FM
faye m.
Small-Business (50 or fewer emp.)
"brilliant"
5/5
What do you like best about Resonate CX?

Imformative- get to know what is working best or need improving in my setting Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

When dropping in NPS score due to a headoffice issue Review collected by and hosted on G2.com.

AJ
Anita J.
Small-Business (50 or fewer emp.)
"A useful tool to understand the sevice delivered to our parents and potetial vists on tours"
4.5/5
What do you like best about Resonate CX?

EFFECTIVE IN SENDING OUT PARENT REVIEWS EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I do not dislike it very useful and easy to use Review collected by and hosted on G2.com.

Emma W.
EW
Emma W.
Centre Director
Enterprise (> 1000 emp.)
"100"
4/5
What do you like best about Resonate CX?

Nice that it is random to parents and show round Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

That the score goes down so quickly when been sat at 100 for so long Review collected by and hosted on G2.com.

MB
Megan B.
Enterprise (> 1000 emp.)
"Great for feedback from parents"
4/5
What do you like best about Resonate CX?

Regular feedback and room for improvements and how to improve Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Parents can leave a score without feedback on why. Review collected by and hosted on G2.com.

HB
Hannah B.
Enterprise (> 1000 emp.)
"Instant Feedback Insights and Actionable Trends"
5/5
What do you like best about Resonate CX?

Resonate makes it quick to see and action against feedback, plus the trends dashboard is useful to see what's happening across an area Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Some more info on how the top 5 improved means would be helpful Review collected by and hosted on G2.com.

TH
trevor h.
Customer Service manager
Enterprise (> 1000 emp.)
"account update"
4.5/5
What do you like best about Resonate CX?

The update of my account was complete within a few hours Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

The constant pop up for AI assistance is frustrating. I don't use this feature and have to exit the pop up window before I can do my tasks every time I log in. Review collected by and hosted on G2.com.

LU
Louise U.
Enterprise (> 1000 emp.)
"Valuable Parent Feedback at a Glance"
5/5
What do you like best about Resonate CX?

I like that it allows us to see what parents are saying - its valuable feedback Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Sometimes our parents get confused about the ratings, meaning to put in a high score, but putting in 1 instead. It would be good to change that if possible. Review collected by and hosted on G2.com.

Phil H.
PH
Phil H.
Store Manager
Enterprise (> 1000 emp.)
"helps be accelerate cx"
4.5/5
What do you like best about Resonate CX?

It gives me information in a timely fashion which allows me to analyse my day, week and month trends to help drive revenue Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

I do not dislike much but the screen can be a bit clunky at times Review collected by and hosted on G2.com.

maria s.
MS
maria s.
center director
Enterprise (> 1000 emp.)
"Bb feedback"
4.5/5
What do you like best about Resonate CX?

Efficient and quicks system that allows me to get feedback Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

N/A- works well and I like it nothing to Review collected by and hosted on G2.com.

LD
Laura D.
Enterprise (> 1000 emp.)
"Incredible!"
5/5
What do you like best about Resonate CX?

As an area manager it gives me a clear view of where i need to focus my time an attention to drive the best results Review collected by and hosted on G2.com.

What do you dislike about Resonate CX?

Nothing - it's easy to use and the support team are fantastic Review collected by and hosted on G2.com.