[ Resolver Reviews ](https://www.g2.com/products/resolver/reviews) [ Resolver Reviews ](https://www.g2.com/products/resolver/reviews) # Resolver Features ##### ## Case Management (3) Intake Capture case information from multiple communication channels Assignment Deliver rules to assign cases based on type and priority Escalation Ability to escalate cases using workflows Show More ##### ## Analytics (3) Monitoring Track all activities related to a case, including audit trails Metrics Provide metrics to track case progress or success rates Compliance Monitor various types of case compliance Show More ##### ## Risk Management (4) Risk Identification Identify various risk factors such as the inadequate use of technology, human factor, or external risks. Risk Classification Ability to classify risks based on risk type, severity, and custom criteria. Risk Methodology Support for various methodologies and frameworks for risk management. Goals Monitoring Monitor risk management performance against goals and objectives. Show More ##### ## Business Continuity Management (1) Recovery Plans Ability to create and compare recovery plans using standard out of the box templates. Show More ##### ## Platform (4) Integration Delivers APIs and standard integrations with other software systems. Security & Privacy Complies with security and privacy regulations and standards. Mobile Access Allows users to access the software using mobile devices. Flexibility Facilitates software configuration without the need for technical experise. Show More ##### ## Services (4) Implementation Assists customes through all the phases of the implementation process. Training & Learning Provides software users with training courses and learning content. Customer Support Delivers customer and technical support, directly or trough partners. Professional Services The vendor provides consulting services such as business process reengineering. Show More ##### ## Risk Assessment (2) Scoring Users can assign scores to suppliers based on the estimated risk of doing business with them. AI Utilize artificial intelligence to analyze third party risks. Show More ##### ## Risk Control (3) Reviews Review vendor contracts and profiles to ensure compliance with regulation and internal policies. Policies Manage and enforce internal policies related to vendor risk management and controls. Workflows Provide workflows to mitigate risk and escalate issues proactively. Show More ##### ## Monitoring (3) Vendor Performance Track vendor performance using supplier data such as a history of transactions and contracts. Notifications Send alerts and notifications when corrective actions are needed to address supplier risk. Oversight Perform ongoing due diligence activities to auto calculate overall risk for each vendor. Show More ##### ## Reporting (3) Templates Include reporting templates for activities such as audits and vendor evaluation. Centralized Data Consolidate data from multiple systems that manage supplier information. 360 View Provide a 360 view of suppliers which can be shared with internal or external users. Show More ##### ## Generative AI (5) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Tasks Automates basic tasks and workflows utilizing AI. Show More ##### ## Moderation - Content Moderation Tools (4) Text Moderation Automatically analyzes text for non-compliant or inapproriate content. User Violation Enforcement Detects and takes action against users who violate content guidelines. Audio Moderation Automatically analyzes audio for non-compliant or inapproriate content. Image/Video Moderation Automatically analyzes images and videos for non-compliant or inapproriate content. Show More ##### ## Platform - Content Moderation Tools (5) Toxicity Detection Automatically detects profanity, spam, threats, and other harmful content. Custom AI Model Allows users to train custom AI models for specific use cases. Analytics and Reporting Provides insights on content performance and/or user behavior . Dashboard Provides a dashboard to monitor and manage all moderation processes. Customization Allows user to create customized moderation rules. Show More ##### ## Workflows - Audit Management (5) Audit Trail Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository. Recommendations Coordinate and track recommended remediation actions. Collaboration Tools Facilitates collaboration between teams and stakeholders through shared workspaces. Integrations Integrates with risk management platforms, GRC tools, and other systems. Planning & Scheduling Facilitates the creation of audit plans, schedules, and reminders. Show More ##### ## Documentation - Audit Management (2) Templates & Forms Provide out of the box audit templates and forms for various processes and industries. Checklists Provides checklists Show More ##### ## Reporting & Analytics - Audit Management (3) Dashboard Dashboard provides real time or near real time updates and notifications in a centralized location. Audit Performance Provide information on the performance of the audit activities and processes. Industry Compliance Ensures audits are compliant with industry-specific regulations and standards. Show More ##### ## Generative AI - Security Compliance (2) Predictive Risk Can analyze patterns and trends in security data to predict potential compliance risks. Automated Documentation Can automate the creation of compliance documentation by quickly generating accurate and comprehensive reports. Show More ##### ## Monitoring - IT Risk Management (1) AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Show More ##### ## Operational Risk Management (3) Operational Risk Methodology Support various methodologies and frameworks for operational risk management such as ISO 31000 and COSO. Operational Risk Classification Ability to classify risks based on risk type, severity, and custom criteria. Operational Risk Identification Identify various risk factors such as the inadequate use of technology, human factor, or external risks. Show More ##### ## Business Resilience (2) Business Continuity Support business continuity plans through integrations with business continuity software, incident response, or controls planning Compliance Management Reduce risk of legal liability through regulations and standards compliance. Show More ##### ## Agentic AI - IT Risk Management (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Show More ##### ## Agentic AI - Third Party & Supplier Risk Management (2) Adaptive Learning Improves performance based on feedback and experience Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Operational Risk Management (1) Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Investigation Management (2) Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Content Moderation Tools (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Show More ## 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