--- title: Resonate CX Reviews meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 501 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 501 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 501 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. (114 reviews) - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. (106 reviews) - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. (97 reviews) - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. (95 reviews) - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. (43 reviews) - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. (29 reviews) - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. (20 reviews) - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. (19 reviews) - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. It is a great experience using resonate! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Resonate CX?** Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value that they collect a sample from the population and produce a report based on parents’ feedback. This gives the centre a valuable opportunity to identify our weaknesses, address them, and build on our strengths. **What do you dislike about Resonate CX?** I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. **What problems is Resonate CX solving and how is that benefiting you?** This tool allows us to better understand the overall mood and feelings of the families who receive our service. It helps us gauge their sentiment and stay attuned to their needs. ### 2. Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni G. | Chief Network Officer - Operations (Mature + Greenfield centres + Growth), Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Resonate CX?** While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change. The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required. We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams. The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success. By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact. The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process. This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions. The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset. It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. **What do you dislike about Resonate CX?** There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. **What problems is Resonate CX solving and how is that benefiting you?** The platform provides early insight into parents’ pain points. We use this data alongside other key business metrics to build a complete set of business insights and an overall view of what’s happening. The customer’s “voice” can then be used as the foundation for daily or weekly communications with customers. ### 3. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Resonate CX?** Resonate is a great way to get feedback from our customers and employees without the feedback being all at the one time. I absolutely feel this program is a great driver for our quality improvement **What do you dislike about Resonate CX?** Was only that you needed to go respond to families outside the portal, but they are working on this as an improvment **What problems is Resonate CX solving and how is that benefiting you?** Its assisting us in finding out small niggles our team have, before they become big issues. We are able to have more open and transparent communication with our team ### 4. Revolutionized Our Client Feedback Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. **Reviewed Date:** January 22, 2026 **What do you like best about Resonate CX?** I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. **What do you dislike about Resonate CX?** Nothing at this stage, very happy with the platform and see the value in it. **What problems is Resonate CX solving and how is that benefiting you?** I use Resonate CX to get real-time feedback from clients, which helps reduce manual and time-consuming processes. It aids in development by highlighting improvement areas and supports renewal conversations by identifying client concerns. ### 5. Transforms Feedback into Actionable Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Charmaine L. **Reviewed Date:** November 24, 2025 **What do you like best about Resonate CX?** I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. **What do you dislike about Resonate CX?** I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. **What problems is Resonate CX solving and how is that benefiting you?** I find Resonate CX streamlines customer feedback management, turning it into actionable insights for quick resolution and long-term improvements, unlike our previous tool. ### 6. Super Simple Setup, Effortless Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoletta C. **Reviewed Date:** January 08, 2026 **What do you like best about Resonate CX?** I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. **What do you dislike about Resonate CX?** I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. **What problems is Resonate CX solving and how is that benefiting you?** I use Resonate CX to track our NPS score and client feedback, and it takes away the manual work of putting together surveys and going through spreadsheets. Its ease of use makes managing client feedback more manageable. ### 7. User-Friendly Tool with Valuable Feedback Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie H. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Resonate CX?** I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. **What do you dislike about Resonate CX?** I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. **What problems is Resonate CX solving and how is that benefiting you?** I find Resonate CX provides clear, valuable feedback and visual insights for effective planning and identifying performance issues. ### 8. Resonate is an easy way to see parent satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Justina H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that I get feedback from parents, and that it's quite easy to use, and it shows me an overall view of satisfaction. **What do you dislike about Resonate CX?** Something that could be added that would be helpful is a way to directly contact parents via the portal, rather than having to do that separately outside of the system. That automation would be great. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps me quickly address dissatisfed Parents, which is helpful for getting in touch when parents don't want to communicate verbally face to face ### 9. Actionable feedback and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** I find the best thing about resonate is the ability to deep dive into specifics/metrics/drivers and then be able to plan accordingly on how to implement actions/change. We get a lot of feedback but being able to see performance as a big picture and then review specific instances with exact details is great. **What do you dislike about Resonate CX?** At times I have gotten myself confused or misplaced on the website or using the timeframes/filters. I don’t think this is necessarily an issue but rather a knowledge issue. I’d also say sometimes not everything feels super relevant or I’m thinking what does this information actually mean. Workshops or how to use would be good for the anaconda team. Lastly if there was a way to have business specific dashboards that would be great, less “irrelevant” info. **What problems is Resonate CX solving and how is that benefiting you?** Getting more insight into customers experience and at times is giving helpful soap shots of specific team members performance ### 10. User-Friendly Platform with Effective Communication Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Bex W. **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I love how Resonate CX allows me to efficiently track communications with parents and management, ensuring I can revisit and update as needed. The user-friendly interface and ability to share information with staff make it an invaluable tool for positive outcomes. I particularly enjoy the ability to comment and keep track of feedback and conversations. The overall communication features enhance collaboration between myself, managers, and the support office. **What do you dislike about Resonate CX?** I sometimes find locating the website a bit challenging. It's not necessarily a navigation issue, but more about accessing it conveniently on a regular day-to-day basis. I generally rely on receiving an email notification to click on a link rather than finding the website directly. **What problems is Resonate CX solving and how is that benefiting you?** I use the product to track and manage communications with parents and staff, providing prompt feedback and ensuring positive outcomes. It's user-friendly, allows information sharing, and keeps records accessible for revisiting and updating. ### 11. Customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan S. | Store manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Resonate CX?** Resonate gives the customer a chance to raise positive and negative feedback. The information captured gives us the opportunity to identify the sale and what contributes to the customers feedback. **What do you dislike about Resonate CX?** We have plenty of customers who are happy with their experience in store but their response results in a neutral score. The detractors have a significant impact on our overall NPS and on many occasions are for reasons out of our control or don't provide any insight in to the reasons behind the score. **What problems is Resonate CX solving and how is that benefiting you?** giving our customers a voice after they leave the store. ### 12. Resonate is a great portal for overall views of customer sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is a useful portal for existing parent feedback and also for prospective parents doing tours **What do you dislike about Resonate CX?** There aren't things that I dislike about Resonate **What problems is Resonate CX solving and how is that benefiting you?** Resonate is helping us have a clearer idea of how parents feel, and it enables us to communicate with them easily to thank them and resolve issues ### 13. My Partnership with Resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Resonate CX?** Expertise in Data Analysis: Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement. User-Friendly Platform: Their survey tools and interfaces are designed for ease of use, making it simple for both administrators and participants to engage with the process. Responsive Customer Support: The team at Resonate CX is known for being attentive and responsive, ensuring that any questions or concerns are addressed promptly. Actionable Insights: Resonate CX focuses on delivering insights that organisations can actually implement, which enhances decision-making and strategic planning. Tailored Solutions: They customise their approach to fit the unique needs of each organisation, ensuring that the surveys are relevant and effective. Commitment to Continuous Improvement: Resonate CX shows a strong commitment to helping their clients improve continuously, not just providing data but also offering recommendations for action. Strong Partnership Approach: They work collaboratively with clients, fostering a true partnership that drives success and aligns closely with organizational goals. **What do you dislike about Resonate CX?** There is really nothing I dislike about Resonate CX. I have used this platform across multiple organisations. **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX solves the problem of effectively gathering and analysing customer feedback, enabling organisations to understand customer needs and satisfaction levels. This leads to actionable insights that drive improvements in services and products, fostering better customer engagement and loyalty. By facilitating data-driven decision-making, Resonate CX helps organisations optimise their operations and enhance overall customer experiences, ultimately benefiting their bottom line. ### 14. Good parent feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Mabel D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It gives you the feedback and response and allows me to understand parents and the visits and feedback between **What do you dislike about Resonate CX?** Nothing yet to say that is bad to say that I can find **What problems is Resonate CX solving and how is that benefiting you?** Finding any issues and how to improve and what’s workinb ### 15. Potentially Powerful, Initial Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia J. **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** I find it easy to access feedback, which will allow me to review and evaluate our service effectively before the month ends. Additionally, once the initial login setup was complete, the setup process was straightforward with some help from the Resonate team. **What do you dislike about Resonate CX?** I experienced difficulties with the setup process, especially with the email verification system. The verification link expired multiple times before I could successfully complete the process. While setting up, there was a large group of users attempting to sign up simultaneously, which made the process more cumbersome. I also think the sign-up process could be a little more streamlined to facilitate easier access. **What problems is Resonate CX solving and how is that benefiting you?** I find Resonate CX will help me access feedback easily and use it to review and evaluate our service efficiently. ### 16. Great, fast system to use for feedbacl **Rating:** 5.0/5.0 stars **Reviewed by:** Danni C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Fast, easy system to use, love receiving the feedback in real time and enjoy that we can feedback to the management team following reviews too **What do you dislike about Resonate CX?** The score dropping so much after 1 score **What problems is Resonate CX solving and how is that benefiting you?** Customer feedback following visits and current customers happiness ### 17. Great system simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Emma H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Simple an easy to use, and keep track of feedback **What do you dislike about Resonate CX?** I can’t think of anything I dislike although would be nice to be able to send specific feedback **What problems is Resonate CX solving and how is that benefiting you?** Allowing us to gain a better insight into how our nursery meets expectations ### 18. Fantastic platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** It is handy to receive feedback so promptly and clients feel able to be honest **What do you dislike about Resonate CX?** when closing a 10 score it does not always feel necessary to write a comment **What problems is Resonate CX solving and how is that benefiting you?** It helps with gaining honest feedback for the nursery ### 19. Love to be able to share with team **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle R. | Centre Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** That the feedback is instant , allows you better manage and celebrate with staff the great outcomes **What do you dislike about Resonate CX?** I want to be able to respond to parent and **What problems is Resonate CX solving and how is that benefiting you?** Deep conversations with busy parents ### 20. Great to understand sentiment of my customers **Rating:** 5.0/5.0 stars **Reviewed by:** billie b. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Very good and helpfuly for getting parent feedback **What do you dislike about Resonate CX?** It's a great platform and can't really say anything bad about it **What problems is Resonate CX solving and how is that benefiting you?** Helping me understand where my customer problems are in real time ### 21. Insightful Survey Distribution Enhances Service Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2025 **What do you like best about Resonate CX?** The way it distributes surveys to families is helpful, and when we receive responses, we can clearly see various aspects of our service. This allows us to identify areas where we can make improvements. I do like it when we receive the emails when families have completed the surveys **What do you dislike about Resonate CX?** We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. **What problems is Resonate CX solving and how is that benefiting you?** By distributing surveys and collecting feedback from families, it becomes possible to gain a clearer understanding of their feelings about the service without requiring them to approach management or staff directly. ### 22. use to help with consistent feedback **Rating:** 5.0/5.0 stars **Reviewed by:** frances H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Easy to use, and view feedback from parents **What do you dislike about Resonate CX?** Would like it if comments have to be left, not just a score **What problems is Resonate CX solving and how is that benefiting you?** Gets feedback i wouldn't necessasrily get day to day ### 23. Effortless Feedback and Collaboration Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that you can see feedback in an effective way and that it is easy to comment on and close off. **What do you dislike about Resonate CX?** I dont always think the lay out is the easiest to find everything you are looking fir on dashboard **What problems is Resonate CX solving and how is that benefiting you?** It is helping us to see what customers think of our service and how we can improve to ensure we provide the highest level of service ### 24. Feedback for centre manager **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Good feedback and easy to access. Simple to read for me each day **What do you dislike about Resonate CX?** Nothing that I have noted I like everything **What problems is Resonate CX solving and how is that benefiting you?** Helps me stay on top of my portfolio ### 25. Resonate is a great tool to learn and gain insights into our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Resonate CX?** Resonate is an easy tool to use and gain insights so we can better serve our customers. Viewing the feedback regularly helps our teams to determine areas we can improve on and the Resonate team are always available for support. **What do you dislike about Resonate CX?** Nothing comes to mind. The dashboard and reports are easy to use and if you're unsure, you just need to click around and you can usually figure it out or the Resonate team are always available to help run through anything to make it easier for us to pull reports. **What problems is Resonate CX solving and how is that benefiting you?** It is helping us understand our customer experience and find ways we can improve their whole experience in all channels. ### 26. Instant feedback from real customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline M. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Resonate CX?** I love that I can see feedback from customers within days of their shop and I'm given all the information to respond to my team and the customer **What do you dislike about Resonate CX?** It's disappointing getting bad feedback or scores from a customer that doesn't understand how the survey works **What problems is Resonate CX solving and how is that benefiting you?** It allows me to have real time feedback about issues in store before I even know its an issue ### 27. Great for feedback from parents **Rating:** 4.0/5.0 stars **Reviewed by:** Megan B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Regular feedback and room for improvements and how to improve **What do you dislike about Resonate CX?** Parents can leave a score without feedback on why. **What problems is Resonate CX solving and how is that benefiting you?** A platform for parents to give feedback ### 28. Instant Feedback Insights and Actionable Trends **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate makes it quick to see and action against feedback, plus the trends dashboard is useful to see what's happening across an area **What do you dislike about Resonate CX?** Some more info on how the top 5 improved means would be helpful **What problems is Resonate CX solving and how is that benefiting you?** Resonate benefits our nurseries because it helps us recognize trends and act on them quickly. This applies to our ongoing relationship data as well as post tours. ### 29. Valuable Parent Feedback at a Glance **Rating:** 5.0/5.0 stars **Reviewed by:** Louise U. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that it allows us to see what parents are saying - its valuable feedback **What do you dislike about Resonate CX?** Sometimes our parents get confused about the ratings, meaning to put in a high score, but putting in 1 instead. It would be good to change that if possible. **What problems is Resonate CX solving and how is that benefiting you?** The feedback allows us to make improvements, plus the automatic survey capturing saves me so much time ### 30. Bb feedback **Rating:** 4.5/5.0 stars **Reviewed by:** maria s. | center director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Efficient and quicks system that allows me to get feedback **What do you dislike about Resonate CX?** N/A- works well and I like it nothing to **What problems is Resonate CX solving and how is that benefiting you?** Gap in understanding customer feedbakx ### 31. Informative platform to identify key line customer trends and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** It’s an easy platform that allows you to view customer details identify trends within your store and efficiently use this feedback to improve CX **What do you dislike about Resonate CX?** I dislike that it is possible for a customer to leave no review and I think there should be a series of questions that count towards your resonate mark further to the current responses **What problems is Resonate CX solving and how is that benefiting you?** Customer experience ### 32. Clear, Easy-to-Read Platform for Capturing Parent Sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is very clear and easy to read, and good for capturing parent sentiment **What do you dislike about Resonate CX?** It's tricky to take a bad review out if parent made it by accident, however, everything else is great **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives me a great overview of parents thoughts about the nursery and it's helpful for creating an action plan. Plus good reviews help for staff morale. ### 33. A great platform for capturing customer sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Carly W. | Area Support Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like that it's easy to monitor feedback from parents, and if there are any actions, it's very handy for getting in touch with parents. Great for identifying areas for development. **What do you dislike about Resonate CX?** Not so much, as team are responsive when I have questions. **What problems is Resonate CX solving and how is that benefiting you?** It is very helpful for capturing areas of development, whether its with existing families or prospective parents ### 34. A Powerful Tool for Customer Satisfaction Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Safuvan N. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Resonate CX?** NPS is an excellent tool for evaluating customer satisfaction based on their purchase experience. With its Promoter, Neutral, and Critic system, it becomes incredibly easy to identify the most satisfied customers as well as the least satisfied ones. Moreover, the platform offers various subcategories that help in analyzing different aspects of customer feedback. This makes it easier to understand what factors contribute to positive experiences and the common reasons behind negative reviews. The filtering options are outstanding, especially when reviewing data from over 100 stores, making it an efficient and insightful tool for businesses. **What do you dislike about Resonate CX?** Although I don’t have any major negatives to mention, one minor challenge is that some customers perceive 8 as a high score, even when they are fully satisfied. As a result, they may rate 8 instead of 9 or 10, which can slightly impact the overall evaluation. However, this occurs with only a small number of customers and doesn’t significantly affect the overall results **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX makes it easy to analyze customer feedback across 300 + stores, providing clear insights into customer satisfaction levels through its Promoter, Neutral, and Critic system. The tool’s subcategories and filtering options help identify key factors influencing customer experiences, allowing businesses to understand what customers appreciate most and address recurring concerns. By streamlining feedback analysis, Resonate CX enables businesses to make data-driven improvements and enhance overall customer satisfaction. ### 35. Easy to Use, Insightful Feedback, and Excellent Support **Rating:** 3.5/5.0 stars **Reviewed by:** Masoumeh D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Resonate CX?** It's easy to use and helps us collect and understand customer feedback quickly. The dashboard is clear, and support is always responsive. **What do you dislike about Resonate CX?** Nothing specific - overall, it works well for our needs. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us collect and analyse customer feedback in one place, making it easier identify trends and improve our service quality. It saves time and helps us respond to customer need more effectively. ### 36. Essential Tool for Gathering Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is useful as a tool to get feedback from parents **What do you dislike about Resonate CX?** I like it though there should be a way to remove responses if parents mistakenly submit scores they did not mean to **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us identify parents who are promoters as well as identifying detractors, so we can understand their concerns and make any corrections ### 37. Resonate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Resonate CX?** The feedback that we do receive (good or bad), it helps me connect with families! I've used information to make improvements, but also praise my teachers when positive feedback is received. **What do you dislike about Resonate CX?** I can't really think of a downside of using Resonate. **What problems is Resonate CX solving and how is that benefiting you?** Sometimes we've received feedback that a family had not shared with us- I think they complete not realizing that there would actually be follow up so I do feel we receive honest feedback because of this. ### 38. Resonate's Impact on Thrive's Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Resonate CX?** At Thrive, Customer Experience and satisfaction is our main priority. Resonate CX has allowed us, through data and analytics, to know and improve on areas that matter to our families. Because of this, we have decreased the churn rate in our centres significantly and have substantially improved our referral rate. Apart from the software itself, the team has been absolutely helpful and knowledgable every step of the way. **What do you dislike about Resonate CX?** There's not a lot to dislike about Resonate as they have provided everything our business needs for growth, and more. **What problems is Resonate CX solving and how is that benefiting you?** Resonate helps us improve Churn and Attrition Rate ### 39. Excellent Insights into Parent Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Deanne W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is great at giving us a view of parent feedback **What do you dislike about Resonate CX?** It can be challenging to improve the value for money metric, which we can't control really **What problems is Resonate CX solving and how is that benefiting you?** I think it gives us an indication of where the nursery is at and what we can work on to make improvements ### 40. Beneficial feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca K. | Centre Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Resonate CX?** The opportunity for parents to feel confident in writing feedback which enables me to personally chat with them and follow up if they have any concerns **What do you dislike about Resonate CX?** It doesn't separate feedback directly associated with the teachers and learning and feedback associated with operations such as fee structure **What problems is Resonate CX solving and how is that benefiting you?** Feedback is being received that we might not usually get ### 41. Helps create a great Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Kerri T. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Feedback from Customers around their in-store experience. Helps us identify Team Members that need coaching and gaps in training. **What do you dislike about Resonate CX?** Customers sometimes score low for experiences that are not in our control at Store Level. **What problems is Resonate CX solving and how is that benefiting you?** Where Team are not approaching every Customer and are too task focused ### 42. Detailed customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** sarah a. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** The ability to have detailed conversations with customers and get solid feedback **What do you dislike about Resonate CX?** The question regarding reccomeding a friend is sometimes interpreted incorrectly which results in scores that don't reflect the customers feelings of the store itself. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience ### 43. Effortless Parent Feedback with Resonate **Rating:** 4.5/5.0 stars **Reviewed by:** Clair A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** I like how easy Resonate is to use - useful for parent feedback **What do you dislike about Resonate CX?** The only think I dislike is that it can sometimes be a bit fiddly **What problems is Resonate CX solving and how is that benefiting you?** Resonate is letting me see what we're doing right and also the things we need to work on ### 44. Resonate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Prashish S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Gives me the best feedback or reviews of the things I require at the time of necessity. **What do you dislike about Resonate CX?** Hard to remove the comments as it has to go through the long process. **What problems is Resonate CX solving and how is that benefiting you?** Customer experience management ### 45. Valuable Feedback That Drives Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Tina S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate does give us lots of feedback, whether its positive or negative **What do you dislike about Resonate CX?** It would be great if negative scorers had to fill in more detail to submit their response **What problems is Resonate CX solving and how is that benefiting you?** Resonate gives us the chance to learn and change things for the better ### 46. Resonate is an easy tool to use once you know the system **Rating:** 4.0/5.0 stars **Reviewed by:** Carly H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Resonate CX?** Resonate is an easy portal to use for understanding parents feedback **What do you dislike about Resonate CX?** Parents need to be more aware of the scores and what they mean **What problems is Resonate CX solving and how is that benefiting you?** When parents leave feedback, it's really helping us understand what we need to do better in the future ### 47. Easy to use functions **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** The customer is able to give feed back in current time **What do you dislike about Resonate CX?** I dont like that the 8 isnt inclusive of the high value and isnt valid **What problems is Resonate CX solving and how is that benefiting you?** Its allowing real time feedback from customer ### 48. Knowing our customers needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Resonate CX?** Allows us to know what the customer wants and needs. Feedback is a gift so getting feedback is great so that we can always improve. **What do you dislike about Resonate CX?** Nothing, we use resonate on the daily basis. **What problems is Resonate CX solving and how is that benefiting you?** Finding problems the customers are spotting ### 49. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle E. | Store manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Resonate CX?** Able to see customers feedback, areas needs improvement and what we’re doing well. **What do you dislike about Resonate CX?** Nothing to dislike, I find it easy to use. **What problems is Resonate CX solving and how is that benefiting you?** Able to share with team feedback from customers. ### 50. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Kadie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Resonate CX?** It gives you all your feedback and scores useful team tool **What do you dislike about Resonate CX?** Some of the screens are small, and I can’t see them properly **What problems is Resonate CX solving and how is that benefiting you?** Nps problems it will help solve - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547575&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A54%3A45+-0500&secure%5Bsession_id%5D=44347d48-913d-4723-92c0-5a8e76b09ebb&secure%5Btoken%5D=a7f1cdc258f207725ee5f13a6e9351c8ae59f0ef6ae9f599c7200d9a156a1a6f&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kidsoft](https://www.g2.com/products/kidsoft-kidsoft/reviews) - [LineLeader by ChildcareCRM](https://www.g2.com/products/lineleader-by-childcarecrm/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Dynamic Content **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)