The G2 on Resolver

Resolver Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Resolver for its ease of use, facilitating efficient data entry and streamlined risk management processes. (55 mentions)

Users value the customizability of Resolver, enjoying its user-friendly features and enhanced productivity through tailored solutions. (42 mentions)

Users commend the exceptional customer support provided by Resolver, aiding in smooth implementation and issue resolution. (41 mentions)

Users love Resolver's infinitely configurable and customizable platform, enhancing efficiency and streamlining regulatory compliance management. (39 mentions)

Users value Resolver's infinite configurability and customization, enabling tailored workflows and efficient regulatory compliance management. (37 mentions)

Users find the complexity of Resolver challenging, requiring substantial time and resources for implementation and changes. (33 mentions)

Users feel that Resolver needs improvement in flexibility, UI engagement, and reporting features for better usability and functionality. (24 mentions)

Users note the limited features of Resolver, especially regarding storage and reporting functionalities. (21 mentions)

Users face storage limitations and poor search functionality, hoping for improved filtering and sorting options in Resolver. (19 mentions)

Users find the onboarding process difficult due to limitations and complexities in form configuration and admin functionality. (18 mentions)

Users face a steep learning curve with Resolver, requiring additional training for effective system utilization and customization. (18 mentions)

Users find the difficult learning curve challenging, requiring technical skills for effective use of Resolver's features. (17 mentions)

Top Pros or Advantages of Resolver

1. Ease of Use

Users praise Resolver for its ease of use, facilitating efficient data entry and streamlined risk management processes.

See 55 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Great for Audit Centralization, but Needs Better Word Integration and PDF Editing"

What do you like about Resolver?

The centralization of audit and controls testing has streamlined these processes, making them more efficient and easier to manage.

Tom N.

Enterprise (> 1000 emp.)

5.0/5

"Resolver - the Incident Management and Strategic Risk Management Tool that Enables Our Operation"

What do you like about Resolver?

We like the Resolver options for data entry, and analytics (reports, etc.). We were very pleased with Resolver's friendly and available staff both dur

2. Customization

Users value the customizability of Resolver, enjoying its user-friendly features and enhanced productivity through tailored solutions.

See 42 mentions

See Related User Reviews

Nicholas C.

Enterprise (> 1000 emp.)

4.5/5

"Our Resolver Experience Has Been Amazing"

What do you like about Resolver?

Resolver Incident Management and Safety and Risk Management platforms have been amazing to work with and have been transformative to the way we do bus

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Best solution for risk management"

What do you like about Resolver?

It really helpful by providing a centralized platform for tracking any incidents and investigations. Its ability to enhance security by identifying an

3. Customer Support

Users commend the exceptional customer support provided by Resolver, aiding in smooth implementation and issue resolution.

See 41 mentions

See Related User Reviews

Nicholas C.

Enterprise (> 1000 emp.)

4.5/5

"Our Resolver Experience Has Been Amazing"

What do you like about Resolver?

Resolver Incident Management and Safety and Risk Management platforms have been amazing to work with and have been transformative to the way we do bus

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Best solution for risk management"

What do you like about Resolver?

It really helpful by providing a centralized platform for tracking any incidents and investigations. Its ability to enhance security by identifying an

4. Customizability

Users love Resolver's infinitely configurable and customizable platform, enhancing efficiency and streamlining regulatory compliance management.

See 39 mentions

See Related User Reviews

Doug K.

Mid-Market (51-1000 emp.)

4.0/5

"Resolver is a very powerful tool for the right user."

What do you like about Resolver?

It is infinitely configurable and customizable. Resolver's platform allows for hundreds of different object types to be configured using workflow mana

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Resolver Review"

What do you like about Resolver?

Ability to customize to customer environment for ease of entry.

5. Features

Users value Resolver's infinite configurability and customization, enabling tailored workflows and efficient regulatory compliance management.

See 37 mentions

See Related User Reviews

Doug K.

Mid-Market (51-1000 emp.)

4.0/5

"Resolver is a very powerful tool for the right user."

What do you like about Resolver?

It is infinitely configurable and customizable. Resolver's platform allows for hundreds of different object types to be configured using workflow mana

Alyssa P.

Enterprise (> 1000 emp.)

5.0/5

"Configurable and incredible support"

What do you like about Resolver?

The no-code platform has expedited our ability to create unique processes that fit our business needs. Also, Resolver continously invests in upcoming

Top Cons or Disadvantages of Resolver

1. Complexity

Users find the complexity of Resolver challenging, requiring substantial time and resources for implementation and changes.

See 33 mentions

See Related User Reviews

Nicholas C.

Enterprise (> 1000 emp.)

4.5/5

"Our Resolver Experience Has Been Amazing"

What do you dislike about Resolver?

Navigating through the tool can sometimes feel redundant, but it is entirely possible that we just aren't aware of the most efficient pathways yet.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Best solution for risk management"

What do you dislike about Resolver?

It has very complex implementation and require significant time and resource. It is bit higher in pricing side. Customer support could be improved as

2. Improvement Needed

Users feel that Resolver needs improvement in flexibility, UI engagement, and reporting features for better usability and functionality.

See 24 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Configuration Ownershipw"

What do you dislike about Resolver?

The UI is not engaging our intuitive for our non technical end users. Reporting features are limited even wiht the new BI dashboards and I am not able

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Flexible solution for various use cases"

What do you dislike about Resolver?

Needs more flexible staging and deployment processes for change management and accessibility to new applications. Needs better attachment handling an

3. Limited Features

Users note the limited features of Resolver, especially regarding storage and reporting functionalities.

See 21 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Great for Audit Centralization, but Needs Better Word Integration and PDF Editing"

What do you dislike about Resolver?

I've encountered some issues with the Microsoft Word web app, as it seems to have a few bugs. However, Resolver support is currently working to addres

Verified User

Enterprise (> 1000 emp.)

5.0/5

"It has been effective for our business"

What do you dislike about Resolver?

Lack of storage of large video files, and difficulty doing data searches

4. Limitations

Users face storage limitations and poor search functionality, hoping for improved filtering and sorting options in Resolver.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"It has been effective for our business"

What do you dislike about Resolver?

Lack of storage of large video files, and difficulty doing data searches

Lindsey E.

Enterprise (> 1000 emp.)

4.0/5

"Resolver was my first GRC tool experience, and it's great"

What do you dislike about Resolver?

Really hoping for more filters/sorting for Library, risk management, etc., or better search.

5. Difficulty

Users find the onboarding process difficult due to limitations and complexities in form configuration and admin functionality.

See 18 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"It has been a hands on experience to shape the application to align with the organizations needs."

What do you dislike about Resolver?

There is a high volume of configurable forms, object types, and fields listed in the environment that are not applicable. Some of these options (e.g.

Rebecca R.

Mid-Market (51-1000 emp.)

4.0/5

"Looking forward to potential"

What do you dislike about Resolver?

The onboarding process was incredibly difficult and frustrating. The difference in time zones with the developer increased delays and created roadbloc

6. Learning Curve

Users face a steep learning curve with Resolver, requiring additional training for effective system utilization and customization.

See 18 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good product for Incident Management"

What do you dislike about Resolver?

Can take a little bit of time for non experienced users to get used to it

Rich P.

Enterprise (> 1000 emp.)

5.0/5

"Just Keeps Getting Better"

What do you dislike about Resolver?

The learning curve is pretty steep. The platform is very easy to configure and to use, but admins need a lot of familiarity with the product. It takes

7. Difficult Learning

Users find the difficult learning curve challenging, requiring technical skills for effective use of Resolver's features.

See 17 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good product for Incident Management"

What do you dislike about Resolver?

Can take a little bit of time for non experienced users to get used to it

Rebecca R.

Mid-Market (51-1000 emp.)

4.0/5

"Looking forward to potential"

What do you dislike about Resolver?

The onboarding process was incredibly difficult and frustrating. The difference in time zones with the developer increased delays and created roadbloc

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/13/2024

"Easy user interface but requires improved design of basic functionality"

3/5

What do you like best about Resolver?

Resolver has an easy user interface and can be configured to your needs which allows for flexibility. Support and customer experience teams are good to work with and have been very accomodating with regards to issues that need fixing. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

There are a number of system limitations which does not always result in a smooth user experience. Basic foundational functionality of the platform is not well designed. This has resulted in taking a lot of time, effort and cost to get the system integrated to meet our needs. The implementation and needs assessment was not done effectively which has resulted in inefficiencies in work flow and in taking a long time in getting the platform up and running in a smooth manner. 18 months after implementaton, there continue to be gaps in the system that are pending remediation. It takes a long time for the support/design team to complete remedation. For example, basic reports do not produce accurate and complete information which is a significant gap. e.g. sub-certification report, risk controls matrix. Also, there is no basic project management functionality. This has has to be custom created. Review collected by and hosted on G2.com.

Response from Allan Yue of Resolver

edit

We appreciate your feedback on the user interface and the flexibility of Resolver. We understand your concerns about the system limitations and the challenges with basic functionality. We are continuously working to improve our platform and address these issues. Your input is valuable in helping us prioritize our enhancements.

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

11/12/2024

"Resolver Experience from the Data Integration / Back End Admin Side"

4.5/5

What do you like best about Resolver?

Resovler is a straight forward application and while I am not using it on a day to day basis as I am more concerened with the backend, the support and customer success teams at Resovler are beyond responsive.

We've built a very good relationship with the Resolver team and I comminication and understood objectives, goals, and capabilities for our instance and the app are always clearly understood.

When there are support cases opened, support is very responsive, relevant, and the teams have the knowledge and ability to identify and solve the issue at hand. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

Full SCIM integration for employee load is a big ask for us. This is something that we've discussed with the Resolver team at length, and having the ability to use SCIM for the entire contact and record load is the major ask for us. Review collected by and hosted on G2.com.

Response from Allan Yue of Resolver

edit

It's great to hear that Resolver is helping with your incident management in the security world. We are committed to providing solutions that meet your needs and we look forward to continuing to support your organization.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/1/2025

"Amazing Resolver Conference"

4/5

What do you like best about Resolver?

ability to scale and develop, new features improve reporting. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

Few technical glitches or issues that frequent Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

1/23/2025

"Great platform for reporting. Easy to use and easy to access details reports."

5/5

What do you like best about Resolver?

The simplicity of pulling detailed reports, even though it is a complex platform. Maggie McVey is great to work with, due to her knowledge of the system and dedication to our company. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

We have been using the platfrom for about a year now, and at this point I have no complaints. Review collected by and hosted on G2.com.

What problems is Resolver solving and how is that benefiting you?

The most current use has to do with reporting out of our 40+ Retail Stores across the United States and Canada. We recently used Resolver to determine when the most critical days/times of the week are, and we are now adjusting our In-House Safety & Security teams to ensure they are working during those critical times. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

4/30/2025

"Allows to effectively complete tasks"

4.5/5

What do you like best about Resolver?

The layout made it easy to navigate through different stages, it helped make the process of obtaining certifications from other users more effective, and the structured approach helped keep everything organized. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

The older models had a lot of manual clicking to generate reports - looking forward to implementing an updated version Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

10/30/2023

"Resolver Campus Security"

4/5

What do you like best about Resolver?

We really appreciate a program that brings so many tools together for the team. We rely heavily on dispatch, incident reports and case management.

The program has excellent details and clearly supports a campus environment.

Integrating our student records (receiving information from Banner) was essential! Review collected by and hosted on G2.com.

What do you dislike about Resolver?

Some of the team do not find the system easy and clear to use.

There is a lot for guards to complete when submitting an incident. Some guards struggle with completing everything. Review collected by and hosted on G2.com.

What problems is Resolver solving and how is that benefiting you?

Resolver is helpful for tracking similar crimes on campus and identifying where we need to make changes to our guard coverage or security devices (cctv/alarms).

Resolver has been excellent for managing cases; linking reports, updating case notes, sharing with others investigating incidents related to the case....

Also helpful when reviewing incidents particular individuals have been involved in - monitoring for possible escalation of behaviours. Review collected by and hosted on G2.com.

Sarah E.

Director Safety, Security & Risk Management

Mid-Market (51-1000 emp.)

11/8/2024

"We love how Resolver have adapted different modules for our use"

4.5/5

What do you like best about Resolver?

The customer support and technical team are very responsive to our enquiries and problem solving when we try to integrate modules, making the modules easier to understand and use. Their patience as we learn to change things in the back-end has enabled us to utilize more of the program, adapting it for our needs. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

The only downside I perceive is the rigidity of some modules but as a relatively small user of the program we understand how some of our needs may not be met. Review collected by and hosted on G2.com.

Response from Allan Yue of Resolver

edit

We're thrilled to hear that you've had a positive experience with our customer support and technical team. We strive to make our modules easy to understand and use, and we appreciate your feedback about the rigidity of some modules.

Brian I.

SVP & Director of Corporate Security

Enterprise (> 1000 emp.)

10/23/2023

"Exceeds Expectations!"

5/5

What do you like best about Resolver?

I have enjoyed working and interacting with Resolver's staff. They have all been very professional, executed their job well and were genuine. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

The only bad thing I could thing of is that they do not have a local representative residing in Hawaii for easier interaction and support. Review collected by and hosted on G2.com.

What problems is Resolver solving and how is that benefiting you?

Resolver has provided us with an excellent enterprise-wide security incident reporting and investigations platform with easy to use configuration capabilities and report generating options. From a management of an investigations team stand point, it allows for easy oversight of investigator key reporting indicators and performance metrics to ensure individual and team investigation effectiveness and efficiency. Review collected by and hosted on G2.com.

Nicholas C.

Retail Asset Protection Manager North America at Patagonia

Enterprise (> 1000 emp.)

11/8/2024

"Our Resolver Experience Has Been Amazing"

4.5/5

What do you like best about Resolver?

Resolver Incident Management and Safety and Risk Management platforms have been amazing to work with and have been transformative to the way we do business. Implimentation was very smooth and the Resolver team was incredibly helpful throughout the process. Resolver Support has been amazing to work with as well, as they have helped us to refine the tool and troubleshoot any end user isseus that have come up. Overall, this program is very user friendly and easy to configure with little to no expertise required. Customer support has been above and beyond expectations. Review collected by and hosted on G2.com.

What do you dislike about Resolver?

Navigating through the tool can sometimes feel redundant, but it is entirely possible that we just aren't aware of the most efficient pathways yet. Review collected by and hosted on G2.com.

Response from Allan Yue of Resolver

edit

We're thrilled to hear that you've had an amazing experience with Resolver! Our team is dedicated to providing top-notch support and we're glad to hear that it has been beneficial for your business.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/12/2024

"Really insightful session"

4/5

What do you like best about Resolver?

Customisability and molding to requirements Review collected by and hosted on G2.com.

What do you dislike about Resolver?

Reporting limitations can be frustrating Review collected by and hosted on G2.com.

Response from Allan Yue of Resolver

edit

Thank you for sharing your positive feedback about Resolver's customizability. We apologize for any frustration caused by reporting limitations and are committed to addressing this issue. It's great to hear that Resolver is helping to transition you away from Excel and improve your workflow.