KM

Ken M.

Adjunct Instructor, Marketing

Higher Education

Mid-Market (51-1000 emp.)

11/19/2014

"Best brand reputation monitoring tool I've found"

5/5

What do you like best about Reputology?

For small businesses, Reputology keeps you on top of the reviews you are receiving on sites like Yelp, Foursquare, Google, and others. This is an invaluable tool that helps us make sure we are providing the best customer service, and addressing problems immediately. It's also great for responding to both negative and positive reviews in a timely fashion.

It seems to be comprehensive and keeps us on top of our game. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

At this point, I haven't found anything about Reputology that I don't like. Of course I wish it were completely free, but I understand the need to be profitable. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

Try it out for a little while and see how it helps you. Just be prepared for the information that you will receive, which might not be all positive! Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

As a relatively new business, Reputology has helped us discover and address negative reviews, not just to smooth things over with those who aren't satisfied, but to also take the intelligence internally to make sure we are improving all that we do.

Whenever we get a review, whether it be positive or negative, we share it with the appropriate people in house so that they can know how they are doing. We want to make sure we praise those who are doing a good job, while helping our employees become better at what they do, particularly as they deal with the public. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

2/13/2015

"One Stop Review Shop"

5/5

What do you like best about Reputology?

All your reviews right in front of you in one, convenient place! It's visually appealing and extremely easy to use. The customer service is also impeccable. If you are ever having difficulties understanding something, they respond and help you out within a couple of hours, which is hard to come by. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

I wish you could respond to reviews directly from Reputology, but it's super easy to just click on where the review came from and go manually respond there. Review collected by and hosted on G2.com.

GR

Ginger R.

SEO & Social Media Marketing Concierge offering Done For You Service, SEO Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/19/2014

"Best In Class - Easy to Setup & Easier to Use"

4.5/5

What do you like best about Reputology?

In today's world, reviews are the currency of new customer acquisition. Monitoring and responding to those reviews is essential to any business plan. I love that Reputology integrates with Hootsuite's platform making it ever easier for businesses to stay on top of their reputation Review collected by and hosted on G2.com.

What do you dislike about Reputology?

It includes the larger reviews that impact SEO for the most part, but I would like to see the platform grow into some of the sites that are not hospitality related and geared up to include sites that are service oriented as well. Yelp does to a limited extent, but nothing really captures it inclusively. Review collected by and hosted on G2.com.

BE

Brandie E.

Licensed massage therapist

Writing and Editing

11/19/2014

"Quick and Easy and Does What it's Supposed To"

5/5

What do you like best about Reputology?

The headline says it all -- it is quick and easy (intuitive) to use. All the reviews are in one place and the reporting is prompt. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

The original price was better suited to my client's very small budget. Review collected by and hosted on G2.com.