I like Reputation because it allows me to get our customers to speak well about us, letting others know that we're doing a good job. It highlights that a person is one of the top people in the company. Also, the initial setup is very easy; even sending feedback to a customer is straightforward — just answer yes on a text message, and fill out the application. Review collected by and hosted on G2.com.

I don’t have any dislikes Review collected by and hosted on G2.com.

Still enjoy how easy it is to use, especially for training new employees Review collected by and hosted on G2.com.

I would still like to hide features that my team doesn’t need Review collected by and hosted on G2.com.

The reviews are all on one page! I can input templated responses and save time. Review collected by and hosted on G2.com.

I have been told certain tabs are going away for months now, still visible on our pages, still making employees confused. Review collected by and hosted on G2.com.

Like how it always updates over night. That all the information is in one area Review collected by and hosted on G2.com.

That sometimes I struggle to find the ones that i need to respond to Review collected by and hosted on G2.com.

I really like the easy-to-use interface of Reputation, which makes it a great tool for consumers to verify the efficiency and how well a business operates. The setup and maintenance are easy, and IT support is very good at resolving any technical issues quickly. Review collected by and hosted on G2.com.

No constructive criticism available at this time. Keep doing what youre doing. Review collected by and hosted on G2.com.

Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. Review collected by and hosted on G2.com.

THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. Review collected by and hosted on G2.com.

The biggest upside to using the platform is using the "quick request", this function alone has taken my scores from the 600's to being consistent in the upper to middle 800's. Very simple to use, great addition to the platform. The reporting is pretty robust as well. Review collected by and hosted on G2.com.

The part that really upsets me about the platform is, I'll get one maybe two bad scores and the scores drop over night! Meanwhile I'll get 8 or more 5 star reviews in a row and it takes 30 days for the needle to move! WHY ???

I've expressed my displeasure in the past and all I heard was "well the the algorithm" , My response was "maybe change/modify the algorithm" did not hear anything else. Review collected by and hosted on G2.com.

I like Reputation for the convenience of doing multiple things in one place. I can check reviews, and send emails and texts to people to leave reviews. It's handy to check our Google score and schedule posts on social media. Review collected by and hosted on G2.com.

I'd like specific guides on what size images I can upload Review collected by and hosted on G2.com.

Automated review gathering is the best and the feed they give you to view all your reviews is very clean and easy to use. Review collected by and hosted on G2.com.

There are a few areas that could be improved, but the main gripe I have is not being able to upload new users in bulk by myself. Having to go through support for these requests can often take longer than I would like, but it is acceptable. Review collected by and hosted on G2.com.

Easy to navigate the site. Quick and easy reporting Review collected by and hosted on G2.com.

Our service consultants pay is based on our Reputation score compared to the region, but our consultants cannot see the region score. Review collected by and hosted on G2.com.