for our organization. The platform gives us a consistent, real-time understanding of the experiences and perspectives of the families we serve, allowing us to identify trends, address concerns proactively, and recognize areas where we are excelling. The survey process is seamless for families, and the actionable insights generated by the software help us make informed decisions that strengthen customer satisfaction and retention. Resonate CX has enabled us to be more responsive, data-driven, and connected to the needs of our families, making it an essential part of our customer experience strategy. Review collected by and hosted on G2.com.

There are no downsides to using Resonate CX. The investment in time pays dividends when it comes to the value of the actionable insights. Review collected by and hosted on G2.com.

I use it to retrieve information from parents and to work through what needs to be changed.

This also allows me to support the center as it enables us to reflect on our teaching practice and get to know areas of improvement. Review collected by and hosted on G2.com.

I don’t have any concerns, and I’m very happy with the system as it is right now.

I actually am fine with our system at the moment. Review collected by and hosted on G2.com.

After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths Review collected by and hosted on G2.com.

I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us. Review collected by and hosted on G2.com.

While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change.

The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required.

We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams.

The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward.

Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success.

By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact.

The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process.

This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions.

The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset.

It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. Review collected by and hosted on G2.com.

There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. Review collected by and hosted on G2.com.

Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data.

The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements.

Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. Review collected by and hosted on G2.com.

Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment.

The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. Review collected by and hosted on G2.com.

Consistent performance feedback from the team, analysing verbatim and response data, quantifiable NPS Score Review collected by and hosted on G2.com.

Pricing is challenging to maintain from a Not for Profit perspective, requires business cases etc to board and directors. Review collected by and hosted on G2.com.

Resonate is a great way to get feedback from our customers and employees without the feedback being all at the one time. I absolutely feel this program is a great driver for our quality improvement Review collected by and hosted on G2.com.

Was only that you needed to go respond to families outside the portal, but they are working on this as an improvment Review collected by and hosted on G2.com.

The feedback we receive on our services is invaluable. What our customers tell us is essential for improving our service offerings, and I especially appreciate how our promoters often go on to become genuine advocates. Review collected by and hosted on G2.com.

Understanding the relationship model has been challenging for me. Review collected by and hosted on G2.com.

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com.

Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com.

They don’t just provide survey data; they deliver deep, actionable feedback drawn directly from our customer base, which makes it much easier for us to understand what customers are really saying and what we should do next. Review collected by and hosted on G2.com.

It’s not possible to provide customers with QR codes at the centres, so they can leave their feedback at a time that’s convenient for them. Review collected by and hosted on G2.com.