Still easy to use; I like that I can respond to various platforms from one place Review collected by and hosted on G2.com.

They changed the way templates display and it is not as easy to use as it was before. Review collected by and hosted on G2.com.

I think the rep could reach out more than they do to check in. Our other platforms and 3rd parties reach out monthly just to see if there's anything they can help with and I just think that's nice just in case something does come up or if there's something new to know, i appreciate being thought of enough to keep in the loop with new and improved tools and updates to the platform overall. Review collected by and hosted on G2.com.

reps could reach out a little more to feel like we're not just checking a box with GM but that we've got a partnership where I can feel more comfortable asking questions or know exactly who to message when a problem arises. Honestly, right now, i couldn't even tell you the name of our current rep. Review collected by and hosted on G2.com.

The Local Search Insights dashboard provides some quick indicators of how your listings are performing based on various, popular search queries. Review collected by and hosted on G2.com.

The interface hasn't really changed and that's always been my biggest gripe with the suite. Review collected by and hosted on G2.com.

Reputation has been a great ally in managing our online reputation, and it’s clear they genuinely care about our success. From analytics to customer sentiment, they take a thorough approach and don’t leave any stone unturned. Review collected by and hosted on G2.com.

The platform is showing its age a bit, but they’ve recently made some improvements, and I’m confident those advancements will continue. Review collected by and hosted on G2.com.

The AI Answer Engine has become a powerful source in tracking our GEO efforts in searchability across AI platforms. The Reputation Score X algorithm has been updated to remove reviews from platforms such as Yahoo Local (this platform was not helpful in reflecting meaningful reviews). Review collected by and hosted on G2.com.

There is an ongoing bug where my password is not recognized and I have to reset it; this happens every few days on average, and Reputation Support has been unable to resolve. Review collected by and hosted on G2.com.

The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is doing in comparison to other communities within the company Review collected by and hosted on G2.com.

It does seem like you have to click around a lot to find what you are looking for, a lot of what’s on the website my company does not sure so a lot of features that do not line up with many companies Review collected by and hosted on G2.com.

I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. Review collected by and hosted on G2.com.

It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. Review collected by and hosted on G2.com.

Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. Review collected by and hosted on G2.com.

There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. Review collected by and hosted on G2.com.

Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking Review collected by and hosted on G2.com.

The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report Review collected by and hosted on G2.com.

We just added some new modules to are program such as Business Listings, AI Reputation Manager and Voice of Brand. We are exceited to identify how these new programs help us move the needle this year and beyond. Review collected by and hosted on G2.com.

I would like automated reports to be made available then stores are performing below or above certain criteria. Review collected by and hosted on G2.com.