I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. Review collected by and hosted on G2.com.

Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. Review collected by and hosted on G2.com.

I like that I don't have to manually send surveys with Reputation. Review collected by and hosted on G2.com.

I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. Review collected by and hosted on G2.com.

I really like Reputation for its ability to get feedback from our residents that we may not otherwise receive. The capability to edit forms and ratings is a standout feature for me. It provides a valuable avenue to understand what we're doing right so we can continue those practices, which is something we don't often get through calls or emails when things are going well. Overall, I appreciate how it enables residents to have a voice. Review collected by and hosted on G2.com.

I think the reporting is a bit clunky. You can filter by year and template status, but it takes a few tries to kinda get that down, and I've had to retry associates on it. Also, would like to have better admin control. It automatically stars out residents like email address, when that information would be helpful for some of our lower level associates. So I think just having better overall control and better reporting. Review collected by and hosted on G2.com.

I like how Reputation is structured. It's very easy and intuitive. I like that I can have everything I need at my fingertips, and I can see basically everything necessary for our branches and reviews all in one place. I use it for Tech Credit Union. It helps boost reviews for our branches. Reputation makes it easy to monitor reviews and track data analytics for our Google business pages, helping me understand the trends of good and bad reviews. I can manage and edit reviews at a higher level, allowing me to work more efficiently. The initial setup was very easy due to the excellent support we were given to start, making the transition smooth. Review collected by and hosted on G2.com.

Sometimes it could be a little glitchy. I think it's mostly because of my browser. Sometimes I don't see all of the data right away. And that's might be just a lag. Due to Internet connection activity or something like that. But I have noticed a little bit of a lag in jumping right into it when I need to. And then it's not necessarily the problem of Reputation, but I'm not sure. Review collected by and hosted on G2.com.

Working with your Reputation account manager helps streamline your services to make sure you are getting everything out of it. Review collected by and hosted on G2.com.

The Google listing duplication issues were the worst hurdle. Review collected by and hosted on G2.com.

I like that Reputation allows me to get feedback from my customers, whether it's good or bad. It helps me hold myself accountable and provides an opportunity for improvement if a customer isn’t satisfied with my service. I also appreciate that I can see how my colleagues are doing and how I compare, introducing a sense of friendly competition. This motivates me to strive to be the best. Additionally, I found the initial setup of Reputation to be pretty easy. Review collected by and hosted on G2.com.

Currently I think there is a glitch. I can see the surveys coming in but it doesn't seem to be updating on my management's end. They say we haven't had any clicks even though Reputation is showing the reviews left. Review collected by and hosted on G2.com.

I love the AI feature in Reputation that helps me create fresh and relevant responses individualized to the person who left the review. I find it helps to avoid sounding boring or repetitive, and I appreciate that I can tweak the responses to make them sound more personal. The spell check feature is also something I appreciate. Reputation simplifies things by consolidating responses, so I don't have to visit multiple sites, and it supports our clinic managers with patient complaints or concerns. The program was easy to learn and share with managers at our company, and overall, it makes things easier which is why I'd rate it a 10 when recommending it to others. Review collected by and hosted on G2.com.

I get frustrated at times when my typing will stop or bounce down to a different review. I have to go back into the review to continue. This is something that slows me down when responding to multiple reviews each day. Review collected by and hosted on G2.com.

I use Reputation to gather feedback about our apartment building and monitor reviews from various sites. I appreciate that the agents reply on our behalf, ensuring quick responses to every review. It's also very easy to use, with lots of features that make it the only app I need to monitor our scores and reviews. I found the initial setup very easy. Review collected by and hosted on G2.com.

Sometimes the agents reply too quickly and give a canned answer to something we would prefer to answer in-house. When the reviews mention specific experiences or ask for follow-up, we would sometimes prefer to have the chance to answer the reviews before the agents do. Review collected by and hosted on G2.com.

I like Reputation's ability to send SMS review requests straight through the platform. The mobile app is pretty user-friendly, making it super easy to send a review request. Review collected by and hosted on G2.com.

What hasn't been so good is the reporting system. I wish the dashboards were a little bit better, more executive level style with the graphs. Whenever we're sharing data, I have to just replicate it myself so that the person reviewing it in our executive team has a high-level overview that's branded to our company. Review collected by and hosted on G2.com.

I like how the scores are recalibrated based on new reviews. Review collected by and hosted on G2.com.

I would like an option to remove ILS services that we do not use such as ApartmentRatings.com Review collected by and hosted on G2.com.