Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests. Review collected by and hosted on G2.com.

We are sometimes slow to adopt the latest improvements - Espressive could do better in promoting cool new features! Review collected by and hosted on G2.com.

I have plenty of good things to say about Barista. First, off the Barista Shop is amazing. It's an easy way for users to see what softwares we offer and can easily request a software. Barista have deflected many common support IT tickets, as it answers commonly asked questions or create a ticket upon request for certain things needed. Automation is defintely one of the key highlight allowing the Tech Team to be more hands off. Barista serves as a great self service tool, giving back the IT Team time and resources to dedicate to other tasks. We have also integrated Barista into our Slack Help Desk Channel and it is particularly popularing, getting tons of traction daily. In addition, I would like to thanks the Espressive Team especially Dylan for the continuous support training our internal Tech Team and assisting us with building our Barista. Review collected by and hosted on G2.com.

Barista is a great tool, but need to keep in mind that it is still conintiously being developed. But upside is that the support and engineer Espressive Team are really quick to address concerns and features requested! Excellent Team. Review collected by and hosted on G2.com.

Resolve is one its kind tool which has helped us in managing our end to end operations of our business. Creating the workflows of our old as well as new projects has helped us a lot and on top their support team are very supportive to make you learn how you can work around this tool. Review collected by and hosted on G2.com.

The only issue that I as well as my team members complain about is the tool being slow in its response. As a company, they need to work on this feedback. Review collected by and hosted on G2.com.

Being able to automate requests in order to empower our employees to self service their requests as much as possible. Review collected by and hosted on G2.com.

We are at the forefront of using Barista and trying to utilize all the features that come with Barista. This was painful as some of the features like the mailing list automation was created but were still very buggy. However, the results of getting it implemented will continue to save us time in the fututre. Review collected by and hosted on G2.com.

Easy to work with, implement and expand the use across new use cases. Supportive success team Review collected by and hosted on G2.com.

No downside, so far very responsive and willing to work to add new features to the platform Review collected by and hosted on G2.com.

Support and flexiblity of the application with service desk. Ability to utilize existing data from multiple sources is a great plus to this application. Support teams are good. Review collected by and hosted on G2.com.

Sometimes the logic and implementing the right flows. It would be good to have some more detailed documentation that gets down to a granular level some of the configurations. Review collected by and hosted on G2.com.

I LOVE how easy it has been to integrate with Espressive Barista. It's customizable, super easy to use, and the team behind the application is VERY, very supportive. Review collected by and hosted on G2.com.

I don't have much to say in terms of dislike. I guess I dislike that we did not use them sooner. Review collected by and hosted on G2.com.

hi Team, this is Sivakumar from BT. we have started using the resolve from 6.0 version. Now we have upgraded to 6.5.0.8. Resolve automation speed and load balancing got improved drastically. Now Resolve has more capabilities in developing Automations.

Admin reports capabilities increased. This is giving more details about the Stats.

over all Resolve automation is really good and for implementing the automation. this will reduce the manual effort. Review collected by and hosted on G2.com.

Though resolve tool is really good automation. there is a lot of possibility of improvement.

1. Testing can be extended to all databases

2. found issues related to Database Filters.. Review collected by and hosted on G2.com.

The integration that Espressive Barista provides right out of the box makes this an extremely powerful Customer Experience tool. Review collected by and hosted on G2.com.

I don't have any dislikes. It's fulfilled all our needs. Review collected by and hosted on G2.com.

I just finished my training, so I don't have any own projects at the moment. Most of all, I like the building block principle with which Resolve works, which means that you don't need a lot of programming knowledge. Review collected by and hosted on G2.com.

I wouldn't say that there are any big mistakes. All works fine. The only thing that bothered me a little was that the training is only offered in English, so I often needed longer than average to understand the contents. Review collected by and hosted on G2.com.