--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 498 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 498 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 6/17/2026 "Insightful Data That Drives Informed Decisions" 5/5 What do you like best about Resonate CX? Resonate CX has become an invaluable tool for our organization. The platform gives us a consistent, real-time understanding of the experiences and perspectives of the families we serve, allowing us to identify trends, address concerns proactively, and recognize areas where we are excelling. The survey process is seamless for families, and the actionable insights generated by the software help us make informed decisions that strengthen customer satisfaction and retention. Resonate CX has enabled us to be more responsive, data-driven, and connected to the needs of our families, making it an essential part of our customer experience strategy. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There are no downsides to using Resonate CX. The investment in time pays dividends when it comes to the value of the actionable insights. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX identifies opportunities for improvement or enhancement of our services, allowing us to continually evolve and exceed our clients' expectations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RP Reetha P. Center Manager Small-Business (50 or fewer emp.) 5/28/2026 "Makes It Easy to Gather Parent Information and Drive Changes for us gaining parent feedback." 4.5/5 What do you like best about Resonate CX? I use it to retrieve information from parents and to work through what needs to be changed. This also allows me to support the center as it enables us to reflect on our teaching practice and get to know areas of improvement. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I don’t have any concerns, and I’m very happy with the system as it is right now. I actually am fine with our system at the moment. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Connecting with our parents through this app has been really great, and it’s made staying in touch feel much easier. This information has allowed our center to make connection with our family and address issues of concern and delight with us celebrating positive feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Giovanna Tayú Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giovanna Tayú Z.") GZ Giovanna Tayú Z. Assistant General Manager Small-Business (50 or fewer emp.) 4/16/2026 "Powerful Analytics in Clockwise to Uncover Strengths and Improve Performance" 5/5 What do you like best about Resonate CX? After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Since I do not have much time navigating in Resonate so far (1 1/2 months) I would say that after my call with Troy earlier today Resonate will help me to build a strategy for my Team on our weak points and help to improve ourselves in the future. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jenni G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenni G.") JG Jenni G. Chief Network Officer - Operations (Mature + Greenfield centres + Growth) Enterprise (\> 1000 emp.) 2/27/2026 "Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins" 5/5 What do you like best about Resonate CX? While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change. The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required. We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams. The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success. By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact. The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process. This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions. The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset. It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? The platform provides early insight into parents’ pain points. We use this data alongside other key business metrics to build a complete set of business insights and an overall view of what’s happening. The customer’s “voice” can then be used as the foundation for daily or weekly communications with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matthew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew G.") MG Matthew G. General Manager Retail Operations Mid-Market (51-1000 emp.) 2/22/2026 "A powerful, well-supported Voice of Customer platform delivering measurable impact for Clark Rubber." 5/5 What do you like best about Resonate CX? Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data. The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements. Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment. The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX has helped Clark Rubber centralise customer feedback and take action across our entire store network in real time. It provides clear visibility into performance trends, as well as the underlying drivers of customer satisfaction and dissatisfaction, which supports more informed decision-making at both the national and store level. The integration with Google Reviews has strengthened our online reputation by increasing review volume and contributing to a 0.2 uplift in our star rating. With the ability to drill into verbatim feedback and use AI-driven insights, we can identify and address issues faster, while prioritising the improvements that have the greatest impact on the customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LE Louise E. Relationship Manager Mid-Market (51-1000 emp.) 6/4/2026 "Consistent Performance Feedback with Quantifiable NPS Insights" 5/5 What do you like best about Resonate CX? Consistent performance feedback from the team, analysing verbatim and response data, quantifiable NPS Score Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Pricing is challenging to maintain from a Not for Profit perspective, requires business cases etc to board and directors. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Ability to filter any concerns directly with the organization or client, rather than by word of mouth. Resonate gives us a full customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Enterprise (\> 1000 emp.) 3/20/2025 "Great system" 5/5 What do you like best about Resonate CX? Resonate is a great way to get feedback from our customers and employees without the feedback being all at the one time. I absolutely feel this program is a great driver for our quality improvement Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Was only that you needed to go respond to families outside the portal, but they are working on this as an improvment Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Its assisting us in finding out small niggles our team have, before they become big issues. We are able to have more open and transparent communication with our team Review collected by and hosted on G2.com. Show More 6/8/2026 Current UserValidated ReviewerSource: Organic ![Michelle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle M.") MM Michelle M. Business Development Representative Mid-Market (51-1000 emp.) 5/22/2026 "Invaluable Customer Feedback That Turns Promoters into Advocates" 5/5 What do you like best about Resonate CX? The feedback we receive on our services is invaluable. What our customers tell us is essential for improving our service offerings, and I especially appreciate how our promoters often go on to become genuine advocates. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Understanding the relationship model has been challenging for me. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Feedback from our training team has saved us many, many hours of labor! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JL Jamie L. 1/22/2026 "Revolutionized Our Client Feedback Process" 5/5 What do you like best about Resonate CX? I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I use Resonate CX to get real-time feedback from clients, which helps reduce manual and time-consuming processes. It aids in development by highlighting improvement areas and supports renewal conversations by identifying client concerns. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris O.") CO Chris O. General Manager Enterprise (\> 1000 emp.) 3/24/2026 "Deep, Actionable Customer Feedback That Drives Next Steps" 5/5 What do you like best about Resonate CX? They don’t just provide survey data; they deliver deep, actionable feedback drawn directly from our customer base, which makes it much easier for us to understand what customers are really saying and what we should do next. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? It’s not possible to provide customers with QR codes at the centres, so they can leave their feedback at a time that’s convenient for them. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It helps busy Centre Managers and Business Partners access high-level trends or drill down into granular details in seconds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which application portfolio management platforms help non-technical stakeholders get visibility into the app portfolio without getting lost in architecture diagrams?](https://www.g2.com/discussions/which-application-portfolio-management-platforms-help-non-technical-stakeholders-get-visibility-into-the-app-portfolio-without-getting-lost-in-architecture-diagrams)[What is the best listing management tool for service-area businesses?](https://www.g2.com/discussions/what-is-the-best-listing-management-tool-for-service-area-businesses)[What is the best PR CRM software for small PR agencies that need media contact management, pitch tracking and basic reporting in one tool without a complex setup?](https://www.g2.com/discussions/what-is-the-best-pr-crm-software-for-small-pr-agencies-that-need-media-contact-management-pitch-tracking-and-basic-reporting-in-one-tool-without-a-complex-setup) [best digital experience platforms](https://www.g2.com/discussions/looking-for-the-best-digital-experience-platforms-dxp-what-s-your-favorite)[Which machine translation software is best for translating legal and technical documents at scale where accuracy and terminology consistency actually matter?](https://www.g2.com/discussions/machine-translation-which-machine-translation-software-is-best-for-translating-legal-and-technical-documents-at-scale-whe)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)