--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing ---

### Reputation Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. [(103 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459068&qs=pros-and-cons#reviews)

Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. [(90 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457524&qs=pros-and-cons#reviews)

Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. [(79 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457704&qs=pros-and-cons#reviews)

Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. [(69 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1455787&qs=pros-and-cons#reviews)

Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. [(62 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459009&qs=pros-and-cons#reviews)

Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. [(25 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458814&qs=pros-and-cons#reviews)

Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. [(21 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457808&qs=pros-and-cons#reviews)

Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. [(21 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457116&qs=pros-and-cons#reviews)

Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. [(18 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458196&qs=pros-and-cons#reviews)

Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. [(17 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458273&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Reputation

##### 1. Ease of Use

Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback.
[
See 103 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459068&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you like about Reputation?

Haven't come across anything new, perhaps there are enhancements but not aware of them. Wonder if there is a distribution list/newsletter for new feat

 ![Erika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika S.")
ES

Erika S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use application"

What do you like about Reputation?

The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is do

##### 2. Review Management

Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection.
[
See 90 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457524&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.")
DM

Danny M.

Mid-Market (51-1000 emp.)

4.0/5

"Visually pleasing & streamlined process. No complaints"

What do you like about Reputation?

I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful product! So convenient!"

What do you like about Reputation?

It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what th

##### 3. Helpful

Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders.
[
See 79 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457704&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.")
DM

Danny M.

Mid-Market (51-1000 emp.)

4.0/5

"Visually pleasing & streamlined process. No complaints"

What do you like about Reputation?

I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful

 ![Erika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika S.")
ES

Erika S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use application"

What do you like about Reputation?

The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is do

##### 4. Centralized Reviews

Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms.
[
See 69 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1455787&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.")
DM

Danny M.

Mid-Market (51-1000 emp.)

4.0/5

"Visually pleasing & streamlined process. No complaints"

What do you like about Reputation?

I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful product! So convenient!"

What do you like about Reputation?

It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what th

##### 5. Reputation Management

Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly.
[
See 62 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459009&qs=pros-and-cons#reviews)

See Related User Reviews

GA

Giovanni A.

Mid-Market (51-1000 emp.)

4.0/5

"Centralized Hub for Reputation with Room for Social Media Improvement"

What do you like about Reputation?

I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all o

JR

Jodi R.

Enterprise (\> 1000 emp.)

5.0/5

"Successful Partnership, Great Results"

What do you like about Reputation?

This program has made managing online reviews seemless. The partnership brought awareness to our entire organization, stressing the importance of GBP

### 5 Cons or Disadvantages of Reputation

##### 1. Improvement Needed

Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects.
[
See 25 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458814&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you dislike about Reputation?

I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail

GA

Giovanni A.

Mid-Market (51-1000 emp.)

4.0/5

"Centralized Hub for Reputation with Room for Social Media Improvement"

What do you dislike about Reputation?

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understa

##### 2. Reporting Issues

Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights.
[
See 21 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457808&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you dislike about Reputation?

I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail

 ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.")
DM

Danny M.

Mid-Market (51-1000 emp.)

4.0/5

"Visually pleasing & streamlined process. No complaints"

What do you dislike about Reputation?

The occasional bug is still present, something like responses being duplicated on my dashboard. It is always very minor things- Truthfully I don't hav

##### 3. Review Management

Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively.
[
See 21 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457116&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you dislike about Reputation?

I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful product! So convenient!"

What do you dislike about Reputation?

I used to have issues with some reviews not transferring over. I don't seem to have that issue anymore.

##### 4. Missing Features

Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates.
[
See 18 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458196&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you dislike about Reputation?

I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail

GA

Giovanni A.

Mid-Market (51-1000 emp.)

4.0/5

"Centralized Hub for Reputation with Room for Social Media Improvement"

What do you dislike about Reputation?

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understa

##### 5. Scoring Issues

Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy.
[
See 17 mentions
](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458273&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good program, easy to use, lack of innovation, limited functionality"

What do you dislike about Reputation?

I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail

 ![Kim W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim W.")
KW

Kim W.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly, Reputation Management Requires Attention"

What do you dislike about Reputation?

I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables b

  

 ![Crista H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crista H.")
CH

Crista H.

Director of Marketing and Business Development

Small-Business (50 or fewer emp.)

1/16/2018

"Easy to use"

4/5

What do you like best about Reputation?

Still easy to use; I like that I can respond to various platforms from one place Review collected by and hosted on G2.com.

What do you dislike about Reputation?

They changed the way templates display and it is not as easy to use as it was before. Review collected by and hosted on G2.com.

Recommendations to others considering Reputation:

Take the time to set up all of your different review sites, it will save you time when you are able to respond to all of those reviews in one place in the future. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Gather feedback from customers after their purchase and respond to online reviews. There is no better way to manage all your review sites. We also use it to manage our different business listings and make sure the info stays up to date. Review collected by and hosted on G2.com.

Show More

Response from Chris Black of Reputation

[Editedit](https://www.g2.com/survey_responses/reputation-review-566663/official_response/edit)

Hi Crista H., thank you so much for your positive comments about Reputation! We are so glad to hear our solutions have created efficiencies and saved you time. We hear you on Yelp! We too wish we could make this integration happen. Unfortunately their policies won't allow review requesting, which we believe is an integral step to online success. We are always more than happy to assist you if anything else comes up. Take care!

6/12/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

  

 ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive")
AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/18/2023

"Great review data platform"

4/5

What do you like best about Reputation?

I think the rep could reach out more than they do to check in. Our other platforms and 3rd parties reach out monthly just to see if there's anything they can help with and I just think that's nice just in case something does come up or if there's something new to know, i appreciate being thought of enough to keep in the loop with new and improved tools and updates to the platform overall. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

reps could reach out a little more to feel like we're not just checking a box with GM but that we've got a partnership where I can feel more comfortable asking questions or know exactly who to message when a problem arises. Honestly, right now, i couldn't even tell you the name of our current rep. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

it helps us monitor reviews across our biggest platforms and also provides the opportunities Review collected by and hosted on G2.com.

Show More

6/9/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

  

AS

Andi S.

Website Manager

Mid-Market (51-1000 emp.)

10/23/2024

"Simple, effective way of managing OEM reputation expectations"

4/5

What do you like best about Reputation?

The Local Search Insights dashboard provides some quick indicators of how your listings are performing based on various, popular search queries. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The interface hasn't really changed and that's always been my biggest gripe with the suite. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

It keeps us honest with manufacturer surveys and external reputation sources such as Google and Facebook. It doesn't take much effort to manage on my end, which is great because I have enough to do as it is, so I appreciate the simplistic approach to providing information and having it be directly accessibel within the OEM dashboard and have all of my stores in one dashboard as opposed to multiple logins. Review collected by and hosted on G2.com.

Show More

Response from Lauren McCutcheon of Reputation

[Editedit](https://www.g2.com/survey_responses/reputation-review-10401366/official_response/edit)

Andrew, thank you for sharing your experience with Reputation. We're thrilled to be a part of GM's reputation management program. We appreciate your feedback on dashboard presets—it’s a great suggestion, and we’ll bring this back to the product team for future improvements. Thank you for being a valued user!

6/9/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

  

 ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.")
MS

Michael S.

Manager Local SEO &amp; Reputation Management

Enterprise (\> 1000 emp.)

7/6/2026

"Reputation: Thorough Analytics and Genuine Support for Online Reputation Success"

5/5

What do you like best about Reputation?

Reputation has been a great ally in managing our online reputation, and it’s clear they genuinely care about our success. From analytics to customer sentiment, they take a thorough approach and don’t leave any stone unturned. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The platform is showing its age a bit, but they’ve recently made some improvements, and I’m confident those advancements will continue. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

The biggest problem Reputation has solved for us is manpower. With thousands of customer interactions, it would normally take multiple people to manage, but with Reputation we don’t need to staff that work internally. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Seller invite

  

DM

Dean M.

Mid-Market (51-1000 emp.)

6/9/2023

"Reputation.com is very proactive with new features and open to feedback from users."

4.5/5

What do you like best about Reputation?

The AI Answer Engine has become a powerful source in tracking our GEO efforts in searchability across AI platforms. The Reputation Score X algorithm has been updated to remove reviews from platforms such as Yahoo Local (this platform was not helpful in reflecting meaningful reviews). Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There is an ongoing bug where my password is not recognized and I have to reset it; this happens every few days on average, and Reputation Support has been unable to resolve. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

I can quickly post to multiple social media accounts, and the customizable dashboard feature allows me to monitor reviews across multiple properties, which is very helpful. Review collected by and hosted on G2.com.

Show More

6/9/2026
Current UserValidated ReviewerIncentivizedSource: Organic

  

 ![Erika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika S.")
ES

Erika S.

Community Manager

Mid-Market (51-1000 emp.)

2/19/2025

"Easy to use application"

5/5

What do you like best about Reputation?

The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is doing in comparison to other communities within the company Review collected by and hosted on G2.com.

What do you dislike about Reputation?

It does seem like you have to click around a lot to find what you are looking for, a lot of what’s on the website my company does not sure so a lot of features that do not line up with many companies Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

It helps me identify what areas we need to improve in to better the community. Review collected by and hosted on G2.com.

Show More

6/9/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

  

 ![Carole M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carole M.")
CM

Carole M.

Marketing and Communications Director

Mid-Market (51-1000 emp.)

4/30/2026

"Streamlined Review Management with Powerful AI Features"

4.5/5

What do you like best about Reputation?

I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

I use Reputation to manage reviews across 30+ facilities, increasing positive feedback with EHR integration. The AI for drafting responses speeds up replying to reviews, and assigning managers to specific locations is very helpful. Review collected by and hosted on G2.com.

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Response from Lerin O'Neill of Reputation

[Editedit](https://www.g2.com/survey_responses/reputation-review-12723285/official_response/edit)

We're thrilled to hear that you find our EHR integration and AI drafting feature helpful. We understand your frustrations with adding new review platforms and integrating with new locations. Your feedback will be taken into account as we continue to enhance our platform.

Validated ReviewerIncentivizedSource: Seller invite

  

 ![Jessica M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica M.")
JM

Jessica M.

Senior Communications Manager

Enterprise (\> 1000 emp.)

4/23/2026

"Keeps Everything Organized with Easy Cross-Platform Scheduling"

5/5

What do you like best about Reputation?

Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

I would say that Reputation us helping solve time management with being able to schedule all social media. The other problem that is being solved would be helping us with upkeep of our negative reviews and being able to mitigate them properly and timely. Review collected by and hosted on G2.com.

Show More

Response from Lerin O'Neill of Reputation

[Editedit](https://www.g2.com/survey_responses/reputation-review-12676066/official_response/edit)

We're glad to hear that Reputation is helping you keep everything organized and schedule easily across platforms. We apologize for any hiccups with social media integrations and appreciate your feedback. We're continuously working to improve our system and provide better support. Thank you for bringing this to our attention.

Current UserValidated ReviewerIncentivizedSource: Seller invite

  

 ![Marlene S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlene S.")
MS

Marlene S.

senior marketing coordinator

Mid-Market (51-1000 emp.)

4/20/2026

"Direct Social Posting and Unified Account Management Made Easy"

4.5/5

What do you like best about Reputation?

Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

being able to aggregate all reviews and track results into 1 portal Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

  

KK

Kurt K.

Senior Vice President of Marketing at Safeguard Storage Properties, LLC

Mid-Market (51-1000 emp.)

6/16/2022

"Very happy with our 10 plus year partnership with Reputation.com"

5/5

What do you like best about Reputation?

We just added some new modules to are program such as Business Listings, AI Reputation Manager and Voice of Brand. We are exceited to identify how these new programs help us move the needle this year and beyond. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I would like automated reports to be made available then stores are performing below or above certain criteria. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation.com has helped increase our exposure online due to the large number of reviews we have been able to generate via their platform. More exposure equals more leads and more rentals. Review collected by and hosted on G2.com.

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6/9/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

## Top-Rated Alternatives

[

 ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye")

Birdeye

4.7/5(4,204)

](https://www.g2.com/products/birdeye/reviews)

[

 ![SOCi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SOCi")

SOCi

4.5/5(4,669)

](https://www.g2.com/products/soci/reviews)

[

 ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush")

Semrush

4.4/5(4,026)

](https://www.g2.com/products/semrush/reviews)

[
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](https://www.g2.com/products/reputation/competitors/alternatives)

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[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Social Media Suites](https://www.g2.com/categories/social-media-suites)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Local SEO](https://www.g2.com/categories/local-seo)[Experience Management](https://www.g2.com/categories/experience-management)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Competitive Intelligence](https://www.g2.com/categories/competitive-intelligence)[Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)[Review Management](https://www.g2.com/categories/review-management-software)

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