This amazing software will notify you instantly and the analytics are definitely a plus! I would recommend this product to any business, It keeps you informed of what is being said and let's you respond right then and there. This has created a lot of positive feedback and responses from our audience. We are using this software for various clients and they all approve. Review collected by and hosted on G2.com.

It might be beneficial to have this software operate in Spanish or other languages, but this problem is solved by using the keywords feature. Review collected by and hosted on G2.com.

I love that it pulls all of our reviews into one easy to manage dashboard.

I also like that it gives us a solid analytic resource for our gains and setbacks.

The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on increasing our ratings one specific sites so we have a better overall rating! Review collected by and hosted on G2.com.

I wish we could actually post responses from Reputology, not just monitor that they need to be addressed. I also wish we could assign a task within Reputology for another team member to handle if it is their area of focus or needs to be escalated. Review collected by and hosted on G2.com.

This software makes is simple to monitor your reviews across all platforms. Review collected by and hosted on G2.com.

You cannot reply to Yelp reviews within the software. You can only see them and then have to go outside the platform to do any responding. Kind of a hassle. Review collected by and hosted on G2.com.

Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very helpful and accurate. In addition to the platform, Jack (our rep) has been a pleasure to work with and is always quick to take action when we have a request. We highly recommend Reputology for those in search for a user-friendly and customizable review platform. Review collected by and hosted on G2.com.

It took a little longer for our old Yelp reviews to appear in the dashboard which caused a minor issue with accuracy when pulling a year-over-year report. We did start to receive new Yelp reviews right away and the old ones were pulled in shortly after coming on board. Review collected by and hosted on G2.com.

I really love the text analytics features. They allow us to look at what our reviewers are talking about and what parts they like and dislike. This allows us to better respond to reviews with a confidence about that specific call out. Review collected by and hosted on G2.com.

Nothing yet. Everything has been great so far and there are so many features. Review collected by and hosted on G2.com.

I like the pricing and the support received. I like the fact that they have added Yelp! reviews recently as a reaction to demand from customers. Review collected by and hosted on G2.com.

The fact that they don't capture new profiles that come up each day on Facebook. Review collected by and hosted on G2.com.

Reputology makes managing multiple social media accounts easy Review collected by and hosted on G2.com.

The pricing is a bit expensive for small businesses. Add discounts for multiple pages/companies. Review collected by and hosted on G2.com.

A) amazingly helpful team behind Reputology

B) ridiculously easy to get going ( they do all the initial setup )

C) integrates with Hootsuite ( keep it simple )

D) easy admin UI ( learn it fast ) Review collected by and hosted on G2.com.

The only other feature I'd want is to respond directly from Reputology to any review.

I know this is on their roadmap - and that the review sites haven't opened up their APIs yet.

It's a high class problem to have - needing to respond to reviews :-) Review collected by and hosted on G2.com.

This product is streamlined. It's easy to navigate and looks really nice too. I couldn't imagine another product that would outperform the user experience of Reputology. The support team behind the product is awesome too! We have enjoyed working with our rep to help better understand the product and tailor it to fit our needs. They've been very responsive and receptive of feedback. Review collected by and hosted on G2.com.

I dislike that we didn't find the product earlier! Beyond that, I wish there were more customization options, but the software is already very loaded. Review collected by and hosted on G2.com.

Reputology allows me to maintain multiple review sites from a single location. I'm notified almost immediately when a review is posted which gives me the ability to respond quickly to both positive and negative feedback. The time saved from not having to constantly monitor your online reputation is priceless. Review collected by and hosted on G2.com.

I currently don't have any complaints regarding this product. Review collected by and hosted on G2.com.