--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 501 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 501 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews & Product Details Visit Website Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. * * * Product Website Resonate CX Seller [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) Discussions [Resonate CX Community](https://www.g2.com/products/resonate-cx/discuss) Languages Supported Arabic, Danish, German, Greek, English, French, Hindi, Indonesian, Italian, Japanese, Malay, Nepali, Dutch, Portuguese, Russian, Spanish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Jacob Kandathil Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) ## Resonate CX Integrations (13) What do users say about integrations? Verified by Resonate CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kidsoft ](https://www.g2.com/products/kidsoft-kidsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LineLeader by ChildcareCRM ](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pronto ](https://www.g2.com/products/pronto/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday ](https://www.g2.com/products/workday-workday/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More FM faye m. Small-Business (50 or fewer emp.) 11/14/2025 "brilliant" 5/5 What do you like best about Resonate CX? Imformative- get to know what is working best or need improving in my setting Review collected by and hosted on G2.com. What do you dislike about Resonate CX? When dropping in NPS score due to a headoffice issue Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? understanding customer experiences Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AJ Anita J. Small-Business (50 or fewer emp.) 11/14/2025 "A useful tool to understand the sevice delivered to our parents and potetial vists on tours" 4.5/5 What do you like best about Resonate CX? EFFECTIVE IN SENDING OUT PARENT REVIEWS EASY TO USE Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do not dislike it very useful and easy to use Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Reviewing parents needs where to improve sevice Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emma W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma W.") EW Emma W. Centre Director Enterprise (\> 1000 emp.) 11/14/2025 "100" 4/5 What do you like best about Resonate CX? Nice that it is random to parents and show round Review collected by and hosted on G2.com. What do you dislike about Resonate CX? That the score goes down so quickly when been sat at 100 for so long Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? N/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Megan B. Enterprise (\> 1000 emp.) 11/14/2025 "Great for feedback from parents" 4/5 What do you like best about Resonate CX? Regular feedback and room for improvements and how to improve Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Parents can leave a score without feedback on why. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? A platform for parents to give feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HB Hannah B. Enterprise (\> 1000 emp.) 11/14/2025 "Instant Feedback Insights and Actionable Trends" 5/5 What do you like best about Resonate CX? Resonate makes it quick to see and action against feedback, plus the trends dashboard is useful to see what's happening across an area Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Some more info on how the top 5 improved means would be helpful Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate benefits our nurseries because it helps us recognize trends and act on them quickly. This applies to our ongoing relationship data as well as post tours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TH trevor h. Customer Service manager Enterprise (\> 1000 emp.) 6/12/2025 "account update" 4.5/5 What do you like best about Resonate CX? The update of my account was complete within a few hours Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The constant pop up for AI assistance is frustrating. I don't use this feature and have to exit the pop up window before I can do my tasks every time I log in. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It gives us a platform to listen to our customers post their experience with us. Review collected by and hosted on G2.com. Show More 11/20/2025 Validated ReviewerSource: Organic Review from Pop Up LU Louise U. Enterprise (\> 1000 emp.) 11/14/2025 "Valuable Parent Feedback at a Glance" 5/5 What do you like best about Resonate CX? I like that it allows us to see what parents are saying - its valuable feedback Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Sometimes our parents get confused about the ratings, meaning to put in a high score, but putting in 1 instead. It would be good to change that if possible. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? The feedback allows us to make improvements, plus the automatic survey capturing saves me so much time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Phil H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil H.") PH Phil H. Store Manager Enterprise (\> 1000 emp.) 8/31/2025 "helps be accelerate cx" 4.5/5 What do you like best about Resonate CX? It gives me information in a timely fashion which allows me to analyse my day, week and month trends to help drive revenue Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do not dislike much but the screen can be a bit clunky at times Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Customer service experience issues and get to them fast and train the team. Assists in providing solutions and targeting issues that require actioninb Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![maria s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "maria s.") MS maria s. center director Enterprise (\> 1000 emp.) 11/14/2025 "Bb feedback" 4.5/5 What do you like best about Resonate CX? Efficient and quicks system that allows me to get feedback Review collected by and hosted on G2.com. What do you dislike about Resonate CX? N/A- works well and I like it nothing to Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Gap in understanding customer feedbakx Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LD Laura D. Enterprise (\> 1000 emp.) 11/14/2025 "Incredible!" 5/5 What do you like best about Resonate CX? As an area manager it gives me a clear view of where i need to focus my time an attention to drive the best results Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Nothing - it's easy to use and the support team are fantastic Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It helps me view in realtime where issues are across my region and alerts me when there are problems I need to focus on Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 18% [ View More Pricing Information ](https://www.g2.com/products/resonate-cx/pricing) Resonate CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx) ##### ##### Resonate CX Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis Sentiment Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/resonate-cx/features) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/resonate-cx/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Survey](https://www.g2.com/categories/survey)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top AI tools for producing SEO-optimized content](https://www.g2.com/discussions/what-are-the-top-ai-tools-for-producing-seo-optimized-content)[Best AI coding assistants for in-IDE real-time suggestions and error fixes](https://www.g2.com/discussions/best-ai-coding-assistants-for-in-ide-real-time-suggestions-and-error-fixes)[Best platform for integrating various business apps](https://www.g2.com/discussions/what-s-the-best-platform-for-integrating-various-business-apps) [Is PowerSchool SIS worth it for a large district that needs enterprise-grade K-12 student information system capabilities with deep state reporting, or does Infinite Campus offer equivalent functionality with a simpler implementation experience?](https://www.g2.com/discussions/is-powerschool-sis-worth-it-for-a-large-district-that-needs-enterprise-grade-k-12-student-information-system-capabilities-with-deep-state-reporting-or-does-infinite-campus-offer-equivalent-functionality-with-a-simpler-implementation-experience)[What's the best PIM tool for service industry](https://www.g2.com/discussions/what-s-the-best-pim-tool-for-service-industry)[Pros and Cons Details](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)