I appreciate the dashboard and the variety of information ResellerRatings includes. It's much more than just a tool to collect reviews. Review collected by and hosted on G2.com.

There's really nothing that stands out in terms of something I dislike. Review collected by and hosted on G2.com.

The ability to reach each customer that places an order is great and allows us to assist and follow up on every customer experience. Review collected by and hosted on G2.com.

None so far, we are very happy with the service Review collected by and hosted on G2.com.

The platform is very easy to use and its customer support is top-notch. Review collected by and hosted on G2.com.

It'd be nice to be able to hold reviews for 30 days to resolve customer service issues before post goes live. Review collected by and hosted on G2.com.

I find reseller ratings to be a suitable review platform. My favorite feature being that our users find it easy to use and also independant and trustworthy - which is most important to us. Review collected by and hosted on G2.com.

I dislike the fragmented world of thrid party reviews. There is not a clear winner. Also this software favors individual product or pdp pages which is something a little different than the category level reviews we need most. Review collected by and hosted on G2.com.

We love reaching out to all of our customers to get accurate feedback to improve the shopping experience. While no one likes to see poor reviews, it provides us an opportunity to make any issue right with our customers. Review collected by and hosted on G2.com.

Initially, it can be challenging to navigate the website. The information is all there, but you have to know where to click. I wish the e-mail template used were more customizable as well. Review collected by and hosted on G2.com.

The reviews truly capture our customers feedback and help build trust on our website and social channels. Review collected by and hosted on G2.com.

I wish I could more easily turn the reviews into branded sharable pieces. The backend allows very minimal design changes for the image reviews. Review collected by and hosted on G2.com.

We use ResellerRatings for over 10 years, and we collected a lot of customer reviews to improve our service, so I would like to recommend it to others. Review collected by and hosted on G2.com.

Popup window size and position are not able to customize, it overwrites other important information. Review collected by and hosted on G2.com.

This is a relatively easy-to-use product for reviews management. One has the option to reply to the customer both publicly and privately depending on the situation and there is the option to tag reviews based on the issues experienced by the customer. Review collected by and hosted on G2.com.

Initially, there were some reply editing issues (starting a new paragraph with "Enter" was impossible and messed up the reply), but this was eventually fixed, and using the tool is now relatively easy. The review volume we receive compared to the invitations sent is considerably lower than on Trustpilot. Review collected by and hosted on G2.com.

Response times from the account support teams are quite exceptional. They continually are optimizing their offering to incorporate industry-specific problem areas relating to store reviews. Review collected by and hosted on G2.com.

As with other online store review websites, it feels like they profit from websites attempting to gather larger crowds of reviewers versus the very few who may have had a poor experience but feel the need to voice their opinion across multiple review sites. Review collected by and hosted on G2.com.

In my experience, the reps are very helpful and want you to succeed. They also take feedback and act on it pretty quickly. Review collected by and hosted on G2.com.

The dashboard is super confusing and unintuitive. Not necessarily their fault, but Reseller ranks a lot lower than other review sites on Google. Review collected by and hosted on G2.com.