What I love most about Reputation is that it is a great, all-in-one place for our franchise network to easily manage their online reputation. Additionally, I love that we have such a dedicated customer success manager who is always available and happy to help out. Thanks, Ashley Parks! Review collected by and hosted on G2.com.

The glitches and platform issues that slow us down and cause us to have to submit too many support tickets. Review collected by and hosted on G2.com.

I find the platform straightforward to use. The dashboards are easy to configure and set up, which is great. I also like the reputation score feature because it allows us to see how all of our affiliate locations are doing. Review collected by and hosted on G2.com.

The platform is outdated, and there's not as much in the AI space that we would like at this time. There's also some buggy dashboards that often don't load correct data. Review collected by and hosted on G2.com.

I like that Reputation makes it easy to respond quickly and to monitor everything in one place. It gives good insight, and I appreciate how reviews from Google, Facebook, etc., all go to the dashboard where I can see everything and respond from there. It also provides good ideas on how to fix an issue. The initial setup was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

Limited tools for social media. You can't boost the reviews from the dashboard. You have to go into Facebook/Instagram separately. Review collected by and hosted on G2.com.

I like that I can easily view and reply to reviews left for my business. It provides some suggested responses which are really helpful and save me time - that way I autofill the beginning and add some personal flair as well. Review collected by and hosted on G2.com.

Reputation meets all of my needs and I honestly don't have any suggestions on how to improve. Review collected by and hosted on G2.com.

I like the simplicity of Reputation and the fact that it's a one-text system to the customer, allowing them to respond directly on their phone. It's not a series of a bunch of questions or phone calls that disrupt the customer's day. It really gives us the exact information we are looking for. The initial setup was extremely easy and flawless. Review collected by and hosted on G2.com.

The only thing that could be improved is if we have the ability to respond better to a bad review or something that might not pertain to us. Review collected by and hosted on G2.com.

The easy to use platform, seamless integrations, system performance is great with little to know product issues. The AI text generator for post management is great and always creates beautiful post notes, just be sure to read and edit as needed. Review collected by and hosted on G2.com.

I don’t dislike the product in any way; it’s a great tool and very easy to use. Review collected by and hosted on G2.com.

I use Reputation to monitor and manage customer feedback across multiple platforms, which helps to improve our online presence. I appreciate that it is easy to use and works very efficiently. I also like how centralized everything is, as it saves a lot of time. Review collected by and hosted on G2.com.

If you publish on a review, why do you have to mark it read or unread? If the review is responded to, it was read. Again, I read the review and respond to it, why do I need to mark it read? Isn't that obvious that I read the review because I responded to it. Review collected by and hosted on G2.com.

The information being in one location is a wonderful help. I am even able to access our reviews and respond to them. We are able to see where attention is needed very quickly. Review collected by and hosted on G2.com.

I have not experienced anything to change at this point. Review collected by and hosted on G2.com.

I like the convenience of Reputation, as it keeps all the reviews in one place, making them really easy to track and follow without having to go and find them elsewhere. It's super handy to just check one place for all our reviews. I also appreciate getting detailed emails when we receive Google reviews, which keeps me aware of them and helps with daily tracking. It keeps things really easy. The customer service is fantastic too; any minor issues are fixed pretty quickly. Review collected by and hosted on G2.com.

I have no major dislikes about Reputation. Review collected by and hosted on G2.com.

I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage because it streamlines the process of sending surveys and addressing reviews efficiently. This centralization saves time and effort by eliminating the need to switch between multiple platforms, thereby enhancing productivity. It's also noteworthy that I prioritize its usability so much that I would confidently recommend Reputation with a perfect score of 10 out of 10 to friends or colleagues. Review collected by and hosted on G2.com.

I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control. Furthermore, it's hard to encourage customers to leave detailed reviews when happy, which impacts our sentiment scores negatively. Review collected by and hosted on G2.com.