The onboarding and support we have received is, so far, the best thing about Reseller Ratings. There is a large selection of tools and features. One of the most unique is the Amplify feature, to spread the reviews over many different sites, not just ResellerRatings.com. Review collected by and hosted on G2.com.

The Dahsboard is a little messy and hard to navigate at first. There is definitely a learning curve to find all the tools and what each of them does. and while the live person support is great, their Help documentation needs updating BADLY. I could easily find answers to many of my questions with a quick query in their Knowledge base, but there are a limited number of articles and many are outdated. Review collected by and hosted on G2.com.

I appreciate the overall view and the in-depth review analysis tools that the RR platforms provide. These tools help my teams better understand customer behavior and sentiment and provide actionable results. Review collected by and hosted on G2.com.

While I am sure it is a limitation of the review ecosystem, it would be beneficial to consolidate all major review platforms into one dashboard for review and actioning/responding. Review collected by and hosted on G2.com.

Reseller Ratings offers a nice suite of review options, collection options, modals, and widgets to help build credibility with customers and prospects. A dedicated account manager is available to assist as well. Review collected by and hosted on G2.com.

Certain critical features like active review collection and the ability to flag reviews for inaccurate content are only available with paid subscription options. Review collected by and hosted on G2.com.

The support from the team and the visibility into the dashboard is very helpful! Review collected by and hosted on G2.com.

Dashboard should have some security features like 2FA available. Review collected by and hosted on G2.com.

Allows us to easily manage and respond to reviews and flag those that do not come from legitimate customers. We feel comfortable using them as our preferred source of customer feedback. Review collected by and hosted on G2.com.

Sometimes flags are rejected for no apparent reason, and it takes multiple flagging attempts before it is properly read and appropriately handled by the RR staff. Review collected by and hosted on G2.com.

Reseller Ratings is a user-friendly platform and I love the features it has that allow us to better understand customer pain points. Review collected by and hosted on G2.com.

The bugs and glitches on the site make it difficult to work with at times. Some features, i have to constantly refresh to use. Sometimes basic data on the dashboard doesn't load and we have to refresh, or click other tabs for the information to display. Review collected by and hosted on G2.com.

Resellerratings connects to our site through a Pixel. This makes it an easy and automatic process to ask for customer reviews of our service. Because every single one of our customers receives a survey we get a much higher number of reviews than when we were asking for Google reviews manually. It really saves us time. Review collected by and hosted on G2.com.

I am happy with the service. I suppose I do not enjoy paying the monthly fee...haha. I do at times have customers that violate the terms of submitting a valid review. There have been a few times that there have been some valid reviews that never went live because the customer did not see the activation email from resellerratings. Review collected by and hosted on G2.com.

Reseller Ratings is incredibly easy to work with. Our site is a bit "customized," and ResellerRatings had no issue getting us up and running in just a matter of hours. They are very helpful when setting up new features and continuously add new things for us to use Review collected by and hosted on G2.com.

The only thing that could use an update is their dashboard. More stats, recent reviews, reviews to potentially reach out to would be something I'd like to see in the future. Review collected by and hosted on G2.com.

The system is fast and easy to pick up with little to no lag time in getting your review approved or posted. They make replying to the customers super easy and if you have any issues they are fast to work with you and get them fixed. Review collected by and hosted on G2.com.

I really can't say we truly dislike anything about Reseller we made a change to a new system to get reviews from the customers, right after they place an order, and it's even better now. Review collected by and hosted on G2.com.

We've gained a tons of real feedback from our customers, and many of them helped us become better and better. Review collected by and hosted on G2.com.

We wish slack notification integration is available so we could share the real-time feedback with other colleagues in the company. Review collected by and hosted on G2.com.