[ Reputation Reviews ](https://www.g2.com/products/reputation/reviews) [ Reputation Reviews ](https://www.g2.com/products/reputation/reviews) # Reputation Pricing Overview [Editedit](https://my.g2.com/reputation/pricings) ## Reputation Pricing Key Insights Last updated on Jul 28, 2026 * * * Reputation does not offer a **free trial**. Information about Reputation pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Reputation must be conducted with the seller. * * * Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Pricing information for Reputation is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Reputation must be conducted with the seller. Pricing information was last updated on August 12, 2020 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 14 months ### Average Discount 9% ### Perceived Cost $$$$$ ## Reputation Pricing FAQs Generated using AI Who is Reputation pricing best suited for? Based on G2 reviewer demographics and sentiment, Reputation's pricing is best suited for mid-market and enterprise organizations managing reviews and reputation across multiple locations. Healthcare networks, automotive dealer groups, real estate portfolios, and hospitality chains appear most frequently among G2 reviewers, with enterprise users managing 30 to 1,000-plus locations citing the strongest ROI. G2 reviewers from small businesses do use Reputation, but several flag the entry price as a stretch. The platform's custom-quote model and per-location pricing structure favor organizations with scale. Single-location small businesses or budget-constrained teams are less likely to find Reputation's pricing accessible relative to simpler alternatives. What are the key differences between the free and paid versions of Reputation? Reputation offers no free tier or publicly listed pricing tiers, operating exclusively on custom enterprise quotes. According to G2 reviewers, Reputation's pricing structure is modular, meaning the base license unlocks core review management capabilities while advanced features such as social listening, social suite, listing management, surveys, Yahoo and Apple Maps integration, and competitive reporting each carry additional costs. G2 users frequently note this add-on model as a significant pain point, with one mid-market reviewer stating that features other healthcare systems had were grandfathered in and inaccessible. Prospective buyers should expect to negotiate a custom package, as Reputation's pricing is not standardized or self-serve. Is Reputation considered good value for its pricing? G2 reviewers present a mixed but generally positive value assessment of Reputation's pricing. High-rating users across automotive, healthcare, and real estate consistently cite time savings from centralized review management as justifying the cost. However, cost concerns appear frequently: multiple G2 reviewers flag that many features require add-on purchases beyond the base license, with one mid-market real estate reviewer noting the core license plus three additional modules quickly becomes unaffordable for smaller businesses. A healthcare reviewer confirmed pricing is inaccessible to smaller firms. Enterprise users managing 100-plus locations tend to report strong ROI, while small businesses and mid-market firms with tighter budgets more often question whether the spend is warranted. ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,200) ](https://www.g2.com/products/birdeye/reviews) [ ![SOCi](https://images.g2crowd.com/uploads/product/hd_favicon/75e4c84354a52cc911139badfdcfe772/soci.SVG "SOCi") SOCi 4.5/5(4,658) ](https://www.g2.com/products/soci/reviews) [ ![Semrush](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush") Semrush 4.4/5(4,024) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/reputation/competitors/alternatives) ## Reputation Pricing Reviews (2) ![Mikaela C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikaela C.") MC Mikaela C. PRACTICE MANAGER Enterprise (\> 1000 emp.) 9/16/2025 More Options - - [Respond as Reputation](https://www.g2.com/survey_responses/reputation-review-11685858/official_response/new) "I LOVE REPUTATION" 5/5 What do you like best about Reputation? Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. Review collected by and hosted on G2.com. What do you dislike about Reputation? THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Reputation helps us solve the challenge of collecting and organizing patient feedback in a clear and centralized way. Instead of guessing what patients value, we now have detailed insights that highlight both strengths and areas for improvement. The platform also tracks our performance through its scoring feature, which makes it easier to monitor key metrics, identify trends, and set higher standards for our team. This has improved our ability to respond to patient needs quickly and continue raising the level of care and service we provide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 4/15/2026 More Options - - [Respond as Reputation](https://www.g2.com/survey_responses/reputation-review-12636195/official_response/new) "Would Recommend and Looking Forward to More Features" 3.5/5 What do you like best about Reputation? The support we receive from our account team is great. I also really like the ability to automate so many aspects of the review-requesting process. Their dashboard is also user-friendly. Review collected by and hosted on G2.com. What do you dislike about Reputation? It is expensive, so we have not onboarded all of our listings. There are also some features that we would like to implement/other healthcare systems have implemented but we don't have access to because they were grandfathered in which is frustrating. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? We wanted to increase our Google reviews and scores across clinics and providers, which it is performing well. This is helping with our SEO and public-facing online reputation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite Reputation Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,200) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-reputation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/reputation-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-reputation) ##### Categories on G2 [ Social Media Management ](https://www.g2.com/categories/social-media-mgmt)[ Social Media Analytics ](https://www.g2.com/categories/social-media-analytics)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service) [ Social Media Suites ](https://www.g2.com/categories/social-media-suites)[ Social Media Listening Tools ](https://www.g2.com/categories/social-media-listening-tools)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Local SEO ](https://www.g2.com/categories/local-seo)[ Experience Management ](https://www.g2.com/categories/experience-management)[ Local Listing Management ](https://www.g2.com/categories/local-listing-management)[ Competitive Intelligence ](https://www.g2.com/categories/competitive-intelligence)[ Multi-Location Marketing Platforms ](https://www.g2.com/categories/multi-location-marketing-platforms)[ Review Management ](https://www.g2.com/categories/review-management-software) Show More ##### Explore More [ Best onboarding software for reducing churn rates ](https://www.g2.com/discussions/which-client-onboarding-platforms-actually-help-cut-churn)[ What inspection management software do operations managers actually adopt for standardized compliance audits at enterprise scale rather than reverting to paper? ](https://www.g2.com/discussions/what-inspection-management-software-do-operations-managers-actually-adopt-for-standardized-compliance-audits-at-enterprise-scale-rather-than-reverting-to-paper)[ What file converter software is easy enough for a non-technical team to use reliably without constantly running into format errors or lost metadata? ](https://www.g2.com/discussions/what-file-converter-software-is-easy-enough-for-a-non-technical-team-to-use-reliably-without-constantly-running-into-format-errors-or-lost-metadata) [ Account-based Orchestration Systems ](https://www.g2.com/discussions/which-account-based-orchestration-systems-stand-out-to-you)[ Which solution supports AI-powered machine translation with human review? ](https://www.g2.com/discussions/which-solution-supports-ai-powered-machine-translation-with-human-review)[ Pros and Cons Details ](https://www.g2.com/products/reputation/reviews?qs=pros-and-cons) Show More [ Best onboarding software for reducing churn rates ](https://www.g2.com/discussions/which-client-onboarding-platforms-actually-help-cut-churn)[ What inspection management software do operations managers actually adopt for standardized compliance audits at enterprise scale rather than reverting to paper? ](https://www.g2.com/discussions/what-inspection-management-software-do-operations-managers-actually-adopt-for-standardized-compliance-audits-at-enterprise-scale-rather-than-reverting-to-paper)[ What file converter software is easy enough for a non-technical team to use reliably without constantly running into format errors or lost metadata? ](https://www.g2.com/discussions/what-file-converter-software-is-easy-enough-for-a-non-technical-team-to-use-reliably-without-constantly-running-into-format-errors-or-lost-metadata) [ Account-based Orchestration Systems ](https://www.g2.com/discussions/which-account-based-orchestration-systems-stand-out-to-you)[ Which solution supports AI-powered machine translation with human review? ](https://www.g2.com/discussions/which-solution-supports-ai-powered-machine-translation-with-human-review)[ Pros and Cons Details ](https://www.g2.com/products/reputation/reviews?qs=pros-and-cons)