--- title: Resolver Reviews meta\_title: 'Resolver Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 179 reviews by the users' company size, role or industry to find out how Resolver works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 179 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- ### Resolver Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Resolver, appreciating its simplicity in managing issues and audits effectively. [(62 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497838&qs=pros-and-cons#reviews) Users value the **customization options** of Resolver, tailoring it effectively to their unique incident reporting requirements. [(41 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1496961&qs=pros-and-cons#reviews) Users highlight the **responsive customer support** of Resolver, which aids in effective problem-solving and integration assistance. [(40 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495668&qs=pros-and-cons#reviews) Users value the **structured approach** of Resolver, which enhances accountability and simplifies issue management and reporting. [(40 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497378&qs=pros-and-cons#reviews) Users appreciate the **structure and accountability** enforced by Resolver, enhancing audit and issue management processes effectively. [(39 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497109&qs=pros-and-cons#reviews) Users find that the **complexity** of Resolver requires significant time and resources for proper implementation and training. [(34 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495442&qs=pros-and-cons#reviews) Users emphasize the need for **improvement in UI and guidance** , citing confusion and overwhelming features in Resolver. [(26 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1494484&qs=pros-and-cons#reviews) Users note **limited features** in Resolver, particularly regarding bulk permissions and admin functionality, affecting usability. [(21 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495064&qs=pros-and-cons#reviews) Users struggle with a **steep learning curve** due to inadequate training and system limitations affecting overall usability. [(20 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1494896&qs=pros-and-cons#reviews) Users find Resolver's **limited functionality** requires extensive configuration and may not meet immediate needs effectively. [(20 mentions)](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495629&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Resolver ##### 1. Ease of Use Users value the **ease of use** of Resolver, appreciating its simplicity in managing issues and audits effectively. [ See 62 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497838&qs=pros-and-cons#reviews) See Related User Reviews ![Rafik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik V.") RV Rafik V. 4.0/5 "Centralized Platform Simplifies Risk Management" What do you like about Resolver? I find Resolver to be a robust and well-structured platform that centralizes risk management, incidents, and compliance, improving operational efficie ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you like about Resolver? Resolver demonstrates powerful capabilities to manage and track risks, compliance and incidents The app allows users to control and customize templa ##### 2. Customization Users value the **customization options** of Resolver, tailoring it effectively to their unique incident reporting requirements. [ See 41 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1496961&qs=pros-and-cons#reviews) See Related User Reviews ![Rafik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik V.") RV Rafik V. 4.0/5 "Centralized Platform Simplifies Risk Management" What do you like about Resolver? I find Resolver to be a robust and well-structured platform that centralizes risk management, incidents, and compliance, improving operational efficie ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you like about Resolver? Resolver demonstrates powerful capabilities to manage and track risks, compliance and incidents The app allows users to control and customize templa ##### 3. Customer Support Users highlight the **responsive customer support** of Resolver, which aids in effective problem-solving and integration assistance. [ See 40 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495668&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Allows to effectively complete tasks" What do you like about Resolver? The layout made it easy to navigate through different stages, it helped make the process of obtaining certifications from other users more effective, ![Kanchan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kanchan G.") KG Kanchan G. Small-Business (50 or fewer emp.) 5.0/5 "Helped me solve issues with Unibet" What do you like about Resolver? I was not even sure if anyone will listen to my concern. I was not getting free spins and the customer care was non-responsive. I was surprised that e ##### 4. Features Users value the **structured approach** of Resolver, which enhances accountability and simplifies issue management and reporting. [ See 40 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497378&qs=pros-and-cons#reviews) See Related User Reviews ![Rafik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik V.") RV Rafik V. 4.0/5 "Centralized Platform Simplifies Risk Management" What do you like about Resolver? I find Resolver to be a robust and well-structured platform that centralizes risk management, incidents, and compliance, improving operational efficie ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you like about Resolver? Resolver demonstrates powerful capabilities to manage and track risks, compliance and incidents The app allows users to control and customize templa ##### 5. Helpful Users appreciate the **structure and accountability** enforced by Resolver, enhancing audit and issue management processes effectively. [ See 39 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1497109&qs=pros-and-cons#reviews) See Related User Reviews ![Rafik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik V.") RV Rafik V. 4.0/5 "Centralized Platform Simplifies Risk Management" What do you like about Resolver? I find Resolver to be a robust and well-structured platform that centralizes risk management, incidents, and compliance, improving operational efficie ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you like about Resolver? Resolver demonstrates powerful capabilities to manage and track risks, compliance and incidents The app allows users to control and customize templa ### 5 Cons or Disadvantages of Resolver ##### 1. Complexity Users find that the **complexity** of Resolver requires significant time and resources for proper implementation and training. [ See 34 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495442&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you dislike about Resolver? Resolver calls for extra resources and time to deploy and execute the app There is minimal search capabilities, where tracing historical reports is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Resolver finally made risky reviews feel calm instead of chaotic" What do you dislike about Resolver? The flexibility comes with a learning curve. During the first few weeks, setting up workflows and reports took more time than expected, and some confi ##### 2. Improvement Needed Users emphasize the need for **improvement in UI and guidance** , citing confusion and overwhelming features in Resolver. [ See 26 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1494484&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 3.5/5 "Solid for Centralizing Risk & Control Tracking—A Big Step Up from Spreadsheets" What do you dislike about Resolver? The number thing that they should work on is the UI. It feels old and new generation users may find it outdated. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Improved Accountability and Visibility Across Audit and Risk Processes" What do you dislike about Resolver? Resolver is powerful, but it's not something you can fully use on day one. Some workflows require configuration before they align with internal proces ##### 3. Limited Features Users note **limited features** in Resolver, particularly regarding bulk permissions and admin functionality, affecting usability. [ See 21 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495064&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for Audit Centralization, but Needs Better Word Integration and PDF Editing" What do you dislike about Resolver? I've encountered some issues with the Microsoft Word web app, as it seems to have a few bugs. However, Resolver support is currently working to addres ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Relax with Best Risk Intelligence solutions provider software.!" What do you dislike about Resolver? The Resolver is the best tool ( Software ) for risk intelligence solutions providers. But, sometimes I believe for little complex to navigate and othe ##### 4. Learning Curve Users struggle with a **steep learning curve** due to inadequate training and system limitations affecting overall usability. [ See 20 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1494896&qs=pros-and-cons#reviews) See Related User Reviews ![Rafik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik V.") RV Rafik V. 4.0/5 "Centralized Platform Simplifies Risk Management" What do you dislike about Resolver? The platform has many powerful features, so it takes some time to learn and configure everything properly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Resolver finally made risky reviews feel calm instead of chaotic" What do you dislike about Resolver? The flexibility comes with a learning curve. During the first few weeks, setting up workflows and reports took more time than expected, and some confi ##### 5. Limited Functionality Users find Resolver's **limited functionality** requires extensive configuration and may not meet immediate needs effectively. [ See 20 mentions ](https://www.g2.com/products/resolver/reviews?filters%5Bsentiment_snippet%5D=1495629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Powerful Risk, Compliance & Incident Management with Impressive Client Satisfaction" What do you dislike about Resolver? Resolver calls for extra resources and time to deploy and execute the app There is minimal search capabilities, where tracing historical reports is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Improved Accountability and Visibility Across Audit and Risk Processes" What do you dislike about Resolver? Resolver is powerful, but it's not something you can fully use on day one. Some workflows require configuration before they align with internal proces DR David R. Cyber security and IT auditor Enterprise (\> 1000 emp.) 5/31/2024 "Mature, highly configurable GRC solution" 3.5/5 What do you like best about Resolver? The support team at Resolver are excellent. The platform is immensely configurable. Review collected by and hosted on G2.com. What do you dislike about Resolver? Due to the various ways in which the system can be used, it can have a steep learning curve. The licensing model was unnecessarily complex. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Creating the GRC ecosystem and integration between compliance requirements and audit, and the overall IT Risk management program. Review collected by and hosted on G2.com. Show More Response from Allan Yue of Resolver [Editedit](https://www.g2.com/survey_responses/resolver-review-9729680/official_response/edit) We're glad to hear that you find our support team excellent and our platform highly configurable. We understand that the complexity of the system can be challenging, and we are continuously working to improve user experience and simplify the licensing model. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 11/2/2023 "Outdated, needs overhaul, not intuitive and is cumbersome, too many pay ala carte options" 1.5/5 What do you like best about Resolver? The account management staff is highly professional and willing to work with you. There is a large support network to assist with problems and issues on the platform and response time is fairly quick. When an incident is completed, it’s easy to roll up the report. Also, seems there is good data protection on the system. Review collected by and hosted on G2.com. What do you dislike about Resolver? Resolver is the “cookie monster” and you have to continue to feed it data to get data back. If you don't purchase the portal intake program there is a lot of time spent doing manual administrative labor. Setting up formatting and running reports is non-intuitive, to the point that you have to put in support tickets that could take days to get completed. The program seems far outdated compared to other platforms on the market. Also, this is a classic program where additional capabilities are sold to the customer ala carte. The data output is only as good as what is inputted. There is no algorithm to capture data that might be missed, which is done manually, unless of course you purchase that capability separately, and even then it may not be captured. I discovered recently that Resolver doesn't come with a standard intake portal that has to be purchased separately, along with various styles of reports in the dashboard program. I was looking to run a global heat map for incidents, and of course that’s another ala carte capability. Areas where this program requires improvement: Ease of setting up templates and data flowing through various other template; linking incidents together automatically and not manually (you often have to remember the other incidents or do manual searches); OCR without having to purchase additional ala carte functions; Reporting: one report I had to get assistance on to run could not total up recoveries and losses on the same form because that capability was not available (how is that possible in 2023?); Thel ink analysis could be much better and more intuitive, if you don’t know how to run it, can be highly confusing (again this is manual, it’s not doing any special analysis other than what data you put in); Putting together a special report is complicated, confusing, and cumbersome, again, non-intuitive; Requires a lot of training to understand the platform; Highly outdated. There are much better user friendly options on the market, this would not be my first choice. This platform has significantly increased administrative work in my program instead of reducing it, and due to the manual nature of data input, I often feel I’m missing data points that could be useful. I believe there is a large support network for Resolver due to the program being difficult to set up and understand. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Resolver causes more problems than solving them. I spend lenghy times doing Resolver's work for it. Too much adminsitrative work. Review collected by and hosted on G2.com. Show More Response from Allan Yue of Resolver [Editedit](https://www.g2.com/survey_responses/resolver-review-8806974/official_response/edit) Thanks for taking the time to share your review. We'll make sure that we will pass along your input to our product team but please feel free to reach out directly and we would be more than happy to help you. We're always working on new features and improvements and your feedback is much appreciated. Current UserValidated ReviewerIncentivizedSource: Seller invite TC Tony C. Mid-Market (51-1000 emp.) 10/23/2023 "Customizable GRC software with great customer support." 5/5 What do you like best about Resolver? Customization of reports is the first thing that drew me to Resolver. Our executive members greatly desire the end-user-friendly reports. Customer support is excellent. Anytime I have an issue they are always ready to help and will often hop on a conference call to share screens so I can understand things better. Review collected by and hosted on G2.com. What do you dislike about Resolver? I enjoy most things; however, learning the nomenclature of settings, reports, and forms can be overwhelming at times as I am only making ad-hoc changes on the fly to permissions or documents. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? A unified library helps Audit and Risk departments work on risk assessments together. Our previous GRC solution was very 'siloed' and created additional work using one risk over multiple assessments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") AI Verified User in Investment Management Small-Business (50 or fewer emp.) 12/21/2023 "An intuitive and integrated risk intelligence platform" 5/5 What do you like best about Resolver? The Resolver platform is high customisable which has allowed us to focus simplicity of process initially with a plan to introduce additional features in the future - when our users are more familiar with risk and compliance management. I was well supported through the business requirements gathering and UAT phases of our project which made the implementation of the system easy and pain free. Review collected by and hosted on G2.com. What do you dislike about Resolver? Some of the Administration is beyond my capability but that is only a small grievence. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? We did not have a risk system in place before Resolver. We know have a fully integrated ERM System which allows me to provide clear and succint information on risks, controls, incidents and issues to my key stakeholders. The useability of Resolver has also given me confidence to deploy the system to all employees in the organisation with little training. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/25/2023 "Good experience using Resolver." 4/5 What do you like best about Resolver? It is an easy to use and navigate platform. Resolver has a good customer services and enterprise solutions team which provided helpful guidance when we implemented the various Resolver platform. There are also different features within the platforms which are easily accessible and well structured. This definitely helped support our organization's risk management. Review collected by and hosted on G2.com. What do you dislike about Resolver? No big pain points so far. Some modifications we would like to make (e.g. changes in risk calculations) may require back-end updates from the Resolver team as opposed to being able to do them ourselves. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Resolver provides us with a centralised database where we can identify, document, and assess risks across the whole organization. It also allows us to track issues and actions to mitigating the risks and enhacing our internal controls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![melissa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "melissa G.") MG melissa G. Q Mid-Market (51-1000 emp.) 6/3/2021 "User Friendly" 4/5 What do you like best about Resolver? Resolver is very easy to use and navagiate. Review collected by and hosted on G2.com. What do you dislike about Resolver? There are times when it is challenging to locate specific cases. I've also notice when you search a person and all their cases; you are not able to toggle back and forth. Review collected by and hosted on G2.com. Recommendations to others considering Resolver: Alway Demo first and ensure it's customizable to your needs. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? We use Resolver to track and report all incidents and complaints within our Health Centers. It's easy to pull reports. However, data information is not always easy to locate. Review collected by and hosted on G2.com. Show More 6/7/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Enterprise (\> 1000 emp.) 5/17/2024 "Good product for Incident Management" 4/5 What do you like best about Resolver? Can be customized exactly to the needs to the customer Review collected by and hosted on G2.com. What do you dislike about Resolver? Can take a little bit of time for non experienced users to get used to it Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Resolver is solving the problem of documenting all activity which takes place at our locations which is required by regulatory authorities Review collected by and hosted on G2.com. Show More Response from Allan Yue of Resolver [Editedit](https://www.g2.com/survey_responses/resolver-review-9668221/official_response/edit) Thank you for sharing your positive experience with Resolver. We appreciate your feedback about the learning curve for new users, and we are continuously working to improve our user experience and provide resources for training and support. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 10/24/2023 "Risk & Compliance system highly customizable" 5/5 What do you like best about Resolver? The flexibility of customisation is key to be able to support the team and evolve as the business do. The Resolver Support team is also very reactive and efficient in providing solutions and fixes. Functionnalities enhancements are consistently being offered. Review collected by and hosted on G2.com. What do you dislike about Resolver? The challenge that come with high customization and functionalities enhancements is to have enough resources (time, people) to allow for re-design and continuous enhancements. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Resolver allows for a centralised repository of key data, documents, roles and responsibilities, tracking of audit trails/reviews/progress/completion, etc. Resolver is also providing a corporate-wide self-serve tool to reduce administrative tasks for the Compliance team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 6/4/2021 "Constantly improving and brilliantly useful" 4.5/5 What do you like best about Resolver? The UI is heavily customisable and intuitive to use when set up correctly. Their support team are very knowledgable and quick to respond when help is needed. This being an online platform access is never an issue and it works well on mobile too. Review collected by and hosted on G2.com. What do you dislike about Resolver? With the heavy customisation I have in place some of the features don't work as well as I would hope and the initial set up took months longer than originally promised, with mixed results. Further development has been required and is still needed to get it to a satisfactory finished state. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Using the Core platform we now have a platform that houses both or Incident and Risk Management platforms and allows us to build relationships between the two. This adds much needed depth and reasoning to incident investigations and allows us to feed real time Risk detail into our reports. It also allows us to feed real time incident data into our hazard reviews. Having used the system now for a number of years, we have become familiar with the refinements and customisations we can add to the user experience. In addition, Resolver have released numerous feature upgrades and additions. For both of these reasons, the user experience we now have with the platform is now far more polished than it was a few years ago. Review collected by and hosted on G2.com. Show More 6/23/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 5/17/2024 "Great IM platform" 5/5 What do you like best about Resolver? Reports/dashboards are great. Tracking incidents and loss values Review collected by and hosted on G2.com. What do you dislike about Resolver? Report building is not intuitive and you don't know if you're getting incorrect data sometimes given it's complicated. Review collected by and hosted on G2.com. What problems is Resolver solving and how is that benefiting you? Tracking incidents and losses from shoplifting Review collected by and hosted on G2.com. Show More Response from Allan Yue of Resolver [Editedit](https://www.g2.com/survey_responses/resolver-review-9668220/official_response/edit) Thank you for your positive feedback on our reports and dashboards. We're happy to hear that Resolver is effectively assisting you in tracking incidents and losses from shoplifting. 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