--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More MM Mana M. coordinator Mid-Market (51-1000 emp.) 6/18/2026 "A Great Way for Parents to Share Feedback and Improve Support" 5/5 What do you like best about Resonate CX? This helps the service improve, and it also gives parents a chance to share feedback so it can better support us. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There are too many options to navigate through on the portal, which makes it feel cluttered and harder to find what I need. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I could understand what parents need, and I was also able to build a relationship with them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 6/17/2026 "Expert Account Management That Elevated Our Customer Experience Surveys" 5/5 What do you like best about Resonate CX? Their account management and knowledge of our sector have been extremely beneficial in advising the best direction for our organisation. We recently upgraded our customer experience survey and the results have been extremely positive. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There is nothing we dislike about Resonate. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? They allow us to independently survey our customers and capture their experience, capture data and our relationship NPS score. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chioma O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chioma O.") CO Chioma O. Centre Manager/Nominated Supervisor 12/10/2025 "Effortless and Clear Navigation with Resonate CX" 5/5 What do you like best about Resonate CX? I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Not at this point . Very happy with the platform Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX helps us identify areas of improvement and collect family feedback. It's easy to navigate, provides clear visibility, and shows progress, making quality improvement easier. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt L.") ML Matt L. Small-Business (50 or fewer emp.) 6/23/2026 "Solid Customer Support and a Strong Feature Set" 4.5/5 What do you like best about Resonate CX? Customer support and number of features have been really solid! Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The implementation phase has been a little difficult and long, partly due to our own systems and platforms, but the customer support team was right there with us to help along the way! Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Real-time insights from our residents weekly/daily and after key touchpoints. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Charmaine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charmaine L.") CL Charmaine L. 11/24/2025 "Transforms Feedback into Actionable Insights" 4.5/5 What do you like best about Resonate CX? I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I find Resonate CX streamlines customer feedback management, turning it into actionable insights for quick resolution and long-term improvements, unlike our previous tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AD Angela D. Managing Director Small-Business (50 or fewer emp.) 5/25/2026 "Instant Client Feedback That Helps Us Focus on What Matters" 5/5 What do you like best about Resonate CX? Receiving feedback from our clients right away helps us identify the key areas we’re doing well in, as well as the areas that need additional focus. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? We’ve linked it to Google; however, we haven’t seen any real benefits from this yet. This definitely needs some improvement. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? The Connection for Google - there is no real downsides to be honest. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nora J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nora J.") NJ Nora J. 1/15/2026 "Streamlined Surveys, Stellar Client Insights" 5/5 What do you like best about Resonate CX? I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? nothing to add here Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX provides us with an NPS score, helping us proactively resolve issues and understand client opinions to aid in renewals. It's easy to use, professionally tailored, and the team offers great communication and support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nicoletta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicoletta C.") NC Nicoletta C. 1/8/2026 "Super Simple Setup, Effortless Feedback Management" 5/5 What do you like best about Resonate CX? I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I use Resonate CX to track our NPS score and client feedback, and it takes away the manual work of putting together surveys and going through spreadsheets. Its ease of use makes managing client feedback more manageable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Clare D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clare D.") CD Clare D. Operations Manager Mid-Market (51-1000 emp.) 3/5/2026 "Easy CRM Integration and Super Straightforward Member Feedback Management" 5/5 What do you like best about Resonate CX? Resonate integrates directly with our CRM to make the set up process easy. The customer support team are always available and on hand to support and our Account Manager has been especially helpful. We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? You cannot send emails from the software, this makes the process slightly clunky when replying to feedback. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It solves the question of how we gain and process consistent member feedback so we can monitor the service level our members experience day-to-day. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") UI Verified User in Individual & Family Services Small-Business (50 or fewer emp.) 6/17/2026 "Great Response Data and Color Scheme, But Needs More to Win Me Over" 3/5 What do you like best about Resonate CX? The data received from responses and the colour scheme of the portal Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There are a lot of tabs in the portal, unfortunately I have trouble with the filtering and side scrolling when you review responses. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Seeing which Centre's are completing surveys Review collected by and hosted on G2.com. Show More 6/21/2026 Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top big data integration tools for hybrid environments](https://www.g2.com/discussions/what-are-the-top-big-data-integration-tools-for-hybrid-environments)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025)[Leading generative AI tools for enterprise applications](https://www.g2.com/discussions/what-are-the-leading-generative-ai-tools-for-enterprise-applications) [Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Leading sales insights platform for tech companies](https://www.g2.com/discussions/what-is-the-leading-sales-insights-platform-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)