I appreciate how Reputation alerts me immediately when a review is posted, so I don't need to constantly monitor the sites myself. It's great to receive help with my responses. Also, the initial setup was very easy, making the transition smoother for my team. Review collected by and hosted on G2.com.

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I love how Reputation allows us to closely monitor our reputation scores, which is crucial for understanding how well we are doing and what areas might need improvement. It's extremely satisfying to see our score adjust, and it gives us a real-time view of our standing. Reputation's capability to enhance our presence on platforms like Google has directly translated to more customer footfall, demonstrating the tangible impact of maintaining a good reputation. The process of setting up Reputation was very easy, which made the transition smooth and hassle-free. This ease of use is important as it allowed our team to integrate the platform quickly without any major learning curve. The fact that Reputation actively contributes to drawing more customers through improved online reviews is an invaluable advantage for our business. Review collected by and hosted on G2.com.

I would prefer to see a table of who is above us, where they are and how they are above us. Review collected by and hosted on G2.com.

I can micro-compare our scores, or macro-compare them to the area. I can see individual responses, reply to individual surveys, schedule social media posts, just about everything, before I even realize it's what we need to start doing more of next. The more my team uses it, the better we get! I particularly LOVE that I can see how many responses we had last year or the year before and what platforms they were on to help our score, too. Review collected by and hosted on G2.com.

Some of our responses are off-kilter because of changed scores, and I'd like to be able to really tweak some of the reports, but that might be MY know-how, not a limitation of the platform! Also, some managers can get hung up in the "we need these replies" or "we need more of these customers to fill out surveys" instead of focusing on the actual customer service side- I wish the "what you should do" pages reminded them that it's not just "get more Facebook reviews" but "Remember, every one of your customers today should WANT to leave you a great review!" Review collected by and hosted on G2.com.

I really appreciate Reputation for its powerful ability to track CSI scores and customer feedback effectively. This capability is incredibly valuable in resolving customer concerns, as it allows me to see and analyze customer feedback directly. With Reputation, I'm able to hone my customer service skills through repetition, continuously improving the way I address customer issues. The process is smooth and learning from customer interactions has become easier, leading to better service outcomes. Additionally, the initial setup was very easy, which made the transition to using Reputation seamless and stress-free. These benefits culminate in a strong, positive impression of the software, making me very likely to recommend it to others, as evidenced by my top rating of 10 out of 10 likelihood to recommend it to a friend or colleague. Review collected by and hosted on G2.com.

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The Reputation BL team has gone above and beyond to assist with the complexities regarding syncing and vendor issues. Review collected by and hosted on G2.com.

Recognize duplication of profile information and perhaps turn off syncs on duplicate profiles Review collected by and hosted on G2.com.

I like that you can see your work recognized by the reviews people leave Review collected by and hosted on G2.com.

Nothing i dont dislike anything if you were to ask i really have to say nothing Review collected by and hosted on G2.com.

I find the reporting feature in Reputation particularly valuable as it allows me to gather and analyze insights effectively, which is crucial for managing our multi-location venues. I also appreciate the listing accuracy provided by Reputation, which ensures that our information remains consistent and up-to-date across different platforms. Additionally, the initial setup of Reputation was very easy, making the transition from our previous tool, Tattle, smooth and hassle-free. Review collected by and hosted on G2.com.

I find that the reporting settings in Reputation could be improved, particularly with the use of global filters. I want to set an automatic date range that saves, and the current setting auto-selects the previous year, which I would like to change. Additionally, I would appreciate the ability to update the filter for all widgets simultaneously. Review collected by and hosted on G2.com.

Easy to see what customer are saying about us and how they are rating the dealership Review collected by and hosted on G2.com.

Honestly, nothing. Easy to respond to customers and very user friendly Review collected by and hosted on G2.com.

Simple format makes it easy to use quickly Review collected by and hosted on G2.com.

Should allow sending email review requests. Review collected by and hosted on G2.com.

I like viewing the trends over time. Watching the competitive intelligence trends over the portfolio is so useful. Review collected by and hosted on G2.com.

Reputation does exactly what we need it to do. Review collected by and hosted on G2.com.