--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More MH Michelle H. Enterprise (\> 1000 emp.) 11/14/2025 "Feedback for centre manager" 5/5 What do you like best about Resonate CX? Good feedback and easy to access. Simple to read for me each day Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing that I have noted I like everything Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Helps me stay on top of my portfolio Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Misbaah G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Misbaah G.") MG Misbaah G. Enterprise (\> 1000 emp.) 11/14/2025 "Feedback" 5/5 What do you like best about Resonate CX? Feedback we get for prospective parenrts and current Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Its pretty easy to use! i like the feedback buttin Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Feedback from parents so we know where are standing with them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Anna A. Small-Business (50 or fewer emp.) 9/16/2025 "Resonate boss" 4.5/5 What do you like best about Resonate CX? Very clear and easy to use, not clunky and visually appealing Review collected by and hosted on G2.com. What do you dislike about Resonate CX? When I get bad reviews 😭 joking there’s not too much wrong. My biggest is the app doesn’t always load my reviews and I have to move to desktop to see them all Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Helps us in tracking our customer reviews and areas for us to improve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SP Sarah P. Marketing Specialist Enterprise (\> 1000 emp.) 8/15/2025 "Resonate is a great tool to learn and gain insights into our customer experience" 5/5 What do you like best about Resonate CX? Resonate is an easy tool to use and gain insights so we can better serve our customers. Viewing the feedback regularly helps our teams to determine areas we can improve on and the Resonate team are always available for support. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing comes to mind. The dashboard and reports are easy to use and if you're unsure, you just need to click around and you can usually figure it out or the Resonate team are always available to help run through anything to make it easier for us to pull reports. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It is helping us understand our customer experience and find ways we can improve their whole experience in all channels. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JM Jacqueline M. Assistant Manager Small-Business (50 or fewer emp.) 8/31/2025 "Instant feedback from real customers" 5/5 What do you like best about Resonate CX? I love that I can see feedback from customers within days of their shop and I'm given all the information to respond to my team and the customer Review collected by and hosted on G2.com. What do you dislike about Resonate CX? It's disappointing getting bad feedback or scores from a customer that doesn't understand how the survey works Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It allows me to have real time feedback about issues in store before I even know its an issue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Peyton H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peyton H.") PH Peyton H. Small-Business (50 or fewer emp.) 9/16/2025 "Easy to use" 5/5 What do you like best about Resonate CX? Interface is easy to navigate, i especially like where you can see the large overview of the comments made by customers to print out Review collected by and hosted on G2.com. What do you dislike about Resonate CX? nothing comes to mind, I dislike the AI, or more the fact i feel like its being pushed in my face lol Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? customer service reviews from customers pov. great reflection for team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FM faye m. Small-Business (50 or fewer emp.) 11/14/2025 "brilliant" 5/5 What do you like best about Resonate CX? Imformative- get to know what is working best or need improving in my setting Review collected by and hosted on G2.com. What do you dislike about Resonate CX? When dropping in NPS score due to a headoffice issue Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? understanding customer experiences Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AJ Anita J. Small-Business (50 or fewer emp.) 11/14/2025 "A useful tool to understand the sevice delivered to our parents and potetial vists on tours" 4.5/5 What do you like best about Resonate CX? EFFECTIVE IN SENDING OUT PARENT REVIEWS EASY TO USE Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do not dislike it very useful and easy to use Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Reviewing parents needs where to improve sevice Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emma W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma W.") EW Emma W. Centre Director Enterprise (\> 1000 emp.) 11/14/2025 "100" 4/5 What do you like best about Resonate CX? Nice that it is random to parents and show round Review collected by and hosted on G2.com. What do you dislike about Resonate CX? That the score goes down so quickly when been sat at 100 for so long Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? N/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Megan B. Enterprise (\> 1000 emp.) 11/14/2025 "Great for feedback from parents" 4/5 What do you like best about Resonate CX? Regular feedback and room for improvements and how to improve Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Parents can leave a score without feedback on why. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? A platform for parents to give feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top big data integration tools for hybrid environments](https://www.g2.com/discussions/what-are-the-top-big-data-integration-tools-for-hybrid-environments)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Leading generative AI tools for enterprise applications](https://www.g2.com/discussions/what-are-the-leading-generative-ai-tools-for-enterprise-applications) [Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)