I use Reputation for Dealer Reviews, and I appreciate how it shows analytics of our business reviews over several platforms. It's great to easily see when we are down in reviews and what areas we need to work on based on the feedback. I love how it tags specific areas mentioned by customers, highlighting both strengths and areas for improvement. The ease of use is another big plus for me, and the initial setup was very easy. Review collected by and hosted on G2.com.

No issues. Review collected by and hosted on G2.com.

I like the sentiment analysis feature because it helps us get a holistic view of experiences. I also love the score system as it allows us to gauge if we are doing well or not. The setup was very simple for us. Review collected by and hosted on G2.com.

I don't really like how it doesn't really positively leverage a large income of samples or a smaller sample size. I think the score should be streamlined and should know when there is an outlier as far as participation goes. Review collected by and hosted on G2.com.

It's convenient to manage and reply to all reviews from a single location, and it also makes preparing social media posts for various platforms much easier. Review collected by and hosted on G2.com.

The look and feel of the reporting section could be improved to be more user-friendly. For example, adding a search bar to help users quickly find specific reports would be more efficient than having to click through arrows one by one to see what’s available in each category. It would also be helpful to allow customization of the ribbon and dashboard so users can arrange the reports they use most or want to see in their preferred order, rather than being limited to the default setup provided by the platform. Review collected by and hosted on G2.com.

I appreciate how Reputation consolidates everything in one place, which makes it easy to manage responses to surveys and reviews efficiently. The new AI feature significantly enhances this experience by allowing me to respond quickly, even when managing multiple stores that receive numerous reviews. Having all this functionality centralized ensures that I can handle customer feedback seamlessly and keep up with the volume of interactions without any hassle. Furthermore, the initial setup was very painless, which was a great relief and allowed for a smooth integration into our existing processes. Review collected by and hosted on G2.com.

I dislike the issue with survey emails when they bounce due to incorrect email addresses. It's frustrating that I'm unable to resend the survey after correcting the email, which complicates my ability to ensure all feedback is captured effectively. Review collected by and hosted on G2.com.

I like using Reputation because it helps us ensure we're above industry standards. It's a good tool for checking where we stand. The support team is very helpful, making sure accounts are linked properly, and I find the site to be well-thought-out. Most things you can figure out by yourself, which makes it pretty easy to use. Also, the initial setup was very easy, with our rep helping us along the way. Review collected by and hosted on G2.com.

I feel like automatic review send-outs would significantly improve the service. Despite Reputation having nice tools to send review requests, it's just not as effective as the automatic ones that other companies offer. Review collected by and hosted on G2.com.

I use Reputation for managing my online reviews and social presence all from one place. I like that it notifies me about a new review from any review platform, which saves me time. It's very user friendly, and I like that it keeps me informed as to how I can raise my overall score. Review collected by and hosted on G2.com.

Many of the features come at an additional cost, so we’ve chosen not to use them in order to avoid the extra expense. Review collected by and hosted on G2.com.

What I like most about this website is how easy it is to schedule posts. The interface is intuitive and saves me so much time when planning content Review collected by and hosted on G2.com.

What I like most about this website is how easy it is to schedule posts—it's a real time-saver once you're set up. However, the overall usability could be improved, as it takes some time to get used to the layout and features. Review collected by and hosted on G2.com.

This program has made managing online reviews seemless. The partnership brought awareness to our entire organization, stressing the importance of GBP and ORM. Review collected by and hosted on G2.com.

Business Listings: having someone managing our GBP is huge, but progress is slow. It would be helpful to have more strategic planning for optimizing our listings. Review collected by and hosted on G2.com.

I have started to explore the Survey options - what a great tool! Also, the Reputation Score X is always helpful to see exactly what has impacted our score by viewing "Insights About What Impacted Your Score". Review collected by and hosted on G2.com.

It would be nice to have a QR code to share when sending review requests to clients. Review collected by and hosted on G2.com.

Reputation is easy to use and keeps our process consistent for requesting and tracking reviews. Review collected by and hosted on G2.com.

The analytics need to be broken down more.. similar to Sprout social (as a reference) which is who we switched from for social postings. Review collected by and hosted on G2.com.