--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") UP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 5/13/2026 "Exceptional Insights and Account Manager Support from Resonate" 5/5 What do you like best about Resonate CX? Level of detail and insights available, the support from my account manager, the deep product knowledge held by the Resonate team Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I am overall really happy with the Resonate platform Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Great insights into what our customers and employees are thinking, in real time. Allows us to tailor our messaging and initiatives in line with what is actually needed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jatinder S. Centre Manager Mid-Market (51-1000 emp.) 6/2/2026 "Great family experience feedback" 5/5 What do you like best about Resonate CX? Supportive and clear, and I receive all the information on one platform. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I haven’t found any downsides to using this platform so far; everything’s been good. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It would be helpful to be able to send emails directly to families from the Resonate platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lucie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucie H.") LH Lucie H. Area Manager Mid-Market (51-1000 emp.) 10/22/2025 "User-Friendly Tool with Valuable Feedback Insights" 5/5 What do you like best about Resonate CX? I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I find Resonate CX provides clear, valuable feedback and visual insights for effective planning and identifying performance issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/20/2025 "Smooth Rollout, Strong Support, and Early Impact" 5/5 What do you like best about Resonate CX? Our recent integration of the Resonate NPS platform was fantastic. From start to finish, the process was incredibly smooth—so seamless, that it almost felt too easy. The Resonate team went above and beyond at every stage, offering expert guidance, prompt support, and a level of professionalism that made the entire experience effortless. Each step of the journey was clearly communicated and efficiently executed, and we felt fully supported throughout. Special thanks to our Customer Success Manager, who was absolutely fabulous—responsive, knowledgeable, and a true partner in helping us get the most out of the platform and supporting our network onboarding. Now that we’re up and running, we’re already seeing strong engagement across our store network, which is a fantastic early result. We’re excited to unlock the full potential of the platform and the opportunities it brings for transformation and continuous improvement across the entire business. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Our integration with the Resonate NPS platform has been a hugely positive experience. While there were a few attributes that weren’t fully ready on day one, nothing was too difficult to review, adjust, and optimise quickly as we progressed. The team was incredibly responsive and proactive in helping us work through those final tweaks. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? The transition to Resonate is an evolution in our CX strategy. Resonate enables us to broaden our feedback capture with more representative and actionable view of our customer base. This also empowers us to respond more effectively to customer needs across all channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 6/4/2026 "Unmatched Speed for Exploring Existing Data" 4.5/5 What do you like best about Resonate CX? speed of exploring existing data with Resonate is unmatched. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Limited options to slice & dice the data Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? quick insights on the survey data and how we can help store improve customer experience for the customers in their stores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lawrence W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lawrence W.") LW Lawrence W. Enterprise (\> 1000 emp.) 5/15/2026 "Easy to Use with Insightful Data at Your Fingertips" 4.5/5 What do you like best about Resonate CX? Ease of platform and insightful data at your fingers tips Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing that I dislike it was just a case of familiarising myself with how to navigate the platform Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate is allowing us to be more proactive in turning data into actions to drive an improved customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![James J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James J.") JJ James J. CFO Mid-Market (51-1000 emp.) 3/12/2026 "Instant Actionable Insights That Help Amplify Customer Champions" 5/5 What do you like best about Resonate CX? Instant actionable information, which supports the ability to address detractors and supports the the automation of amplifying customers who champion our business. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing so far. It provides quickly actionable wins. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Allows us to action previously unidentified customer relation issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Richard C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard C.") RC Richard C. Customer Experience Manager Enterprise (\> 1000 emp.) 7/28/2025 "A Data-Driven CX Platform with Outstanding Support" 4.5/5 What do you like best about Resonate CX? We’ve been thoroughly impressed with the level of insight and the range of CX levers available. The platform offers a robust and well-structured close-the-loop process, and our account manager, Vereen, has been exceptional—always available to answer questions and even leading several impactful training sessions with our frontline teams. Pre-launch planning was excellent, and the overall implementation was smooth, integrating seamlessly with our existing database. The dashboard stands out for its level of detail and usability. Survey delivery is handled with an insight-driven approach, supported by regular check-ins to maximise opportunities and continuously improve outcomes. Overall, we’re extremely pleased with the service we’ve received from Vereen and the team! Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The only notable downside was the cost of the solution, which proved difficult to justify at a budget level given our relatively low volume requirements. While we ultimately couldn’t secure sign-off due to budget constraints, it's important to highlight that the pricing does reflect the high level of service, support, and functionality provided. From onboarding to ongoing account management, the value delivered by Vereen and the team was consistently strong, and in a higher-volume context, the investment would be much easier to justify. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Closing the loop with feedback, engaging with customers to build out a profile of experience at different stages of the customer journey Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 6/25/2026 "Efficient Survey Tool for Capturing Parent Feedback" 4.5/5 What do you like best about Resonate CX? efficient survey tool to collect feedback from parents which allow us to understand their overall experience and take necessary actions/ make improvements where needed Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I am a new user. Still adapting on the usage of the system and including it in my daily agenda Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Handling and managing parents feedbacks and understanding their overall customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CC Charlie C. Mid-Market (51-1000 emp.) 3/6/2026 "Seamless Reporting with Resonate CX's Powerful Cube View" 5/5 What do you like best about Resonate CX? I love everything about Resonate CX and haven't come across anything I dislike. My job focuses mainly on reporting rather than working with one location, and I find the cube view to be my favorite function because it provides a lot of information. The initial setup was very seamless. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX helps us resolve member experiences and understand improvement areas. I like the cube view feature for its wealth of information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top big data integration tools for hybrid environments](https://www.g2.com/discussions/what-are-the-top-big-data-integration-tools-for-hybrid-environments)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Leading generative AI tools for enterprise applications](https://www.g2.com/discussions/what-are-the-leading-generative-ai-tools-for-enterprise-applications) [Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)