The form designer is very powerful. I can design an offline form that can do anything the customer is asking for. The tools for report design and managing users are very well designed. The API works perfectly and I can configure the backend database to any need we have. Support is very quick and always have a useful answer. Resco is constantly adding new capabilities to the plaform, there by keeping it up to date with the latest trends. All in all, the perfect offline mobile solution. Review collected by and hosted on G2.com.
Some functions are not the most intuative so it can be a lot of trial and error before I get it. ( but i always figure it out in the end ) Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for Resco – Mobility & Productivity
Overall Review Sentiment for Resco – Mobility & Productivity
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I think the best thing with Resco is that it maintains the connection of my team, even if we are not in one place. The app works perfectly with other tools we use such as Microsoft Dynamics and it keeps them in sync, automatically, and at our fingertips. They let you access critical information, collaborate with others without being tied to the office, and manage tasks all in an easy to access format. I also appreciate receiving the offline functionality when we’re in places where the signals are bad. Review collected by and hosted on G2.com.
Starting off with Resco can be a bit tricky. If you’re new to the platform, you may find it a bit challenging. It’s chock full of useful features, but it takes some time to understand how to customize everything to your unique particulars. The learning process is way easier when you have better onboarding resources as you have step by step guides for users to quickly get familiarized with the app. Review collected by and hosted on G2.com.
The flexibility built to which allows you to do almost everythinn you want.....85% from their configurator! Only need Javascript for very specific things. In fact our latest build to our service personnel has practically no java.
Also, their service and support is excellent. Very nice people to work with.
I love that they are continually updating and working on ways to help the users. Review collected by and hosted on G2.com.
The only thing that comes to mind is it can be difficult dealing with Microsoft's MFA....although that is more a Microsoft thing then a Resco thing.
Also, using the sync filters for Sharepoint can be challenging....although their support team was able to get us the correct setup. We just don't change the sync filter setup. Review collected by and hosted on G2.com.
I like it's sync performance and smoothness beacause compare to microsoft field service app it is very smoth for user to collect data and then sync to crm dynamice 365.
Another feature which I like it offline mode so in offline mode the user can collect the data of customer without having internet connection.
easy to implement any custom functionality using javascript and business rules.
Customer support is also very nice.
It's inbuilt integration with dynamics crm. Review collected by and hosted on G2.com.
1. Currently it does not support the Azetech barcod scanner which is needs of many organizationto scan that Azetec barcod to retrive Product number.
2. Another thing is sync time is more when there is huge data, so that sync time needs to be reduced for users.
3. it should have connector like 3'rd party API calling connectors to send or receive data to and from external system apart from CRM. Review collected by and hosted on G2.com.
Thus, the major advantage of Resco is that it helps to increase field activity as it allows getting necessary data right away. They enable the management of customer information through integration with our CRM system when on the move. There is one more feature – offline mode is especially helpful to our team to work with no internet connection but being able to synchronize later. We have found this capability to be far more efficient and accurate than the previous ways used for such tasks. Review collected by and hosted on G2.com.
There is the disadvantage of the user interface of Resco in that it is not easy to understand especially for first time users. There are a lot of features and customization and sometimes people just joining the team get distracted and measurable productivity is compromised. Further, while there is a satisfactory integration with our CRM there are sometimes issues with syncing which creates issues regarding our data that can take a considerable amount of time to solve. Review collected by and hosted on G2.com.
With Resco, you have an app for all devices, for all operating systems, that easily takes your CRM data offline. Next to thta, the built in routeplanner offers great added value. Review collected by and hosted on G2.com.
Sometimes, when new versions are launched, some issues may arise. Review collected by and hosted on G2.com.
Resco application offers increased mobility by enabling access to critical business information on the go, leading to faster decision making and enhanced productivity. It provides online and offline both mode for the users. It is very easy to use application. Using woodford we can easily customise as per the business requirements. Resco helps organizations leverage mobile technology to drive productivity and stay competitive in today's fast-paced business landscape. In day to day life we can use this application and being a customer we can easily provide support to the clients. Review collected by and hosted on G2.com.
I dont have much dislike about the application but when we receive updates from microsoft at that time user needs to delete the data and use the application which is time consuming. Review collected by and hosted on G2.com.
The aspect that I find most appealing about Resco – Mobility & Productivity is the mobile app as it is a comprehensible application that allows our team to view and edit the data without leaving the workplace. The offline feature is pronounce, one can write off and off without being disturbed due to poor network coverage. Furthermore, many more features have been provided in the software to specifically suit the tasks required for field service and this has certainly enhanced the performance and effectiveness at work. Review collected by and hosted on G2.com.
A disadvantage of Resco – Mobility & Productivity is that it heavily loads the device’s resources, and may sometimes slow down on older devices. This has at times caused a problem especially when our field team requires fast access or input of information. Also, due to the nature of customer support most of the time it takes a long time to get an answer to your problem in case of an emergency this can be really inconvenient. Review collected by and hosted on G2.com.
What I like most is the possibility of adapting the application to specific company processes, the inclusion with the power platform and the quick response of the application's user environment. Review collected by and hosted on G2.com.
That there are few ready-made case studies and default templates. Review collected by and hosted on G2.com.
One of the advantages is definitely the native integration with Dynamics CRM. This makes very easy to customize the tool and manage developments. In addition, the support provided by Resco is very professional, helpful and provides quick response to reports or requests. Review collected by and hosted on G2.com.
Unfortunately, Resco is not the most suitable platform for our type of business, lacking the features that distinguish an order-taking tool (we need to use it also for this type of activities) Review collected by and hosted on G2.com.
Overall, it's very intuitive to customize and I was able to learn how to customize on my own or through the wiki articles posted. Review collected by and hosted on G2.com.
I wish there was more flexibility around HOW entities or fields get synced, in terms of if there are any entities or fields that need to sync before others. Review collected by and hosted on G2.com.
