It is super simple and convenient for our IT Department to login and fix whatever is going on with our computers. It doesn't have to be downloaded; it can be accessed online, which makes it great for when you're having issues working remotely from your own computer. Review collected by and hosted on G2.com.
There are multiple pop-up boxes that you have to approve before you can actually screenshare, but they really aren't too bad. Review collected by and hosted on G2.com.
191 out of 192 Total Reviews for LogMeIn Rescue by GoTo
Overall Review Sentiment for LogMeIn Rescue by GoTo
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GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. Review collected by and hosted on G2.com.
As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure Review collected by and hosted on G2.com.
Fastest response by customer support to solve issues either by remote support or remote desktop support. Solve customer issue and connecting to client computer without hassle. Review collected by and hosted on G2.com.
No dislike for now. I have use it everyday for 3 years and found nothing to complaint. Review collected by and hosted on G2.com.
LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years. Review collected by and hosted on G2.com.
LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows. Review collected by and hosted on G2.com.
LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. Review collected by and hosted on G2.com.
UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . Review collected by and hosted on G2.com.
LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. Review collected by and hosted on G2.com.
It slows down the performance of the computer that you are logged into. Review collected by and hosted on G2.com.
It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving Review collected by and hosted on G2.com.
Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had Review collected by and hosted on G2.com.
The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting.
The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it.
The support is not much required but seems to be quick and accessible. The implementation being smooth as well.
Though we didin't sign up for any integrations, but it seems to be effective as well. Review collected by and hosted on G2.com.
I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses. Review collected by and hosted on G2.com.
It was imperative to use in our job, our clients really liked using it and it was generally very reliable Review collected by and hosted on G2.com.
I think the user experience could be improved - sometimes it's hard to see if a session has been started, or which button to click to resume Review collected by and hosted on G2.com.
Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times Review collected by and hosted on G2.com.
Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago... Review collected by and hosted on G2.com.
There is link and code to share with user. When the admin credentials used the screen is not visible to user. Easily able to install application in the user. Securely setup with several steps foer permission from user side. Globally accepted app for professionals in service desk, technical support. The unmute, chat option are great to connect with users. Overall, I love working with the logmein. Review collected by and hosted on G2.com.
There is no dislike things while using this app. Review collected by and hosted on G2.com.
