Harshil S.
HS
Harshil S.
Technical Project Lead
Enterprise (> 1000 emp.)
"Excellent application for Field Technician"
5/5
What do you like best about Resco – Mobility & Productivity?

Resco application offers increased mobility by enabling access to critical business information on the go, leading to faster decision making and enhanced productivity. It provides online and offline both mode for the users. It is very easy to use application. Using woodford we can easily customise as per the business requirements. Resco helps organizations leverage mobile technology to drive productivity and stay competitive in today's fast-paced business landscape. In day to day life we can use this application and being a customer we can easily provide support to the clients. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

I dont have much dislike about the application but when we receive updates from microsoft at that time user needs to delete the data and use the application which is time consuming. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

Thank you for your feedback, Harshil! To better understand the need for full sync and provide guidance, please contact us via our support portal.

HE
Henry E.
Customer Success Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"The best way for boosting productivity in field service management"
3.5/5
What do you like best about Resco – Mobility & Productivity?

The aspect that I find most appealing about Resco – Mobility & Productivity is the mobile app as it is a comprehensible application that allows our team to view and edit the data without leaving the workplace. The offline feature is pronounce, one can write off and off without being disturbed due to poor network coverage. Furthermore, many more features have been provided in the software to specifically suit the tasks required for field service and this has certainly enhanced the performance and effectiveness at work. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

A disadvantage of Resco – Mobility & Productivity is that it heavily loads the device’s resources, and may sometimes slow down on older devices. This has at times caused a problem especially when our field team requires fast access or input of information. Also, due to the nature of customer support most of the time it takes a long time to get an answer to your problem in case of an emergency this can be really inconvenient. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

We’re happy to hear that Resco helps your team stay productive and efficient in the field! For the best performance, we recommend using up-to-date devices, as older hardware may experience slower response times.

Our support team always strives to respond quickly and assist as soon as we have the necessary details.

Lukáš .
L
Lukáš .
Predstaviteľ manažmentu
Mid-Market (51-1000 emp.)
"Mobile CRM is an application with huge potential"
4.5/5
What do you like best about Resco – Mobility & Productivity?

What I like most is the possibility of adapting the application to specific company processes, the inclusion with the power platform and the quick response of the application's user environment. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

That there are few ready-made case studies and default templates. Review collected by and hosted on G2.com.

Verified User in Food Production
AF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Resco is a good platform that allows salesforce to perform daily activities."
4/5
What do you like best about Resco – Mobility & Productivity?

One of the advantages is definitely the native integration with Dynamics CRM. This makes very easy to customize the tool and manage developments. In addition, the support provided by Resco is very professional, helpful and provides quick response to reports or requests. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

Unfortunately, Resco is not the most suitable platform for our type of business, lacking the features that distinguish an order-taking tool (we need to use it also for this type of activities) Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

Thanks for your feedback! We’d love to hear more about the order-taking features you need so we can see if Resco can support them.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"User friendly, simple to customize, and amazing support staff"
5/5
What do you like best about Resco – Mobility & Productivity?

Overall, it's very intuitive to customize and I was able to learn how to customize on my own or through the wiki articles posted. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

I wish there was more flexibility around HOW entities or fields get synced, in terms of if there are any entities or fields that need to sync before others. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

Thanks for the feedback! We appreciate the suggestion on syncing flexibility, if you haven’t yet, feel free to submit it as a feature request so we can better track it.

AS
Aakash S.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Very useful for field service and wonderful"
4.5/5
What do you like best about Resco – Mobility & Productivity?

It's offline and designing features are best also has coding parts like less coding because of rules.

It is extremely wonderful for field service technicians.

It is effortless and less coding for developers. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

Sync filters are taking a too much time. Review collected by and hosted on G2.com.

Deanne D.
DD
Deanne D.
Senior Business Systems Analyst / CRM System Administrator
Mid-Market (51-1000 emp.)
"Resco is best platform for our 200 service technicians"
5/5
What do you like best about Resco – Mobility & Productivity?

Resco is highly customizable and the tools to do so are very user friendly, even for non-developers. The UI is fantastic! Their support and wiki are tops as well. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

Only that it is a separate license from our Microsoft Dynamics platform. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

While Resco is not a Microsoft reseller, our support team can guide you with licensing and integration questions to help you get the most out of your Dynamics platform.

MS
Markus S.
CDO
Mid-Market (51-1000 emp.)
"The software is fully developed and works."
2.5/5
What do you like best about Resco – Mobility & Productivity?

The software is sophisticated and works. The offline capability and easy adaptation to the CRM functions is a massive advantage! Developed and works. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

In my opinion, the usability and interface are no longer up-to-date. Other apps are significantly more modern in this regard. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

Thank you for your feedback! We are continuously updating the UI and have plans to refresh the visuals to keep the interface modern and user-friendly.

Brice A.
BA
Brice A.
Consultant Salesforce☁️ | 3x Salesforce Certified
Mid-Market (51-1000 emp.)
"an excellent customizable app adapted to meet offline constraints"
5/5
What do you like best about Resco – Mobility & Productivity?

easy of use and setup is the biggest asset Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

the user interface design could be improved Review collected by and hosted on G2.com.

Tanios K.
TK
Tanios K.
Director of Technical and Consulting Services
Mid-Market (51-1000 emp.)
"Reliable and easy to configure platform for offline mode"
5/5
What do you like best about Resco – Mobility & Productivity?

Reliable and easy to configure platform for offline mode.

A client that needs offline mode must have Resco in my opinion. Review collected by and hosted on G2.com.

What do you dislike about Resco – Mobility & Productivity?

Downside is the cost. Client needs to be convinced that platform capabilities are really unique (offline) in order to pay.

Unfortunately the competition (who are partners of Resco, namely Microsoft and Saleforce) promise the offline mode for free, but under-deliver slow and buggy offline features. Review collected by and hosted on G2.com.

Response from Dominika Fischerova of Resco – Mobility &...

Thanks for the review! We're glad Resco meets your offline needs. We understand the cost concern and appreciate you seeing the value it brings.