--- title: LogMeIn Rescue Reviews meta_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews **Vendor:** GoTo **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About LogMeIn Rescue LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. ## LogMeIn Rescue Pros & Cons **What users like:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. (5 reviews) - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. (4 reviews) - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. (4 reviews) - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. (3 reviews) - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. (2 reviews) - Easy Connection (2 reviews) - Management Efficiency (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. (3 reviews) - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. (2 reviews) - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. (2 reviews) - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. (2 reviews) - Users often face **application crashes and poor support** , complicating account management across multiple platforms. (1 reviews) - Users report frequent **app crashes** and poor support, leading to frustration with account management across platforms. (1 reviews) - Users experience **complex administration** issues, with account management across multiple portals and dissatisfaction with customer support. (1 reviews) - Users report **connection issues** with LogMeIn Rescue, highlighting a need for improved stability during remote sessions. (1 reviews) - Users report **connectivity issues** with LogMeIn Rescue, highlighting the need for improved connection stability. (1 reviews) - Difficulty (1 reviews) ## LogMeIn Rescue Discussions - [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) - 1 comment, 1 upvote - [View LogMeIn Rescue pricing details and edition comparison](https://www.g2.com/products/logmein-rescue/reviews?page=17§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A29%3A02+-0500&secure%5Bsession_id%5D=1889f506-9d66-4d97-a1e7-d642726a603f&secure%5Btoken%5D=b26f31cd620e19b076107783f1e4755a5e151d9ad1898e4eadfec22de6499f9d&format=llm_user) ## LogMeIn Rescue Integrations - [Agiloft Contract Management Suite](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## LogMeIn Rescue Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - SLA Management - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Content - Remote Video Support** - Content Management - Instruction **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top LogMeIn Rescue Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,026 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (695 reviews)