--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") IO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 5/10/2026 "Friendly, Responsive Support" 3.5/5 What do you like best about Resonate CX? Nice friendly people. Very prompt to respond in case of any challenges Review collected by and hosted on G2.com. What do you dislike about Resonate CX? They have a really high turnover of account managers Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? They help us get more real time insights from customers allowing to optimise our customer service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/4/2026 "Real-Time Feedback That Delivers True Insights" 4.5/5 What do you like best about Resonate CX? Real time feedback that gives true feedback Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Having to log in each time to review all stores in network comment Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Nil to offer feedback on Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DM Danielle M. Small-Business (50 or fewer emp.) 9/23/2025 "Easy to use" 5/5 What do you like best about Resonate CX? I like Resonate RX because it offers the opportunity for parents to bring up concerns that they may be too nervous to speak to the Director one on one. I also think it helps more portent issues. Resonate is super easy to use and fast. I utilize Resonate when I receive an email that I have received feedback. I do check it once weekly to ensure there are not any missed emails or scores. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? One of the biggest downfalls is it offers the parents the opportunity to give us lower scores due to issues outside of the center. I have had parents give lower scores due to the cost of childcare of because of the meals we offer. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Ensuring that the families are happy with our programming. As of late I have not had any bad experiences with families that caused lower scores and a need to address issues further. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zeljko D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeljko D.") ZD Zeljko D. NSW Cluster Manager Mid-Market (51-1000 emp.) 3/11/2026 "In-Depth Customer Experience Insights That Deliver" 5/5 What do you like best about Resonate CX? In depth insights into the experience of our customers Review collected by and hosted on G2.com. What do you dislike about Resonate CX? So far the platform works really well and enjoy using it Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Pulse check of customer experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JH Justina H. Enterprise (\> 1000 emp.) 11/14/2025 "Resonate is an easy way to see parent satisfaction" 4.5/5 What do you like best about Resonate CX? I like that I get feedback from parents, and that it's quite easy to use, and it shows me an overall view of satisfaction. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Something that could be added that would be helpful is a way to directly contact parents via the portal, rather than having to do that separately outside of the system. That automation would be great. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate helps me quickly address dissatisfed Parents, which is helpful for getting in touch when parents don't want to communicate verbally face to face Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SF Sian F. Enterprise (\> 1000 emp.) 11/14/2025 "Resonate is a useful portal for feedback" 5/5 What do you like best about Resonate CX? I like that the comments come through and you can go back and respond to parents and action accordingly Review collected by and hosted on G2.com. What do you dislike about Resonate CX? We are marked down if parents open the survey but don't fill it out, so it would be great to change that, so we are not penalized unfairly Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate gives us an overall view of how we're getting on with our community of parents, so its much better than us individually and manually asking for feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 9/1/2025 "Actionable feedback and insights" 5/5 What do you like best about Resonate CX? I find the best thing about resonate is the ability to deep dive into specifics/metrics/drivers and then be able to plan accordingly on how to implement actions/change. We get a lot of feedback but being able to see performance as a big picture and then review specific instances with exact details is great. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? At times I have gotten myself confused or misplaced on the website or using the timeframes/filters. I don’t think this is necessarily an issue but rather a knowledge issue. I’d also say sometimes not everything feels super relevant or I’m thinking what does this information actually mean. Workshops or how to use would be good for the anaconda team. Lastly if there was a way to have business specific dashboards that would be great, less “irrelevant” info. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Getting more insight into customers experience and at times is giving helpful soap shots of specific team members performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic IA Imelda A. Small-Business (50 or fewer emp.) 2/13/2026 "A Helpful Tool for a Growing, Evolving Organization" 5/5 What do you like best about Resonate CX? It is a helpful tool for an organization that is growing and evolving. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do not have an opinion on this yet, since I am just new into this system. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? This platform gives us, as administrators, a way to encourage parents to be more transparent, which supports our community’s progress and sustainability, improves our clients’ satisfaction, and, most importantly, contributes to our students’ success. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Angelo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelo A.") AA Angelo A. Regional Manager WA Enterprise (\> 1000 emp.) 3/11/2026 "Easy Surveys and Quick Access to Customer Feedback" 5/5 What do you like best about Resonate CX? Easy for the customer to use for the survey, easy to access feedback from the customers. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? A lot of information - more simplified view that would be fantastic. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Biggest one - from the feedback from customers helps unify what the store thinks and what the customers think. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SK Sandy K. Mid-Market (51-1000 emp.) 3/25/2026 "Powerful Analytics That Deliver" 5/5 What do you like best about Resonate CX? The website offers strong analytic capabilities and is easy to use. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Not being able to amend certain aspects , for example, adding new users. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Looking at different customer feedback quickly so we can formulate action plans within the business Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top big data integration tools for hybrid environments](https://www.g2.com/discussions/what-are-the-top-big-data-integration-tools-for-hybrid-environments)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Leading generative AI tools for enterprise applications](https://www.g2.com/discussions/what-are-the-leading-generative-ai-tools-for-enterprise-applications) [Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)